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Cannot remove opt_content[1].js [Closed]


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#1 dmlphd

dmlphd

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Posted 28 April 2013 - 10:56 AM

(My first post so sorry if there are mistakes!) Norton indicates that it is analyzing opt_content[1].js. It then gives the message that the file is bad and that it has been removed. A short time later, this process repeats itself, and does so continuously. How do I get rid of that file? Attach.txt: . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_11-03-05.01) . Microsoft Windows 7 Ultimate Boot Device: \Device\HarddiskVolume1 Install Date: 3/10/2011 4:16:17 PM System Uptime: 4/25/2013 3:39:03 AM (81 hours ago) . Motherboard: DELL Inc. | | 0X501H Processor: Intel® Core™ i7 CPU 920 @ 2.67GHz | CPU 1 | 1574/133mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 466 GiB total, 293.57 GiB free. D: is FIXED (NTFS) - 932 GiB total, 778.773 GiB free. E: is FIXED (NTFS) - 456 GiB total, 379.08 GiB free. F: is FIXED (NTFS) - 932 GiB total, 282.014 GiB free. G: is FIXED (NTFS) - 3726 GiB total, 3434.525 GiB free. H: is CDROM (CDFS) I: is CDROM () J: is Removable K: is Removable L: is Removable M: is Removable N: is Removable O: is Removable P: is Removable Q: is Removable . ==== Disabled Device Manager Items ============= . Class GUID: Description: Photosmart Premium C309g-m Device ID: ROOT\MULTIFUNCTION\0000 Manufacturer: Name: Photosmart Premium C309g-m PNP Device ID: ROOT\MULTIFUNCTION\0000 Service: . Class GUID: Description: Officejet Pro 8600 Device ID: ROOT\MULTIFUNCTION\0001 Manufacturer: Name: Officejet Pro 8600 PNP Device ID: ROOT\MULTIFUNCTION\0001 Service: . Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318} Description: Officejet Pro 8600 Device ID: ROOT\MULTIFUNCTION\0002 Manufacturer: HP Name: Officejet Pro 8600 PNP Device ID: ROOT\MULTIFUNCTION\0002 Service: . Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318} Description: Photosmart Premium C309g-m Device ID: ROOT\MULTIFUNCTION\0003 Manufacturer: HP Name: Photosmart Premium C309g-m PNP Device ID: ROOT\MULTIFUNCTION\0003 Service: . Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318} Description: Cisco Systems VPN Adapter for 64-bit Windows Device ID: ROOT\NET\0000 Manufacturer: Cisco Systems Name: Cisco Systems VPN Adapter for 64-bit Windows PNP Device ID: ROOT\NET\0000 Service: CVirtA . Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318} Description: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64 Device ID: ROOT\NET\0001 Manufacturer: Cisco Systems Name: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64 PNP Device ID: ROOT\NET\0001 Service: vpnva . ==== System Restore Points =================== . RP443: 4/21/2013 2:33:54 PM - Installed MozyHome RP444: 4/25/2013 3:00:41 AM - Windows Update RP445: 4/27/2013 2:38:13 PM - Revo Uninstaller's restore point - Prism Video File Converter . ==== Installed Programs ====================== . . 7-Zip 9.21 7-zip v9.20 7500_7600_7700_Help1 Adobe AIR Adobe Flash Player 11 ActiveX Adobe Flash Player Plugin Adobe Reader X (10.1.6) Adobe Shockwave Player 11.6 Advanced SystemCare 6 All in One File Splitter Merger 4.3.2.1 Amazon Add to Wish List IE Extension 1.2 Amazon Games & Software Downloader Amazon MP3 Downloader 1.0.12 AnswerWorks 5.0 English Runtime Any Video Converter 5 5.0.2 Any Video Converter Ultimate 4.5.8 Apple Application Support Apple Software Update ASPCA TriMini Reminder by We-Care.com v5.0.0.1 audioGnome audioGnome Active Installer AVG Security Toolbar AVS Update Manager 1.0 Better Explorer Beta 1 Bing Bar Bing Rewards Client Installer bpd_scan_Carrier BPDSoftware BPDSoftware_Ini BufferChm CameraHelperMsi Cisco AnyConnect VPN Client CloneCD CNET TechTracker Compatibility Pack for the 2007 Office system Conduit Engine