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File missing or corrupt


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#1 Amsterdam

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Posted 24 February 2011 - 04:44 PM

My son's Dell inspiron 910 won't boot up.When he turns it on he gets the following message,"windows could not start because the following file is missing or corrupt:<Windows root>\system32\ntoskrnl.exe. please re install a copy of the above file" Trouble is the notebook/laptop dosen't have a disc drive. And no matter what key he presses it shuts down.Any ideas? thank you.

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#2 Tomk

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Posted 24 February 2011 - 07:27 PM

This is worth a try:

Reboot the computer but start tapping the F8 key to get to safe mode.

If you can get there... select Safe Mode with Command Prompt

type sfc /scannow and hit enter.

Hopefully it will find a good copy of the file from the cache.

#3 Amsterdam

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Posted 24 February 2011 - 08:28 PM

Thanks Tom but i've tried that.As soon as i press any key the notebook shuts down.

#4 Tomk

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Posted 24 February 2011 - 10:44 PM

What version of windows is it? Do you have another computer with the same version of the operating system? Do you have a USB drive (thumb drive)?

#5 Amsterdam

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Posted 25 February 2011 - 04:16 PM

Thank you for your time. It's Windows xp Home edition. No and no.

#6 Tomk

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Posted 25 February 2011 - 06:07 PM

Bummer... I'm out of ideas. :popcorn:

#7 Amsterdam

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Posted 25 February 2011 - 06:19 PM

Would the simple but expensive way to solve this,is to buy an external disc drive? Or is there a way i can use my driver on my PC?

#8 Tomk

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Posted 25 February 2011 - 06:43 PM

Do you have a windows XP home disk?

If so, the simple... fairly inexpensive($10?), thing to try would be for you to get a thumb drive, install a Linux distro on it and see if we can get your system to boot to Linux. If we can, then we can expand a new ntoskrnl.exe file onto the thumb drive and use it to copy to your hard drive. If this corrupted file is the only problem, that should get you going again.

#9 Amsterdam

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Posted 28 February 2011 - 07:36 PM

Now you have frazzled my brain! :lol: Thanks for trying to help me mate but i think i'll get an external disc drive. :thumbup:




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