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Incomplete uninstall of Dropbox


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2 replies to this topic

#1 decipherfreak

decipherfreak

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Posted 19 July 2009 - 12:19 AM

I can't seem to uninstall some files from my Dropbox install. I uninstalled from Control Panel, and deleted the Dropbox folder in Program Files. There are still some files in C:\Documents and Settings\All Users\Documents which is where the Dropbox used to be. I manually deleted some, but for these I get the error message: Cannot delete (file name): Access is denied. DropboxExt.dll msvcp71.dll msvcr71.dll and yes I'm using an admin account Help!

#2 Abydos

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Posted 19 July 2009 - 04:43 AM

Hi decipherfreak

Might be a matter of stopping the services first.

Start > Run > Type: Services.msc

Find the services related to dropbox, rightclick and choose properties.
Use the dropdown menu to set status as disabled.

Alternatively, they may uninstall in safe-mode.

Second alternative if the above doesn't work out, is to download and
install windows uninstaller utility. Run it, and choose anything related
to Dropbox (only!) Then reboot.
http://support.microsoft.com/kb/290301


Cheers

Abydos

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#3 decipherfreak

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Posted 19 July 2009 - 12:01 PM

When I turned on my computer again, the files seem to have disappeared. I guess a complete shutdown solved it. Thanks for the advice anyways!



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