ConverterLite 1.6.3 Coupon Companion Plugin Creative Audio Control Panel Creative Software AutoUpdate Creative Sound Blaster Properties x64 Edition Dealio Toolbar v7.0 Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition Dell Resource CD Desktop Weather Destinations DeviceDiscovery Dexpot DiskAid 5.09 Disketch Disc Label Software DocProc DomaIQ Doro 1.75 Dragon NaturallySpeaking 11 Dropbox DVD Decrypter (Remove Only) DVD Shrink 3.2 DVD43 Plug-in v1.0.0.5 Elevated Installer eReg erLT Express Burn Express Rip Fax Fences 2 File Type Assistant FlashGet 3.7 FlashGet3.7 FLV to WMV Convert 2.7 foobar2000 v1.2.2 FoxTab Video To MP3 Converter (remove only) Free Easy Burner V 5.1 Free File Viewer 2012 Free FLV to AVI MP4 3GP WMV MP3 Converter v2.2 Free Mp3 Wma Converter V 2.2 FreeFileSync 5.11 Garmin City Navigator North America NT 2011.40 Update Garmin City Navigator North America NT 2013.40 Update Garmin Express Garmin Express Tray Garmin MapSource Garmin Update Service Garmin USB Drivers Garmin WebUpdater Glary Utilities 2.52.0.1698 Glarysoft Toolbar Google Chrome Google Cloud Connect for Microsoft Office Google Earth Plug-in Google Toolbar for Internet Explorer Google Update Helper GPBaseService2 HandBrake 0.9.8 Hewlett-Packard ACLM.NET v1.1.0.0 Host OpenAL HP FWUpdateEDO2 HP Officejet Pro 8600 Help HP Photo Creations HP Product Detection HP Smart Print 1.1.5.0 HP Update HP Wireless Assistant HPDiagnosticAlert HPProductAssistant HPSSupply I.R.I.S. OCR iBackupBot for iTunes 3.6.5 iCopyBot for Windows 7.5.0 iLivid InstaBurner InstallIQ Updater IObit Malware Fighter IObit Toolbar v7.0 iolo technologies' System Mechanic iSEEK AnswerWorks English Runtime iSkysoft DVD Ripper(Build 2.6.1.3) Itibiti RTC Java 7 Update 21 Java Auto Updater Jawbone Updater L7700 LastPass (uninstall only) LessTabs Livescribe Connect Livescribe Desktop Logitech Harmony Remote Software 7 Logitech Vid HD Logitech Webcam Software LogMeIn Lowrance LMS-332C Demo Lowrance X102C Demo LWS Facebook LWS Gallery LWS Help_main LWS Launcher LWS Motion Detection LWS Pictures And Video LWS Twitter LWS Video Mask Maker LWS Webcam Software LWS WLM Plugin LWS YouTube Plugin MarketResearch McAfee SiteAdvisor Microsoft Office 2010 Service Pack 1 (SP1) Microsoft Office Access MUI (English) 2010 Microsoft Office Access Setup Metadata MUI (English) 2010 Microsoft Office Excel MUI (English) 2010 Microsoft Office OneNote MUI (English) 2010 Microsoft Office Outlook MUI (English) 2010 Microsoft Office PowerPoint MUI (English) 2010 Microsoft Office Professional 2010 Microsoft Office Proof (English) 2010 Microsoft Office Proof (French) 2010 Microsoft Office Proof (Spanish) 2010 Microsoft Office Proofing (English) 2010 Microsoft Office Publisher MUI (English) 2010 Microsoft Office Shared MUI (English) 2010 Microsoft Office Shared Setup Metadata MUI (English) 2010 Microsoft Office Single Image 2010 Microsoft Office Word MUI (English) 2010 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 MixPad MPM MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP3 Parser MSXML 4.0 SP3 Parser (KB2721691) MSXML 4.0 SP3 Parser (KB2758694) MyScript for Livescribe 1.2 Norton 360 Premier Edition Norton Management ObjectDock Free ObjectDock Plus 2 Phone to PC 4.1.6.2 Portal PricePeep for Internet Explorer Prism Video File Converter ProductContext Productivity 3.1 Toolbar Quicken 2010 Quicken 2011 Quicken 2013 QuickTime RadioRage ReadingFanatic Toolbar Readiris Pro 12 Readiris Pro 14 RealDownloader RealNetworks - Microsoft Visual C++ 2008 Runtime RealNetworks - Microsoft Visual C++ 2010 Runtime RealPlayer RealUpgrade 1.1 Remote Control USB Driver Revo Uninstaller 1.94 RoboForm 7-8-8-5 (All Users) Rosetta Stone Ltd Services Rosetta Stone TOTALe Safari Scan Seagate Dashboard 2.0 Searchqu Toolbar Secunia PSI (3.0.0.2004) Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft .NET Framework 4 Extended (KB2736428) Security Update for Microsoft .NET Framework 4 Extended (KB2742595) Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553091) Security Update for Microsoft Office 2010 (KB2553096) Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition Skype Click to Call Skype™ 6.1 SlimComputer Smart Defrag 2 SmartWebPrinting SolutionCenter Stardock Software Startup Manager 2.4.2 Status Steam Super Collapse! 