Video capture device not working or detected. Can someone help?
Posted 15 December 2011 - 09:39 PM
Posted 15 December 2011 - 10:50 PM
Posted 16 December 2011 - 05:25 AM
Posted 16 December 2011 - 01:44 PM
If you have had your goods for more than six months when they go wrong, you can still ask the trader to repair or replace them, but you may have to prove that they were faulty when you bought them if the trader doesn't agree. You can ask for a repair or replacement at any time up to six years after you bought the goods (five years in Scotland), as long as it is reasonable for them to have lasted this long. If the goods go wrong after six years (or five in Scotland), you no longer have the right to ask for a repair or replacement.
by law we actually have 6 years to expect a repair or replacement if something goes wrong when we would expect the item to last at least that long, not that i've ever tried to have anything repaired or replaced after the first.
so with something only 8 months old i'd definitely look into your consumer rights in your country and see if you legally have a right to expect the retailer/manufacturer to repair or replace the item.
Edited by terry1966, 16 December 2011 - 01:46 PM.
Posted 16 December 2011 - 03:20 PM
Posted 21 December 2011 - 03:34 AM
Posted 08 January 2013 - 02:17 PM
Hi. I own a Honestech VHS to DVD 5.0 Deluxe video capture system. It was working fine if not with choppy video for months. Then I used Golden Videos VHS to DVD video capture software with the hardware and this improved the video quality. Today I was going to use it and then for some reason I couldn't. Golden Videos said :
No video capture hardware Found. You must have a video input device to connect your vcr to your computer. If you have a USB video capture device, please check it is plugged in now and press Try again...
Since this thread is quite old I hope it is OK if I add to it in case some help may come to others who may have this same, or similar, problem with their Honestech VidBox. I am not offering advice but simply relating my similar experience to leadre2’s problem. I don’t know if leader2 tried installing the Honestech software and hardware on another system or not. I did and found that it was my computer causing me a similar problem to leadre2’s problem and not the VidBox hardware.
I am on a Windows 7, 64 bit machine. I have the Honesttech VidBox 3. This VidBox was working on my Windows 7, 64 bit system but suddenly stopped working. I installed it on an older computer with Windows Vista 64 bit and it worked just fine. Since the VidBox worked on the Vista system I uninstalled the VHS to DVD software and VidBox driver from the Windows 7 system and ran cCleaner on my registry. I then reinstalled version 5.0.29 VHS to DVD software first, rebooted and then reinstalled the version 3.0.6 VidBox driver and rebooted. I then plugged the VidBox hardware in to be sure it was recognized. I then started the VHS to DVD software and made sure it was set to use the VidBox on composite NTSC_M and started the VHS tape playing. The VHS to DVD video screen was unresponsive and completely blank. While I got no error messages the traditional black window didn't even show up in the VHS to DVD software. I did, however, get audio.
The VidBox stopped working on the Win 7 system shortly after trying to configure VidBox 3 to work with NCH Debut video capture software. Initially Debut worked with the VidBox video option and was showing the VCR video on the capture screen but it didn't seem to like the VidBox audio option. When I tried to save the VidBox audio setting in Debut it would hang up and crash the software. After a reboot the VidBox would no longer work with NCH Debut, NCH Golden Videos, NCH Video Pad, or even Honesttech’s VHS to DVD. VidBox used to work with all of these programs. I also tried another video capture device I have and it too works on the Vista system but will no longer work on the Win 7 system. I have no errors in Win 7 device manager and it shows the VidBox is “working properly”. It is as if some setting got switched and is only recognizing the audio and not the video portion of the VidBox.
Thanks for this forum and all you do. It is the only help on the issue I have found anywhere. Honesttech’s support has been responsive but primarily information gathering and very little in the way of solutions to try. Doug’s advice is excellent and looks very logical. I will try his suggestions and report back.
Posted 08 January 2013 - 09:23 PM
Doug’s advice is excellent and looks very logical. I will try his suggestions and report back.
I uninstalled/reinstalled all universal serial bus controllers and it, unfortunately, didn't work. I am really stumped on this one. This is the first time I have ever had a challenge with a hardware device that I couldn't eventually overcome, but I am out of ideas on this one. I will probably have to settle for using the older computer for VHS video capture.
Posted 08 January 2013 - 10:45 PM
Posted 09 January 2013 - 09:00 AM
Hi John (jglefler)
Thanks for your detailed description of problem and course of events that you followed.
And thanks for the follow-up of what did not work.
Unfortunately, I am also out of suggestions.
Your suggestions were what my instincts also told me to do. I was reluctant, however, to do it until I saw your post. That gave me the courage to give it a go. The only problem I encountered was the loss of a bluetooth driver that I am having trouble locating but that's not that big of a deal.
Thanks for the help.
Posted 26 December 2013 - 03:58 PM
I solved this error on a win7 computer by going to the lower right of windows task bar > speaker icon > right click > Recording Devices > USB VIDBOX Audio > Set as Default Device.
I tried reinstalling the driver first but that didn't work.
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