UKASH virus infection [Solved]
Posted 27 June 2012 - 10:59 AM
Posted 29 June 2012 - 08:04 AM
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
- I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for the issues on this machine.
- Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
- It's often worth reading through these instructions and printing them for ease of reference.
- If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
- Please reply to this thread. Do not start a new topic.
It's good that you can access safe mode. I think we can work with that.
There are several steps to go here and many must be done in one setting... Let's get started.
- Start your computer in Safe mode with networking
- Hold the windows key and then press R to bring up a runbox.
- In the runbox type iexplore.exe and then click OK
- Internet Explorer should start and now we need to check some settings. Click on Tools and then select Internet Options.
- Click on the Connections tab and then click the LAN settings button
- Under proxy server, make sure there is no check mark at Use a proxy server for your LAN.
- Click OK to close your way out. (I think you will have to hit OK twice)
- Hold the windows key and press R to bring up another run box.
- In the runbox type iexplore.exe "http://download.blee...nler/rkill.exe". This should download Rkill. Save it to your desktop.
- Once downloaded, find the Rkill icon on your desktop and double click it to run. This will hopefully paralyze the infection.
- Rkill will probably open a notepad file showing what it has done... but you can just close it and continue.
- Hold the windows key and press R to bring up another runbox.
- In this runbox type iexplore.exe "http://download.cnet...=dl&tag=button" . I know it's alot to type so be careful! Then click on the Download now button to download Malwarebytes.
- Save Malwarebytes to your desktop
- Again, find the icon and double click to run.
- Follow the directions to install it and select to update and launch it at the end of the installation.
- Choose to do a full scan
- After the scan is complete, make sure everything found is selcted and then chose to remove selected.
- Hopefully this will get you unlocked.
Once that is all done, reboot your system and then please get me the following log:
Please download DDS by sUBs from one of the following links and save it to your desktop.
- Disable any script blocking protection (How to Disable your Security Programs)
- Double click DDS icon to run the tool (may take up to 3 minutes to run)
- When done, DDS.txt will open.
- After a few moments, attach.txt will open in a second window.
- Save both reports to your desktop.
- Post the contents of the DDS.txt report in your next reply
- Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.
Posted 29 June 2012 - 08:28 AM
Posted 29 June 2012 - 11:03 AM
That should start Internet Explorer without it trying to open any pages.
Posted 29 June 2012 - 12:57 PM
Posted 29 June 2012 - 01:36 PM
The report that you attached was ran in march. Therefore it isn't very useful as an indication of anything today. However, let's move on.
Download ComboFix from one of these locations:
* IMPORTANT !!! Save ComboFix.exe to your Desktop
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link --> http://forums.whatth...ams_t96260.html
- Double click on ComboFix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Posted 29 June 2012 - 03:05 PM
Posted 29 June 2012 - 06:41 PM
That was the correct report.
Downloads should go to the desktop of the user that is currently logged in. However... I do not have Windows 7 so maybe things work different with it.
The log is looking good.
Let's get an online scan.
Go here to run an online scanner from ESET.
- Turn off the real time scanner of any existing antivirus program while performing the online scan
- Click Start
- When asked, allow the activeX control to install
- Click Start
- Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
- Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
- Click Scan
- Wait for the scan to finish
- When the scan completes, press the LIST OF THREATS FOUND button
- Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
- Include the contents of this report in your next reply.
- Press the BACK button.
- Press Finish
Posted 30 June 2012 - 01:29 AM
Posted 30 June 2012 - 09:27 AM
Posted 30 June 2012 - 02:14 PM
Time for some housekeeping
- Click START then RUN
- Now type ComboFix /Uninstall in the runbox and click OK.
- Note the space between the X and the U, it needs to be there.
- Implement some cleanup procedures.
- Reset System Restore.
Now to remove most of the tools that we have used in fixing your machine:
- Make sure you have an Internet Connection.
- Download OTC to your desktop and run it
- A list of tool components used in the cleanup of malware will be downloaded.
- If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
- Click Yes to begin the cleanup process and remove these components, including this application.
- You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.
Please re-enable any security that was disabled.
The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.
Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.
I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein
Also: "How to prevent malware"
Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved.
Posted 30 June 2012 - 02:27 PM
Posted 30 June 2012 - 02:42 PM
Posted 30 June 2012 - 02:57 PM
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.
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