3 Endless Switch Sound File Converter swMSM The Weather Channel App The Weather Channel Desktop 6 The Weather Channel Toolbar TinyMediaConverter 1.0.0.0 Toolbox TrayApp TrueCrypt TuneUp Companion 2.4.6.4 TurboTax 2009 TurboTax 2009 WinPerFedFormset TurboTax 2009 WinPerReleaseEngine TurboTax 2009 WinPerTaxSupport TurboTax 2009 wrapper TurboTax 2010 TurboTax 2010 WinPerFedFormset TurboTax 2010 WinPerReleaseEngine TurboTax 2010 WinPerTaxSupport TurboTax 2010 wrapper TWC Customer Controls Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2473228) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft .NET Framework 4 Extended (KB2468871) Update for Microsoft .NET Framework 4 Extended (KB2533523) Update for Microsoft .NET Framework 4 Extended (KB2600217) Update for Microsoft Office 2010 (KB2494150) Update for Microsoft Office 2010 (KB2553065) Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition Update for Microsoft Office 2010 (KB2566458) Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition Update Notifier VAFPlayer VideoPad Video Editor VLC media player 2.0.5 Vuze Vuze Remote Toolbar WavePad Sound Editor WebReg Windows 7 Upgrade Assistant WinSplit Revolution (v11.04) XYplorer 11.90 Yahoo! Software Update Yahoo! Toolbar YTD Video Downloader 3.9.6 . ==== Event Viewer Messages From Past Week ======== . 4/27/2013 9:28:36 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the PenCommService service. 4/27/2013 2:00:10 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Modules Installer service, but this action failed with the following error: An instance of the service is already running. 4/27/2013 10:25:02 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service. 4/27/2013 1:58:10 PM, Error: Service Control Manager [7031] - The Windows Modules Installer service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service. 4/27/2013 1:57:04 PM, Error: Service Control Manager [7034] - The Application Updater service terminated unexpectedly. It has done this 1 time(s). 4/26/2013 9:53:14 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the wlidsvc service. 4/26/2013 10:23:07 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service. 4/26/2013 10:12:44 AM, Error: Service Control Manager [7034] - The Computer Backup (MyPC Backup) service terminated unexpectedly. It has done this 1 time(s). 4/25/2013 3:41:18 AM, Error: Service Control Manager [7024] - The HomeGroup Listener service terminated with service-specific error %%-2147023143. 4/25/2013 3:40:30 AM, Error: Service Control Manager [7024] - The Windows Firewall service terminated with service-specific error Access is denied.. 4/25/2013 3:39:11 AM, Error: volmgr [46] - Crash dump initialization failed! 4/24/2013 9:23:31 PM, Error: Service Control Manager [7031] - The Windows Media Center Scheduler Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service. 4/24/2013 9:08:23 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MCLIENT service. 4/23/2013 6:41:02 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the defragsvc service. 4/21/2013 4:11:18 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} and APPID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user dmlphd-PC\dmlphd SID (S-1-5-21-3841314634-822791741-39877649-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool. 4/21/2013 1:54:08 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "109" attempting to start the service TrustedInstaller with arguments "" in order to run the server: {752073A1-23F2-4396-85F0-8FDB879ED0ED} 4/21/2013 1:54:07 PM, Error: Service Control Manager [7000] - The Windows Modules Installer service failed to start due to the following error: The pipe has been ended. . ==== End Of File =========================== dds Attach.txt . