14 replies to this topic

[scudo]

ukash has locked my desktop with the threat to pay a £100 fine to get it released.. I tried using malware but didnt manage to sort it. I have managed to access via safe mode but using my laptop meantime. From what I can gather it has also denied access to the internet. Any guidance please. Thanks

[Tomk]

Hi scudo,



My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

• I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for the issues on this machine.
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.

It's good that you can access safe mode. I think we can work with that.

There are several steps to go here and many must be done in one setting... Let's get started.

• Start your computer in Safe mode with networking
• Hold the windows key and then press R to bring up a runbox.
• In the runbox type iexplore.exe and then click OK
• Internet Explorer should start and now we need to check some settings. Click on Tools and then select Internet Options.
• Click on the Connections tab and then click the LAN settings button
• Under proxy server, make sure there is no check mark at Use a proxy server for your LAN.
• Click OK to close your way out. (I think you will have to hit OK twice)
• Hold the windows key and press R to bring up another run box.
• In the runbox type iexplore.exe "http://download.blee...nler/rkill.exe". This should download Rkill. Save it to your desktop.
• Once downloaded, find the Rkill icon on your desktop and double click it to run. This will hopefully paralyze the infection.
• Rkill will probably open a notepad file showing what it has done... but you can just close it and continue.
• Hold the windows key and press R to bring up another runbox.
• In this runbox type iexplore.exe "http://download.cnet...=dl&tag=button" . I know it's alot to type so be careful! Then click on the Download now button to download Malwarebytes.
• Save Malwarebytes to your desktop
• Again, find the icon and double click to run.
• Follow the directions to install it and select to update and launch it at the end of the installation.
• Choose to do a full scan
• After the scan is complete, make sure everything found is selcted and then chose to remove selected.
• Hopefully this will get you unlocked.

Once that is all done, reboot your system and then please get me the following log:

Please download DDS by sUBs from one of the following links and save it to your desktop.

• • DDS.scr
  • DDS.pif
• Disable any script blocking protection (How to Disable your Security Programs)
• Double click DDS icon to run the tool (may take up to 3 minutes to run)
• When done, DDS.txt will open.
• After a few moments, attach.txt will open in a second window.
• Save both reports to your desktop.

---------------------------------------------------

• Post the contents of the DDS.txt report in your next reply
• Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.

[scudo]

I got his far.... 1.Start your computer in Safe mode with networking 2.Hold the windows key and then press R to bring up a runbox. 3.In the runbox type iexplore.exe and then click OK But the page displays ` Internet explorer cannot display the webpage`

[Tomk]

Please try typing iexplore.exe "about:blank"

That should start Internet Explorer without it trying to open any pages.

[scudo]

