Event Type: Error Event Source: Microsoft Office 11 Event Category: None Event ID: 1000 Date: 5/16/2011 Time: 2:28:37 PM User: N/A Computer: S032 Description: Faulting application excel.exe, version 11.0.8332.0, stamp 4d322eed, faulting module excel.exe, version 11.0.8332.0, stamp 4d322eed, debug? 0, fault address 0x00260db4
After troubleshooting for a month or so I gave up and set up a different computer for this employee to use. After about 10 days the issue reappeared.
The machine is a Dell Precision 380, OS is Windows XP Pro running Office 2003 Professional sp3. The files are located on the network on a Windows 2008 File and Print Server. I have not found a lot of informaton concerning this error for Excel, but have followed some advice I have seen for when this happens with Word. I have repaired office, deleted and reinstalled printer drivers, disabled add-ins, deleted temporary files, and tried deleting the toolbar customization file.
After swapping out the workstation and getting the same error, I started looking at possible permission issues as well as network connectivity. I don't think either of these are the problem since it only happens with Excel documents.
Additional information: The user account had at one time been removed from Active Directory and recreated. I don't know that this has anything to do with the error, the user claims that this issue has been happening for a long time, even before she left and came back to work. The error seems to pop-up indiscriminately, during saves, entering information, and at times when there isn't even a file open, although Excel is open. The Office 2007 Compatibility Pack is installed. Most files were originally created using Office 2003, however some files could have been created using Office 2007 and saved in the 2003 format. We have some users with Office 2007 that access the files, all users have the default set to save files as 2003.
We do not use roaming profiles, but do redirect the user's files to the file and print server.
Any help on this issue would be greatly appreciated.