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_11-03-05.01) . Microsoft Windows 7 Ultimate Boot Device: \Device\HarddiskVolume1 Install Date: 3/10/2011 4:16:17 PM System Uptime: 4/25/2013 3:39:03 AM (81 hours ago) . Motherboard: DELL Inc. | | 0X501H Processor: Intel® Core™ i7 CPU 920 @ 2.67GHz | CPU 1 | 1574/133mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 466 GiB total, 293.57 GiB free. D: is FIXED (NTFS) - 932 GiB total, 778.773 GiB free. E: is FIXED (NTFS) - 456 GiB total, 379.08 GiB free. F: is FIXED (NTFS) - 932 GiB total, 282.014 GiB free. G: is FIXED (NTFS) - 3726 GiB total, 3434.525 GiB free. H: is CDROM (CDFS) I: is CDROM () J: is Removable K: is Removable L: is Removable M: is Removable N: is Removable O: is Removable P: is Removable Q: is Removable . ==== Disabled Device Manager Items ============= . Class GUID: Description: Photosmart Premium C309g-m Device ID: ROOT\MULTIFUNCTION\0000 Manufacturer: Name: Photosmart Premium C309g-m PNP Device ID: ROOT\MULTIFUNCTION\0000 Service: . Class GUID: Description: Officejet Pro 8600 Device ID: ROOT\MULTIFUNCTION\0001 Manufacturer: Name: Officejet Pro 8600 PNP Device ID: ROOT\MULTIFUNCTION\0001 Service: . Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318} Description: Officejet Pro 8600 Device ID: ROOT\MULTIFUNCTION\0002 Manufacturer: HP Name: Officejet Pro 8600 PNP Device ID: ROOT\MULTIFUNCTION\0002 Service: . Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318} Description: Photosmart Premium C309g-m Device ID: ROOT\MULTIFUNCTION\0003 Manufacturer: HP Name: Photosmart Premium C309g-m PNP Device ID: ROOT\MULTIFUNCTION\0003 Service: . Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318} Description: Cisco Systems VPN Adapter for 64-bit Windows Device ID: ROOT\NET\0000 Manufacturer: Cisco Systems Name: Cisco Systems VPN Adapter for 64-bit Windows PNP Device ID: ROOT\NET\0000 Service: CVirtA . Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318} Description: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64 Device ID: ROOT\NET\0001 Manufacturer: Cisco Systems Name: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64 PNP Device ID: ROOT\NET\0001 Service: vpnva . ==== System Restore Points =================== . RP443: 4/21/2013 2:33:54 PM - Installed MozyHome RP444: 4/25/2013 3:00:41 AM - Windows Update RP445: 4/27/2013 2:38:13 PM - Revo Uninstaller's restore point - Prism Video File Converter . ==== Installed Programs ====================== . . 7-Zip 9.21 7-zip v9.20 7500_7600_7700_Help1 Adobe AIR Adobe Flash Player 11 ActiveX Adobe Flash Player Plugin Adobe Reader X (10.1.6) Adobe Shockwave Player 11.6 Advanced SystemCare 6 All in One File Splitter Merger 4.3.2.1 Amazon Add to Wish List IE Extension 1.2 Amazon Games & Software Downloader Amazon MP3 Downloader 1.0.12 AnswerWorks 5.0 English Runtime Any Video Converter 5 5.0.2 Any Video Converter Ultimate 4.5.8 Apple Application Support Apple Software Update ASPCA TriMini Reminder by We-Care.com v5.0.0.1 audioGnome audioGnome Active Installer AVG Security Toolbar AVS Update Manager 1.0 Better Explorer Beta 1 Bing Bar Bing Rewards Client Installer bpd_scan_Carrier BPDSoftware BPDSoftware_Ini BufferChm CameraHelperMsi Cisco AnyConnect VPN Client CloneCD CNET TechTracker Compatibility Pack for the 2007 Office system Conduit Engine ConverterLite 1.6.3 Coupon Companion Plugin Creative Audio Control Panel Creative Software AutoUpdate Creative Sound Blaster Properties x64 Edition Dealio Toolbar v7.0 Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition Dell Resource CD Desktop Weather Destinations