As I first told you, going back months if not years is a hard thing to do. I think I entered the foggy zone after my 7th decade.
I do have the key to both the Office for desktop and a different one for the laptop. I paid extra for them.
I reiterate, the Dell tech removed the partion for recovery then with the OS disc, formatted the hard drive and reinstalled the OS.
I can show you at least a picture of my C: alone when I do system restore and in disc management. I can't prove formatting but can only report it.
Please tell me what we are trying to accomplish? I thought there was a dialogue about 32 vs 64 and I just showd the 64 bit.
I am willing to comply with what is humanly possible for a layperson.
I still do not know if I should use 32 or 64 bit when I reinstall as 32 failed but 64 worked and is installed as you can see from my prntscrn..
Edited by Peter1, 13 December 2012 - 03:29 PM.