This is the report... . DDS (Ver_2011-08-26.01) - NTFSAMD64 Internet Explorer: 9.0.8112.16421 Run by Colin at 19:49:03 on 2012-06-29 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.1965.783 [GMT 1:00] . AV: Microsoft Security Essentials *Disabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6} SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Microsoft Security Essentials *Disabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B} . ============== Running Processes =============== . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt C:\Windows\System32\svchost.exe -k HPZ12 C:\Program Files\Common Files\Nitro PDF\Reader\2.0\NitroPDFReaderDriverService2x64.exe C:\Windows\System32\svchost.exe -k HPZ12 C:\Program Files (x86)\Splashtop\Splashtop Connect\BackService.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Windows\system32\viakaraokesrv.exe C:\Program Files (x86)\Splashtop\Splashtop Connect Firefox Software Updater\WCUService.exe C:\Program Files (x86)\Splashtop\Splashtop Connect IE Software Updater\WCUService.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\Windows\system32\svchost.exe -k HPService C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\system32\taskhost.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\System32\igfxtray.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Windows\system32\SearchIndexer.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Program Files (x86)\ManyCam\Bin\ManyCam.exe C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files (x86)\Splashtop\Splashtop Connect\ZyngaGamesAgent.exe C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe C:\Windows\system32\wbem\unsecapp.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Windows\sysWOW64\wbem\wmiprvse.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskhost.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files (x86)\Splashtop\Splashtop Connect\ZyngaGamesAgent.exe C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Windows\system32\wbem\unsecapp.exe C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe C:\Windows\servicing\TrustedInstaller.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\vssvc.exe C:\Windows\System32\svchost.exe -k swprv C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Windows\SysWOW64\cmd.exe C:\Windows\system32\conhost.exe C:\Windows\SysWOW64\cscript.exe C:\Windows\system32\wbem\wmiprvse.exe . ============== Pseudo HJT Report =============== . uWindow Title = Internet Explorer, optimized for Bing and MSN mURLSearchHooks: H - No File BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll uRun: [ManyCam] "C:\Program Files (x86)\ManyCam\Bin\ManyCam.exe" /silent mRun: [STCAgent] "C:\Program Files (x86)\Splashtop\Splashtop Connect IE\STCAgent.exe" mRun: [ZyngaGamesAgent] "C:\Program Files (x86)\Splashtop\Splashtop Connect\ZyngaGamesAgent.exe" mRun: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r mRun: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe" mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" mRun: [Debut] "C:\Users\Stan\AppData\Roaming\NCH Software\Program Files\Debut\debut.exe" -logon StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) mPolicies-system: PromptOnSecureDesktop = 0 (0x0) IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000 IE: Free YouTube to MP3 Converter - C:\Users\Colin\AppData\Roaming\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab TCP: DhcpNameServer = 194.168.4.100 194.168.8.100 TCP: Interfaces\{070085F9-871D-440C-8055-CB166F23C919} : DhcpNameServer = 194.168.4.100 194.168.8.100 Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll BHO-X64: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File BHO-X64: 0x1 - No File BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO-X64: AcroIEHelperStub - No File BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll BHO-X64: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll TB-X64: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File mRun-x64: [STCAgent] "C:\Program Files (x86)\Splashtop\Splashtop Connect IE\STCAgent.exe" mRun-x64: [ZyngaGamesAgent] "C:\Program Files (x86)\Splashtop\Splashtop Connect\ZyngaGamesAgent.exe" mRun-x64: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r mRun-x64: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe mRun-x64: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe" mRun-x64: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" mRun-x64: [Debut] "C:\Users\Stan\AppData\Roaming\NCH Software\Program Files\Debut\debut.exe" -logon SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll . ============= SERVICES / DRIVERS =============== . R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\system32\DRIVERS\MpFilter.sys --> C:\Windows\system32\DRIVERS\MpFilter.sys [?] R1 AppleCharger;AppleCharger;C:\Windows\system32\DRIVERS\AppleCharger.sys --> C:\Windows\system32\DRIVERS\AppleCharger.sys [?] R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-1-3 63928] R2 NitroReaderDriverReadSpool2;NitroPDFReaderDriverCreatorReadSpool2;C:\Program Files\Common Files\Nitro PDF\Reader\2.0\NitroPDFReaderDriverService2x64.exe [2011-10-25 341288] R2 SCBackService;Splashtop Connect Service;C:\Program Files (x86)\Splashtop\Splashtop Connect\BackService.exe [2010-11-15 