DeviceDiscovery Dexpot DiskAid 5.09 Disketch Disc Label Software DocProc DomaIQ Doro 1.75 Dragon NaturallySpeaking 11 Dropbox DVD Decrypter (Remove Only) DVD Shrink 3.2 DVD43 Plug-in v1.0.0.5 Elevated Installer eReg erLT Express Burn Express Rip Fax Fences 2 File Type Assistant FlashGet 3.7 FlashGet3.7 FLV to WMV Convert 2.7 foobar2000 v1.2.2 FoxTab Video To MP3 Converter (remove only) Free Easy Burner V 5.1 Free File Viewer 2012 Free FLV to AVI MP4 3GP WMV MP3 Converter v2.2 Free Mp3 Wma Converter V 2.2 FreeFileSync 5.11 Garmin City Navigator North America NT 2011.40 Update Garmin City Navigator North America NT 2013.40 Update Garmin Express Garmin Express Tray Garmin MapSource Garmin Update Service Garmin USB Drivers Garmin WebUpdater Glary Utilities 2.52.0.1698 Glarysoft Toolbar Google Chrome Google Cloud Connect for Microsoft Office Google Earth Plug-in Google Toolbar for Internet Explorer Google Update Helper GPBaseService2 HandBrake 0.9.8 Hewlett-Packard ACLM.NET v1.1.0.0 Host OpenAL HP FWUpdateEDO2 HP Officejet Pro 8600 Help HP Photo Creations HP Product Detection HP Smart Print 1.1.5.0 HP Update HP Wireless Assistant HPDiagnosticAlert HPProductAssistant HPSSupply I.R.I.S. OCR iBackupBot for iTunes 3.6.5 iCopyBot for Windows 7.5.0 iLivid InstaBurner InstallIQ Updater IObit Malware Fighter IObit Toolbar v7.0 iolo technologies' System Mechanic iSEEK AnswerWorks English Runtime iSkysoft DVD Ripper(Build 2.6.1.3) Itibiti RTC Java 7 Update 21 Java Auto Updater Jawbone Updater L7700 LastPass (uninstall only) LessTabs Livescribe Connect Livescribe Desktop Logitech Harmony Remote Software 7 Logitech Vid HD Logitech Webcam Software LogMeIn Lowrance LMS-332C Demo Lowrance X102C Demo LWS Facebook LWS Gallery LWS Help_main LWS Launcher LWS Motion Detection LWS Pictures And Video LWS Twitter LWS Video Mask Maker LWS Webcam Software LWS WLM Plugin LWS YouTube Plugin MarketResearch McAfee SiteAdvisor Microsoft Office 2010 Service Pack 1 (SP1) Microsoft Office Access MUI (English) 2010 Microsoft Office Access Setup Metadata MUI (English) 2010 Microsoft Office Excel MUI (English) 2010 Microsoft Office OneNote MUI (English) 2010 Microsoft Office Outlook MUI (English) 2010 Microsoft Office PowerPoint MUI (English) 2010 Microsoft Office Professional 2010 Microsoft Office Proof (English) 2010 Microsoft Office Proof (French) 2010 Microsoft Office Proof (Spanish) 2010 Microsoft Office Proofing (English) 2010 Microsoft Office Publisher MUI (English) 2010 Microsoft Office Shared MUI (English) 2010 Microsoft Office Shared Setup Metadata MUI (English) 2010 Microsoft Office Single Image 2010 Microsoft Office Word MUI (English) 2010 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 MixPad MPM MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP3 Parser MSXML 4.0 SP3 Parser (KB2721691) MSXML 4.0 SP3 Parser (KB2758694) MyScript for Livescribe 1.2 Norton 360 Premier Edition Norton Management ObjectDock Free ObjectDock Plus 2 Phone to PC 4.1.6.2 Portal PricePeep for Internet Explorer Prism Video File Converter ProductContext Productivity 3.1 Toolbar Quicken 2010 Quicken 2011 Quicken 2013 QuickTime RadioRage ReadingFanatic Toolbar Readiris Pro 12 Readiris Pro 14 RealDownloader RealNetworks - Microsoft Visual C++ 2008 Runtime RealNetworks - Microsoft Visual C++ 2010 Runtime RealPlayer RealUpgrade 1.1 Remote Control USB Driver Revo Uninstaller 1.94 RoboForm 7-8-8-5 (All Users) Rosetta Stone Ltd Services Rosetta Stone TOTALe Safari Scan Seagate Dashboard 2.0 Searchqu Toolbar Secunia PSI (3.0.0.2004) Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft .NET Framework 4 Extended (KB2736428) Security Update for Microsoft .NET Framework 4 Extended (KB2742595) Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553091) Security Update for Microsoft Office 2010 (KB2553096) Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition Skype Click to Call Skype™ 6.1 SlimComputer Smart Defrag 2 SmartWebPrinting SolutionCenter Stardock Software Startup Manager 2.4.2 Status Steam Super Collapse! 