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infected laptop [Solved]


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63 replies to this topic

#61 jeffce

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Posted 18 January 2013 - 09:10 PM

Hi,

It's just my opinion but I would transition to a different antivirus software other than AVG. I have found that AVG is quite a resource hog. I would recommend transitioning to either Microsoft Security Essentials or
Avast

If you choose to do that please use the tool here to remove AVG completely.
----------------

Posted Image Run OTL.exe
  • Copy/paste the following text written inside of the quote box into the Custom Scans/Fixes box located at the bottom of OTL


    :Services

    :OTL
    [2013/01/13 18:53:57 | 000,000,000 | ---D | M] (AOL Toolbar) -- C:\Users\kafura\AppData\Roaming\mozilla\Firefox\Profiles\kljlj7wg.Patrick\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}
    [2013/01/13 18:53:57 | 000,000,000 | ---D | M] (AOL Toolbar) -- C:\Users\kafura\AppData\Roaming\mozilla\Firefox\Profiles\vufdye7f.default\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}

    :Commands
    [emptytemp]
    [start explorer]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
-----------

How is your system running?

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#62 anas_dad

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Posted 19 January 2013 - 06:16 PM

Jeff, Ok, I've run the fix and uninstalled AVG. I think I'll go with Avast as I did a little research on it during all this and was impressed. OTL log is posted below. I'll work on Avast tomorrow Over all things seem to be running well Patrick All processes killed ========== SERVICES/DRIVERS ========== ========== OTL ========== C:\Users\kafura\AppData\Roaming\mozilla\Firefox\Profiles\kljlj7wg.Patrick\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}\META-INF folder moved successfully. C:\Users\kafura\AppData\Roaming\mozilla\Firefox\Profiles\kljlj7wg.Patrick\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}\components folder moved successfully. C:\Users\kafura\AppData\Roaming\mozilla\Firefox\Profiles\kljlj7wg.Patrick\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}\chrome folder moved successfully. C:\Users\kafura\AppData\Roaming\mozilla\Firefox\Profiles\kljlj7wg.Patrick\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1} folder moved successfully. C:\Users\kafura\AppData\Roaming\mozilla\Firefox\Profiles\vufdye7f.default\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}\META-INF folder moved successfully. C:\Users\kafura\AppData\Roaming\mozilla\Firefox\Profiles\vufdye7f.default\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}\components folder moved successfully. C:\Users\kafura\AppData\Roaming\mozilla\Firefox\Profiles\vufdye7f.default\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}\chrome folder moved successfully. C:\Users\kafura\AppData\Roaming\mozilla\Firefox\Profiles\vufdye7f.default\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1} folder moved successfully. ========== COMMANDS ========== [EMPTYTEMP] User: All Users User: Default ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 134 bytes User: Default User ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 0 bytes User: kafura ->Temp folder emptied: 16570162 bytes ->Temporary Internet Files folder emptied: 15335621 bytes ->Java cache emptied: 15893 bytes ->FireFox cache emptied: 161305175 bytes ->Google Chrome cache emptied: 363097758 bytes ->Apple Safari cache emptied: 0 bytes ->Flash cache emptied: 3907 bytes User: Public ->Temp folder emptied: 0 bytes %systemdrive% .tmp files removed: 0 bytes %systemroot% .tmp files removed: 0 bytes %systemroot%\System32 .tmp files removed: 0 bytes %systemroot%\System32\drivers .tmp files removed: 0 bytes Windows Temp folder emptied: 14136185 bytes RecycleBin emptied: 7916419 bytes Total Files Cleaned = 552.00 mb OTL by OldTimer - Version 3.2.69.0 log created on 01192013_175805 Files\Folders moved on Reboot... PendingFileRenameOperations files... Registry entries deleted on Reboot...

#63 jeffce

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Posted 20 January 2013 - 12:24 PM

I've run the fix and uninstalled AVG. I think I'll go with Avast as I did a little research on it during all this and was impressed.

I love Avast and use it myself.
-----------------

Providing there are no other malware related problems...

IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!!

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
--------

The following will implement some cleanup procedures as well as reset System Restore points:

Press the Windows key + R and this will open the Run box. Copy/paste the following text into the Run box as shown and click OK.
Combofix /Uninstall
(Note: There is a space between the ..X and the /U that needs to be there.)

Posted Image
----------

Clean up with OTL:
  • Right-click and Run as Administrator OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.
----------

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.
If you didn't already have it I would keep Malwarebytes AntiMalware though.


Here are some tips to reduce the potential for spyware infection in the future:

1. Internet Explorer. Even if you don't use it as your main browser it should be kept up-to-date because that is the browser Windows uses for updates.
Make your Internet Explorer more secure
- This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
2. FireFox. If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:
NoScript
AdBlock Plus

3. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:
  • Open Internet Explorer
  • Click on Tools > Internet Options
  • Press Security tab
  • Select Internet zone then place check next to Enable Protected Mode if not already done
  • Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
  • Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
4. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

5. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free

6. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

8.Finally, I strongly recommend that you read How to Prevent Malware found here and also PC Safety and Security - What Do I Need?.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

#64 jeffce

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Posted 23 January 2013 - 06:29 AM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.

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