477000] R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-10-24 2655768] R2 VIAKaraokeService;VIA Karaoke digital mixer Service;C:\Windows\system32\viakaraokesrv.exe --> C:\Windows\system32\viakaraokesrv.exe [?] R2 WCUService_STC_FF;Splashtop Connect Firefox Software Updater Service;C:\Program Files (x86)\Splashtop\Splashtop Connect Firefox Software Updater\WCUService.exe [2011-3-24 493384] R2 WCUService_STC_IE;Splashtop Connect IE Software Updater Service;C:\Program Files (x86)\Splashtop\Splashtop Connect IE Software Updater\WCUService.exe [2011-3-22 497480] R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\system32\DRIVERS\L1C62x64.sys --> C:\Windows\system32\DRIVERS\L1C62x64.sys [?] R3 ManyCam;ManyCam Virtual Webcam;C:\Windows\system32\DRIVERS\mcvidrv_x64.sys --> C:\Windows\system32\DRIVERS\mcvidrv_x64.sys [?] R3 mcaudrv_simple;ManyCam Virtual Microphone;C:\Windows\system32\drivers\mcaudrv_x64.sys --> C:\Windows\system32\drivers\mcaudrv_x64.sys [?] R3 MEIx64;Intel® Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?] R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;C:\Windows\system32\drivers\viahduaa.sys --> C:\Windows\system32\drivers\viahduaa.sys [?] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576] S3 AppleChargerSrv;AppleChargerSrv;system32\AppleChargerSrv.exe --> system32\AppleChargerSrv.exe [?] S3 NisDrv;Microsoft Network Inspection System;C:\Windows\system32\DRIVERS\NisDrvWFP.sys --> C:\Windows\system32\DRIVERS\NisDrvWFP.sys [?] S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2012-3-26 291696] S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?] S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\system32\drivers\TsUsbGD.sys --> C:\Windows\system32\drivers\TsUsbGD.sys [?] S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?] . =============== Created Last 30 ================ . 2012-06-29 18:40:26 9013136 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{AD673157-63B0-47BA-B246-90844F28FE2C}\mpengine.dll 2012-06-27 15:07:59 -------- d-----w- C:\ProgramData\qtavfxbfcdciqyf 2012-06-27 06:45:54 9013136 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll 2012-06-21 08:49:43 2622464 ----a-w- C:\Windows\System32\wucltux.dll 2012-06-21 08:49:17 99840 ----a-w- C:\Windows\System32\wudriver.dll 2012-06-21 08:48:58 36864 ----a-w- C:\Windows\System32\wuapp.exe 2012-06-21 08:48:58 186752 ----a-w- C:\Windows\System32\wuwebv.dll 2012-06-14 07:27:07 927800 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{76443020-80F1-4B31-AE89-EA55ACDA8B36}\gapaengine.dll 2012-06-05 20:00:33 -------- d-----w- C:\Program Files\Image Resizer for Windows 2012-06-05 20:00:33 -------- d-----w- C:\Program Files (x86)\Image Resizer for Windows 2012-06-05 20:00:18 -------- d-----w- C:\ProgramData\Package Cache 2012-06-05 19:51:12 -------- d-----w- C:\ProgramData\AVS4YOU 2012-06-05 19:48:45 -------- d-----w- C:\Program Files (x86)\Common Files\AVSMedia 2012-06-05 19:48:06 24576 ----a-w- C:\Windows\SysWow64\msxml3a.dll 2012-06-05 19:48:06 -------- d-----w- C:\Program Files (x86)\AVS4YOU . ==================== Find3M ==================== . 2012-06-25 08:51:05 426184 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe 2012-06-25 08:51:04 70344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl 2012-05-18 02:06:48 2311680 ----a-w- C:\Windows\System32\jscript9.dll 2012-05-18 01:59:14 1392128 ----a-w- C:\Windows\System32\wininet.dll 2012-05-18 01:58:39 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl 2012-05-18 01:55:22 173056 ----a-w- C:\Windows\System32\ieUnatt.exe 2012-05-18 01:51:30 2382848 ----a-w- C:\Windows\System32\mshtml.tlb 2012-05-17 22:45:37 1800192 ----a-w- C:\Windows\SysWow64\jscript9.dll 2012-05-17 22:35:47 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll 2012-05-17 22:35:39 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl 2012-05-17 22:29:45 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe 2012-05-17 22:24:45 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb 2012-05-15 01:32:33 3146752 ----a-w- C:\Windows\System32\win32k.sys 2012-05-04 11:06:22 5559664 ----a-w- C:\Windows\System32\ntoskrnl.exe 2012-05-04 10:03:53 3968368 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe 2012-05-04 10:03:50 3913072 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe 2012-05-01 05:40:20 209920 ----a-w- C:\Windows\System32\profsvc.dll 2012-04-28 03:55:21 210944 ----a-w- C:\Windows\System32\drivers\rdpwd.sys 2012-04-26 05:41:56 77312 ----a-w- C:\Windows\System32\rdpwsx.dll 2012-04-26 05:41:55 149504 ----a-w- C:\Windows\System32\rdpcorekmts.dll 2012-04-26 05:34:27 9216 ----a-w- C:\Windows\System32\rdrmemptylst.exe 2012-04-24 05:37:37 184320 ----a-w- C:\Windows\System32\cryptsvc.dll 2012-04-24 05:37:37 140288 ----a-w- C:\Windows\System32\cryptnet.dll 2012-04-24 05:37:36 1462272 ----a-w- C:\Windows\System32\crypt32.dll 2012-04-24 04:36:42 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll 2012-04-24 04:36:42 1158656 ----a-w- C:\Windows\SysWow64\crypt32.dll 2012-04-24 04:36:42 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll 2012-04-07 12:31:40 3216384 ----a-w- C:\Windows\System32\msi.dll 2012-04-07 11:26:29 2342400 ----a-w- C:\Windows\SysWow64\msi.dll 2012-04-04 14:56:40 24904 ----a-w- C:\Windows\System32\drivers\mbam.sys . ============= FINISH: 19:49:15.46 ===============