3 Endless Switch Sound File Converter swMSM The Weather Channel App The Weather Channel Desktop 6 The Weather Channel Toolbar TinyMediaConverter 1.0.0.0 Toolbox TrayApp TrueCrypt TuneUp Companion 2.4.6.4 TurboTax 2009 TurboTax 2009 WinPerFedFormset TurboTax 2009 WinPerReleaseEngine TurboTax 2009 WinPerTaxSupport TurboTax 2009 wrapper TurboTax 2010 TurboTax 2010 WinPerFedFormset TurboTax 2010 WinPerReleaseEngine TurboTax 2010 WinPerTaxSupport TurboTax 2010 wrapper TWC Customer Controls Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2473228) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft .NET Framework 4 Extended (KB2468871) Update for Microsoft .NET Framework 4 Extended (KB2533523) Update for Microsoft .NET Framework 4 Extended (KB2600217) Update for Microsoft Office 2010 (KB2494150) Update for Microsoft Office 2010 (KB2553065) Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition Update for Microsoft Office 2010 (KB2566458) Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition Update Notifier VAFPlayer VideoPad Video Editor VLC media player 2.0.5 Vuze Vuze Remote Toolbar WavePad Sound Editor WebReg Windows 7 Upgrade Assistant WinSplit Revolution (v11.04) XYplorer 11.90 Yahoo! Software Update Yahoo! Toolbar YTD Video Downloader 3.9.6 . ==== Event Viewer Messages From Past Week ======== . 4/27/2013 9:28:36 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the PenCommService service. 4/27/2013 2:00:10 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Modules Installer service, but this action failed with the following error: An instance of the service is already running. 4/27/2013 10:25:02 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service. 4/27/2013 1:58:10 PM, Error: Service Control Manager [7031] - The Windows Modules Installer service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service. 4/27/2013 1:57:04 PM, Error: Service Control Manager [7034] - The Application Updater service terminated unexpectedly. It has done this 1 time(s). 4/26/2013 9:53:14 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the wlidsvc service. 4/26/2013 10:23:07 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service. 4/26/2013 10:12:44 AM, Error: Service Control Manager [7034] - The Computer Backup (MyPC Backup) service terminated unexpectedly. It has done this 1 time(s). 4/25/2013 3:41:18 AM, Error: Service Control Manager [7024] - The HomeGroup Listener service terminated with service-specific error %%-2147023143. 4/25/2013 3:40:30 AM, Error: Service Control Manager [7024] - The Windows Firewall service terminated with service-specific error Access is denied.. 4/25/2013 3:39:11 AM, Error: volmgr [46] - Crash dump initialization failed! 4/24/2013 9:23:31 PM, Error: Service Control Manager [7031] - The Windows Media Center Scheduler Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service. 4/24/2013 9:08:23 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MCLIENT service. 4/23/2013 6:41:02 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the defragsvc service. 4/21/2013 4:11:18 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} and APPID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user dmlphd-PC\dmlphd SID (S-1-5-21-3841314634-822791741-39877649-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool. 4/21/2013 1:54:08 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "109" attempting to start the service TrustedInstaller with arguments "" in order to run the server: {752073A1-23F2-4396-85F0-8FDB879ED0ED} 4/21/2013 1:54:07 PM, Error: Service Control Manager [7000] - The Windows Modules Installer service failed to start due to the following error: The pipe has been ended. . ==== End Of File ===========================

