I have a windows xp sp3. I cannot copy and paste (right clicking or copy or ctrl c) I also cannot drag and drop files.
The pc just freezes up. I ran a scan with bitdefender and it came back with no virus.
I also cannot copy and paste on external hdd.
I first noticed the problem on the external hdd but the pc was still doing it, then just 2 days ago the pc stopped copy and pasting.
The external hdd is new and this problem started around the time I added it. (maybe its that??)
if it is the external hdd I have save my important things on it and can't get them off (can't send to).
I have no windows os discs so I can't reformat. (unless there is another way but I'm not that savvy). I have lots of stuff I need to keep.
I can copy and paste in browser. I have tried starting the computer from the best configuration but it made no difference, still won't copy / paste.
I am feeling quite frustrated and spent all day on this issue.
I have this log from hijack this.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:59:22 PM, on 2/11/2013
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Bitdefender\Bitdefender 2012\vsserv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\netdde.exe
C:\WINDOWS\system32\clipsrv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Bitdefender\Bitdefender 2012\updatesrv.exe
C:\Program Files\Bitdefender\Bitdefender 2012\bdagent.exe
C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Nokia\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\Nokia\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Program Files\Nokia\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\Program Files\Bitdefender\Bitdefender 2012\seccenter.exe
C:\Program Files\Bitdefender\Bitdefender 2012\odscanui.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\My Documents\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Adobe Acrobat Create PDF Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: ChromeFrame BHO - {ECB3C477-1A0A-44BD-BB57-78F9EFE34FA7} - C:\Program Files\Google\Chrome\Application\24.0.1312.57\npchrome_frame.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Monitor] "C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [BuffaloTools] C:\Program Files\BUFFALO\BuffaloTools\BuffaloTools.exe
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Bitdefender\Bitdefender 2012\bdagent.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [{91120000-002F-0000-0000-0000000FF1CE}] C:\WINDOWS\system32\cmd.exe /C del "C:\Documents and Settings\All Users.WINDOWS\Application Data\Microsoft Help\Rgstrtn.lck" /Q /A:H (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [{91120000-002F-0000-0000-0000000FF1CE}] C:\WINDOWS\system32\cmd.exe /C del "C:\Documents and Settings\All Users.WINDOWS\Application Data\Microsoft Help\Rgstrtn.lck" /Q /A:H (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: OneNote Table Of Contents.onetoc2
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: NETGEAR WG111v3 Smart Wizard.lnk = C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitd...can8/oscan8.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.ad...Plus/1.6/gp.cab
O18 - Protocol: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - C:\Program Files\Google\Chrome\Application\24.0.1312.57\npchrome_frame.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing)
O23 - Service: ArcSoft Exchange Service (ADExchange) - Unknown owner - C:\Program Files\Common Files\ArcSoft\esinter\Bin\eservutil.exe (file missing)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LeapFrog Connect Device Service - LeapFrog Enterprises, Inc. - C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\Nokia\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: BitDefender Update Server v2 (Update Server) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\arrakis3.exe
O23 - Service: BitDefender Desktop Update Service (UPDATESRV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2012\updatesrv.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2012\vsserv.exe
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End of file - 10638 bytes