Attached Files

•  attach.zip   3.75KB   217 downloads

[Tomk]

scudo,

The report that you attached was ran in march. Therefore it isn't very useful as an indication of anything today. However, let's move on.

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link --> http://forums.whatth...ams_t96260.html
  
  
• Double click on ComboFix.exe & follow the prompts.
  
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:




Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

[scudo]

My apologies for posting the previous wrong report, I had difficulty finding it as I did this one. The reason was this PC was bought and set up for me by my son so some downloads go to the admin desktop and not mine, I have never got around to sorting that. Hopefully this is the correct combi one. ComboFix 12-06-28.03 - Colin 29/06/2012 21:46:03.4.2 - x64 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.1965.987 [GMT 1:00] Running from: c:\users\Stan\Desktop\ComboFix.exe AV: Microsoft Security Essentials *Disabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6} SP: Microsoft Security Essentials *Disabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B} SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . . ---- Previous Run ------- . C:\Install.exe c:\programdata\wjecgxuwkroncix . . ((((((((((((((((((((((((( Files Created from 2012-05-28 to 2012-06-29 ))))))))))))))))))))))))))))))) . . 2012-06-29 20:49 . 2012-06-29 20:49 -------- d-----w- c:\users\Guest\AppData\Local\temp 2012-06-29 20:49 . 2012-06-29 20:49 -------- d-----w- c:\users\Default\AppData\Local\temp 2012-06-29 18:40 . 2012-05-31 04:04 9013136 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{AD673157-63B0-47BA-B246-90844F28FE2C}\mpengine.dll 2012-06-27 15:07 . 2012-06-27 15:08 -------- d-----w- c:\programdata\qtavfxbfcdciqyf 2012-06-27 06:45 . 2012-05-31 04:04 9013136 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll 2012-06-21 08:49 . 2012-06-02 22:19 57880 ----a-w- c:\windows\system32\wuauclt.exe 2012-06-21 08:49 . 2012-06-02 22:19 44056 ----a-w- c:\windows\system32\wups2.dll 2012-06-21 08:49 . 2012-06-02 22:19 2428952 ----a-w- c:\windows\system32\wuaueng.dll 2012-06-21 08:49 . 2012-06-02 22:15 2622464 ----a-w- c:\windows\system32\wucltux.dll 2012-06-21 08:49 . 2012-06-02 22:19 38424 ----a-w- c:\windows\system32\wups.dll 2012-06-21 08:49 . 2012-06-02 22:19 701976 ----a-w- c:\windows\system32\wuapi.dll 2012-06-21 08:49 . 2012-06-02 22:15 99840 ----a-w- c:\windows\system32\wudriver.dll 2012-06-21 08:48 . 2012-06-02 14:19 186752 ----a-w- c:\windows\system32\wuwebv.dll 2012-06-21 08:48 . 2012-06-02 14:15 36864 ----a-w- c:\windows\system32\wuapp.exe 2012-06-14 07:27 . 2012-02-10 18:17 927800 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{76443020-80F1-4B31-AE89-EA55ACDA8B36}\gapaengine.dll 2012-06-05 20:09 . 2012-06-05 20:09 -------- d-----w- c:\users\Stan\AppData\Local\Brice_Lambson 2012-06-05 20:00 . 2012-06-05 20:00 -------- d-----w- c:\program files\Image Resizer for Windows 2012-06-05 20:00 . 2012-06-05 20:00 -------- d-----w- c:\program files (x86)\Image Resizer for Windows 2012-06-05 20:00 . 2012-06-05 20:00 -------- d-----w- c:\programdata\Package Cache 2012-06-05 19:51 . 2012-06-05 19:51 -------- d-----w- c:\programdata\AVS4YOU 2012-06-05 19:51 . 2012-06-05 19:51 -------- d-----w- c:\users\Stan\AppData\Roaming\AVS4YOU 2012-06-05 19:48 . 2012-06-05 19:56 -------- d-----w- c:\program files (x86)\Common Files\AVSMedia 2012-06-05 19:48 . 2012-06-05 19:56 -------- d-----w- c:\program files (x86)\AVS4YOU 2012-06-05 19:48 . 2011-08-25 11:29 24576 ----a-w- c:\windows\SysWow64\msxml3a.dll . . . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2012-06-25 08:51 . 2012-03-31 09:33 426184 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe 2012-06-25 08:51 . 2011-10-28 21:25 70344 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl 2012-04-04 14:56 . 2012-01-14 16:24 24904 ----a-w- c:\windows\system32\drivers\mbam.sys . . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 . [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "ManyCam"="c:\program files (x86)\ManyCam\Bin\ManyCam.exe" [2012-04-20 2099064] . [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run] "STCAgent"="c:\program files (x86)\Splashtop\Splashtop Connect IE\STCAgent.exe" [2011-03-04 776064] "ZyngaGamesAgent"="c:\program files (x86)\Splashtop\Splashtop Connect\ZyngaGamesAgent.exe" [2010-11-15 841544] "HDAudDeck"="c:\program files (x86)\VIA\VIAudioi\VDeck\VDeck.exe" [2010-12-27 3005552] "hpqSRMon"="c:\program files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe" [2008-07-22 150528] "GrooveMonitor"="c:\program files (x86)\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-26 30040] "HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208] "Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-03 843712] "SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696] "Debut"="c:\users\Stan\AppData\Roaming\NCH Software\Program Files\Debut\debut.exe" [2012-02-20 1775108] . c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\ HP Digital Imaging Monitor.lnk - c:\program files (x86)\HP\Digital Imaging\bin\hpqtra08.exe [2009-9-20 270336] . [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system] "ConsentPromptBehaviorAdmin"= 5 (0x5) "ConsentPromptBehaviorUser"= 3 (0x3) "EnableUIADesktopToggle"= 0 (0x0) "PromptOnSecureDesktop"= 0 (0x0) . [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa] Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc] @="Service" . R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576] R3 AppleChargerSrv;AppleChargerSrv;c:\windows\system32\AppleChargerSrv.exe [2010-04-06 31272] R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [2012-03-20 