Attached Files



#2 fbfbfb

fbfbfb

    SuperMember

  • Malware Team
  • 1,176 posts

Posted 30 April 2013 - 01:56 PM

Hello dmlphd. Posted Image

My name is fbfbfb. I will gladly assist you with your concerns.

Please be advised, as I am still in training, all my replies to you will be checked for accuracy by one of our experts to ensure that I am giving you the best possible advice. This may cause a delay, but I will do my best to keep it as short as possible.

I am checking over your DDS log now, and I will post back shortly with instructions.

While working to resolve the issues with your machine, please follow these guidelines:
  • Please be patient. Logs are lengthy and can take time to analyze.
  • Read and follow my directions carefully, in the sequence they are posted.
  • If you are unsure about anything, please ask for clarification before continuing.
  • Use only those tools that you have been directed to use.
  • Do not install or uninstall any applications or run any other scans without being directed to do so.
  • Copy and Paste the log files inside your post. Do not send them as attachments unless otherwise instructed.
  • Stay with me until your machine has been deemed all clear.
  • Please reply within 3 days of each post to avoid closing this topic.


#3 fbfbfb

fbfbfb

    SuperMember

  • Malware Team
  • 1,176 posts

Posted 01 May 2013 - 09:47 AM

Hello, dmlphd.

Thank you for submitting the DDS attach.txt. report. You have sent 2 copies of the same report. DDS should have produced another log named dds.txt and saved it to your desktop. If it is there, please submit this log to me. If you are unable to locate this report, please rerun DDS and submit both reports.

Please run the following scans

1. aswMBR

Please download aswMBR from HERE.
  • Double click aswMBR.exe to run it.
  • When asked if you want to download Avast's virus definitions, please select Yes.
  • Click the Scan button to start the scan.
Posted Image
  • On completion of the scan, click save log, save it to your desktop, and post in your next reply.
Posted Image

2. TDSSKiller
  • Please download TDSSKiller from HERE and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder, right click on TDSSKiller.exe and select Run as Administrator to run the application.
  • When the window opens, click Change Parameters.
  • Under Additional options, put a check mark in the box next to Detect TDLFS File System. Click OK.
  • Click Start Scan.
  • As we are only looking for a log of what is on the machine right now, choose Skip for whatever is found.
  • Click Continue > Reboot now.
Please copy and paste the contents of that file in your next reply.

#4 fbfbfb

fbfbfb

    SuperMember

  • Malware Team
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Posted 03 May 2013 - 10:10 AM

Hello dmlphd. I have not heard back from you. Do you still need help?

#5 fbfbfb

fbfbfb

    SuperMember

  • Malware Team
  • 1,176 posts

Posted 05 May 2013 - 08:58 AM

Due to lack of feedback, I am unsubscribing from this thread. If you still need help with your PC, please start a new thread.

#6 Conspire

Conspire

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  • Classroom Teacher
  • 5,456 posts

Posted 05 May 2013 - 08:26 PM

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.html and start a new topic



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