ie not working/no internet connection
Posted 17 November 2011 - 09:13 AM
I am coming over from the Safer-Networking forum at the recommendation of Ken 545 for my connectivity issues. Essentially, one of our computers is no longer connecting to the internet. We hae a net gear wireless card that seems to be getting a signal fine, but it is not interfacing with the computer software. I suspected some virus activity which is why I was in a malware forum but after Ken has run some diagnoses, he thinks it is likely a networking issue.
Blow is a link to the thread to what has been done by Ken 545 so far.
Thanks in advance for your help
Posted 17 November 2011 - 11:04 AM
and welcome to the WTT forums, sorry to hear of the Wi Fi problem with your laptop..... but at least its good news that Ken has had a look at the internal running of your machine and can't see any malware showing.
As I understand it, from taking a quick look at your logs, another machine on your network can operate wirelessly and connect to the Internet satisfactorily..... is that right?
if so it indicates that your modem and router are working Ok and that the fault lies within the unco-operative laptop computer.... so that's where we need to concentrate our efforts.
To assist in troubleshooting I would like you please to:
1 check and double check that your wireless is switched on...on your computer, depending on make and model there may be a hardware switch or software key stroke using a function key...often a LED will illuminate to confirm that the wif fi is switched on.
2 Check in Device Manager that the wireless network adapter is working.... here's how
3 Click on Start
4 Right click My computer
5 Click on Properties
6 Click on Hardware/Device Manager
7 Scroll down to Network adapters
click the + sign next to network adapters and locate the network adapter that has Wireless in its title.
8 Please advise us the exact name of the wireless adapter in your next reply
9 Look carefully at the entry for the wireless network adapter.... is there a yellow marker or a Red marker against its name...(please advise in your reply)
10 right click on it.....is it said to be working OK? please advise and also list any error messages that you see in your next reply.
11 Check to see that no proxy servers have been "slipped into your computer" by subtefuge here's how:
12•Go to Start > Control Panel, and choose Network Connections.
•Right click on your default connection, usually Wireless Connection, and choose Properties.
•Click the Networking tab
•Double-click on the Internet Protocol (TCP/IP) item.
•Write down the settings in case you should need to change them back.
•Select the radio button that says "Obtain DNS servers automatically".
•Click OK twice to get out of the properties screen and restart your computer.
•If not prompted to reboot go ahead and reboot manually.
13 In Internet Explorer.
•Check Internet Options settings.
•Tools > Internet Options > Connections
•Choose "automatically detect settings"
•uncheck/untick/clear both proxy settings boxes
14 InMozilla FireFox (if you have this installed)
•Click on Advanced -> Network -> Setttings…
•the No Proxy option should be selected.
15 Next reboot your computer once again and now go here: (use an Internet enabled computer and download and use a CD to transfer to the uncooperative computer) the WinSock fix
Run the WinSockfix tool.
16 Reboot your computer once again and see how it goes with the Internet, if still no joy then do this:
17Click on Start
Click on run
type in the white box
press Enter key
at the DOS prompt type in:
cmd /c "ipconfig /all > postme.txt & ping bbc.co.uk >> postme.txt & notepad postme.txt & del postme.txt"
Note please use "copy and paste" (Ctrl+c and Ctrl+v) for these commands, as this will automatically make sure you get the spaces correct! and also don't forget the opening and closing inverted commas, they need to be there...
Please copy and paste the output into your reply (Make sure you capture it all) and let us know the following:
The make and model number of your laptop
Posted 17 November 2011 - 11:57 PM
Posted 18 November 2011 - 12:00 AM
Posted 18 November 2011 - 02:33 PM
Posted 18 November 2011 - 11:21 PM
Posted 19 November 2011 - 02:20 AM
(funny, i always thought "router" was synonymous with "modem").
Two different things......
(Although some routers. include now a modem/gateway, and a firewall, and a switch and a wireless access point....)
Right click on the wireless network icon in the bottom right corner of your screen...
click on repair.
Close down your machine,
close down your modem, close down your router.
Wait 2 minutes, restart (in this order) modem router and computer
Try the Internet again ..any joy?
Next, if no joy
then right click on your wireless network connection again, click on "View wireless networks available" and then on the next window "Refresh"
Please report back with what happens in each case..( I need to know the full message you get, in each case so please write it down
Posted 19 November 2011 - 08:38 PM
Posted 20 November 2011 - 02:30 AM
Some more terminology for you!
The wireless network card isn't the same as your router.....the wireless network card is your WPN511...that slots into the side of your computer...
(i don't know how to shut down the router (the netgear card) so i assumed i was to remove it and reinsert in the order you mentioned).
But the good news is we are getting warmer! (I think)
The above indicates that there may be a potential conflict between your Netgear software and the Windows Network configurator.
Windows cannot configure the wireless connection. If you have enabled another program to configure this wireless connection, use that software.
If you want to use windows to configure this wireless connection, click "change advanced settings", click the wireless networks tab, and select the check box labeled "use windows to configure my wireless network settings"
So please follow the suggestion as follows
If you want to use windows to configure this wireless connection, click "change advanced settings", click the wireless networks tab, and select the check box labeled "use windows to configure my wireless network settings
When you have done this perhaps you will be able to see the name of your wireless signal that is being broadcast...
Let us know how it goes
Posted 20 November 2011 - 10:50 AM
Posted 20 November 2011 - 11:24 AM
Posted 20 November 2011 - 05:00 PM
Posted 21 November 2011 - 02:43 AM
Well done, glad you got it fixed....
and voila....it is now connected to the internet. Web pages seem to open fine but not sure if it is dodgy or not.
There's nothing dodgy in allowing Windows to manage your wireless network connection.
There is no need to use the Netgear wireless management software( unless you particularly want to...... there is no significant difference in for example Internet speed when using Windows or Netgear to manage your wireless.
Yes it looks like you have a combined modem/router/gateway/ wireless access point/4 port switch and firewall all in the one box!
My next suggestion......
Advise Ken over at safer networking that your wireless is now all OK (as he may have some further steps for you to take)
Rejoice and enjoy your wireless connection!
Edited by paws, 21 November 2011 - 02:50 AM.
Posted 21 November 2011 - 09:06 AM
Posted 21 November 2011 - 10:06 AM
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