98688] R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe [2012-03-26 291696] R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-21 59392] R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-21 31232] R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-10-29 1255736] S1 AppleCharger;AppleCharger;c:\windows\system32\DRIVERS\AppleCharger.sys [2011-01-10 21104] S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-01-03 63928] S2 NitroReaderDriverReadSpool2;NitroPDFReaderDriverCreatorReadSpool2;c:\program files\Common Files\Nitro PDF\Reader\2.0\NitroPDFReaderDriverService2x64.exe [2011-10-25 341288] S2 SCBackService;Splashtop Connect Service;c:\program files (x86)\Splashtop\Splashtop Connect\BackService.exe [2010-11-15 477000] S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-10-05 2655768] S2 VIAKaraokeService;VIA Karaoke digital mixer Service;c:\windows\system32\viakaraokesrv.exe [2010-12-22 27760] S2 WCUService_STC_FF;Splashtop Connect Firefox Software Updater Service;c:\program files (x86)\Splashtop\Splashtop Connect Firefox Software Updater\WCUService.exe [2011-03-24 493384] S2 WCUService_STC_IE;Splashtop Connect IE Software Updater Service;c:\program files (x86)\Splashtop\Splashtop Connect IE Software Updater\WCUService.exe [2011-03-22 497480] S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C62x64.sys [2011-03-23 77936] S3 ManyCam;ManyCam Virtual Webcam;c:\windows\system32\DRIVERS\mcvidrv_x64.sys [2012-01-11 34304] S3 mcaudrv_simple;ManyCam Virtual Microphone;c:\windows\system32\drivers\mcaudrv_x64.sys [2012-02-22 28160] S3 MEIx64;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys [2010-09-21 56344] S3 VIAHdAudAddService;VIA High Definition Audio Driver Service;c:\windows\system32\drivers\viahduaa.sys [2010-12-22 2156656] . . [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost] hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc . . --------- X64 Entries ----------- . . [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-04-12 168216] "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-04-12 392472] "Persistence"="c:\windows\system32\igfxpers.exe" [2011-04-12 416024] "MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2012-03-26 1271168] . ------- Supplementary Scan ------- . uLocal Page = c:\windows\system32\blank.htm mLocal Page = c:\windows\SysWOW64\blank.htm IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office12\EXCEL.EXE/3000 IE: Free YouTube to MP3 Converter - c:\users\Colin\AppData\Roaming\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm IE: Google Sidewiki... - c:\program files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html TCP: DhcpNameServer = 194.168.4.100 194.168.8.100 . - - - - ORPHANS REMOVED - - - - . AddRemove-Adobe SVG Viewer - c:\windows\System32\Adobe\SVG Viewer\Uninst.isu . . . --------------------- LOCKED REGISTRY KEYS --------------------- . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}] @Denied: (A 2) (Everyone) @="FlashBroker" "LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_3_300_257_ActiveX.exe,-101" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation] "Enabled"=dword:00000001 . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_3_300_257_ActiveX.exe" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}] @Denied: (A 2) (Everyone) @="Shockwave Flash Object" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_257.ocx" "ThreadingModel"="Apartment" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus] @="0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID] @="ShockwaveFlash.ShockwaveFlash.11" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_257.ocx, 1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib] @="{D27CDB6B-AE6D-11cf-96B8-444553540000}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version] @="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID] @="ShockwaveFlash.ShockwaveFlash" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}] @Denied: (A 2) (Everyone) @="Macromedia Flash Factory Object" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_257.ocx" "ThreadingModel"="Apartment" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID] @="FlashFactory.FlashFactory.1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_257.ocx, 1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib] @="{D27CDB6B-AE6D-11cf-96B8-444553540000}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version] @="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID] @="FlashFactory.FlashFactory" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}] @Denied: (A 2) (Everyone) @="IFlashBroker4" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32] @="{00020424-0000-0000-C000-000000000046}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" "Version"="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\DbgagD\1*] "value"="?\0a\06\1d\13\0e\15Ï" . [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security] @Denied: (Full) (Everyone) . ------------------------ Other Running Processes ------------------------ . c:\users\Stan\AppData\Roaming\NCH Software\Components\x264enc2\x264enc2.exe c:\program files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe c:\program files (x86)\HP\Digital Imaging\bin\hpqbam08.exe c:\program files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe c:\program files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe . ************************************************************************** . Completion time: 2012-06-29 21:54:29 - machine was rebooted ComboFix-quarantined-files.txt 2012-06-29 20:54 . Pre-Run: 926,393,507,840 bytes free Post-Run: 925,982,658,560 bytes free . - - End Of File - - 1214BC24BE80C491C72450352751264D

[Tomk]

scudo,

That was the correct report.

Downloads should go to the desktop of the user that is currently logged in. However... I do not have Windows 7 so maybe things work different with it.

The log is looking good.

Let's get an online scan.

Go here to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activeX control to install
• Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
• Wait for the scan to finish
• When the scan completes, press the LIST OF THREATS FOUND button
• Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
• Include the contents of this report in your next reply.
• Press the BACK button.
• Press Finish

[scudo]

Scan... C:\ProgramData\YouTube Downloader\ytd_installer.exe Win32/Toolbar.Widgi application C:\Users\All Users\YouTube Downloader\ytd_installer.exe Win32/Toolbar.Widgi application C:\Users\Stan\Downloads\CCSkeys.exe probably a variant of Win32/Agent.CQYKWKM trojan

[Tomk]

Nothing there to be concerned about. How do things seem to be running?

[scudo]

Computer is running good no apparent issues. Scudo

[Tomk]

Awesome... let's clean up and let you get on with your life.

Time for some housekeeping

• Click START then RUN
• Now type ComboFix /Uninstall in the runbox and click OK.
• Note the space between the X and the U, it needs to be there.
• 

The above procedure will:

• Implement some cleanup procedures.
• Reset System Restore.

Now to remove most of the tools that we have used in fixing your machine:

• Make sure you have an Internet Connection.
• Download OTC to your desktop and run it
• A list of tool components used in the cleanup of malware will be downloaded.
• If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
• Click Yes to begin the cleanup process and remove these components, including this application.
• You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Please re-enable any security that was disabled.


The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.

Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein


Also: "How to prevent malware"
by miekiemoes

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved.

[scudo]

"Please respond back that you understand the above and let me know if you have any questions" I fully understand, and will run the above later tonight. Just to clear a couple of points now that I am catching up (been busy) When I had the issue with not getting an internet connection in safe mode that was my fault I should have gone to safe mode with networking, in my rush to get started I never read that properly. Regarding Win7 when downloading it doesnt give the option (that I am aware of ) to download direct to desktop although some do, it appears there is a default that sends it to a download file located I dont know where, I am newish to win 7 so still finding my way around and have to say I prefer xp but early days. Thanks very much for your time and help with my issues. regards Scudo

[Tomk]

It has been my experience that the location where a downloaded file is saved is a setting and function of the browser being used... rather than the operating system. However, no worries. You found the information as appropriate and did very will getting me what I requested. You are very welcome. Good luck and be well.

[Tomk]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.