15 replies to this topic

[lolo]

I have a lenovo R500 thinkpad laptop. I keep getting this error, and I can not find a resolution anywhere. "An internal error occured (object:clsid-not-found(CID_CSS::Interface)) Also the boot is taking 4 mintues on and off. I ran the combifix and malware, disabled spyware. I ran hijack this and here is log EDIT: Please don't post HJT logs here. Log rolled up as an attachment.

Edited by Tomk, 01 June 2009 - 09:31 PM.

[paws]

Hi and welcome to the WTT forums.

Sorry to hear of the problems with your machine.
It is generally considered most unwise to run a powerful malware tool such as ComboFix unless you have been trained in its use...... if you have not been trained in this way then it is recommended that you run no further specialist tools like it until you have received a response from a trusted malware fighter, who will advise you on the correct and safe procedures to follow.

I see you have posted in the HijackThis_Logs_and_Infections_Removal forum, the malware fighters over there are pretty busy at the moment, as the number of folks in trouble, sometimes exceeds the number of trained malware fighters available.

However please be assured that they will get to your post as soon as they can.
If you have not received a response from them within 5 days then please go here:
http://forums.whatth...ays_t83910.html

Once your machine has been declared clear of infection please feel free to post back here in this topic if you are still having issues with your machine and we will do our best to help.
To avoid making the malware fighters job more difficult than it already is, we will refrain from making any further posts in this topic here, or recommending any system changes until your machine has been declared clear.

Regards
paws

[Doug]

Do you utilize Fingerprint Software as a security feature on this machine?
If you do, is it functioning correctly?

You can disable it and use the ordinary Welcome login with alpha numeric password.

Or you can reinstall the software (if your machine has capability to handle it.

http://www-307.ibm.c...ocid=MIGR-58845
http://www-307.ibm.c...ocid=MIGR-66948

Please let us know if the above allows you to make any progress with this problem.

Best Regards

[lolo]

I have a Lenovo R500. I just finished with the malware side and they recommended I come here. Booting on and off takes a long time, I repeatedly get a message "An internal error occured (object:clsid-not-found(CID_CSS::Interface)) in a box labeled Protector Suite. Also when I booted off I got a blue screen fatal error 0000024a. Please help!

[Ztruker]

That looks like an error in the fingerprint reader software/driver. Try downloading and installing it from the Lenovo site.

I found it here: http://www-307.ibm.c...ocid=MIGR-70598

[lolo]

did that no change

[Doug]

Hi lolo,

Let's have a look at the software applications your have installed on that machine.

HJT Misc Uninstall list

Open Hijackthis, In the lower right corner click the Config...
(Configuration) button.
Once in the Configuration panel, click Misc Tools button.
Then click the Open Uninstall Manager... button.
The Add/Remove Programs Manager panel should appear.
In this panel click the Save list button.
Save the uninstall_list.txt file to your desktop
copy and paste the contents back in your next reply.

Below I am making notes of the error/stop codes and software application that we may need to investigate:
I'm making this note for our use as techs researching your problem.

fatal error 0000024a.
Protector Suite version update to QL
ThinkVantage Fingerprint Software
UPEK Protector Suite QL software

[lolo]

Access Help Adobe AIR Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 9.1 AnswerWorks 5.0 English Runtime Apple Mobile Device Support Apple Software Update ArcSoft Print Creations ArcSoft Print Creations - Album Page ArcSoft Print Creations - Funhouse ArcSoft Print Creations - Greeting Card ArcSoft Print Creations - Photo Book ArcSoft Print Creations - Photo Calendar ArcSoft Print Creations - Scrapbook ArcSoft Print Creations - Slimline Card AVG 8.5 BlackBerry Desktop Software 4.7 BlackBerry Desktop Software 4.7 Bonjour Camera Center CCleaner (remove only) CCScore Client Security - Password Manager Conexant HD Audio DirectXInstallService Documents To Go Drag-to-Disc ESSBrwr ESSCDBK ESScore ESSgui ESSini ESSPCD ESSPDock ESSTOOLS essvatgt Fence Designer 5.7.4 fflink Garmin WebUpdater Google Earth Google Toolbar for Internet Explorer Google Toolbar for Internet Explorer Google Update Helper Google Updater Help Center HijackThis 2.0.2 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows XP (KB961118) ImageMixer for HDD Camcorder Integrated Camera Intel PROSet Wireless Intel® Graphics Media Accelerator Driver Intel® Management Engine Interface Intel® Trusted Platform Module InterVideo WinDVD iTunes Java™ 6 Update 14 kgcbaby kgchday kgchlwn kgcinvt kgckids kgcmove kgcvday Kodak EasyShare software Lenovo Fingerprint Software Lenovo Registration Malwarebytes' Anti-Malware Message Center Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Hotfix (KB928366) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 SP1 Microsoft Internationalized Domain Names Mitigation APIs Microsoft Kernel-Mode Driver Framework Feature Pack 1.7 Microsoft National Language Support Downlevel APIs Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Enterprise 2007 Microsoft Office Enterprise 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office Groove MUI (English) 2007 Microsoft Office Groove Setup Metadata MUI (English) 2007 Microsoft Office InfoPath MUI (English) 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Silverlight Microsoft Visual C++ 2005 Redistributable Mobile Broadband Connect MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB954430) MSXML 6 Service Pack 2 (KB954459) netbrdg OfotoXMI On Screen Display Palm Presentation Director Productivity Center Supplement for ThinkPad Quicken 2007 QuickTime Rescue and Recovery RICOH R5C83x/84x Flash Media Controller Driver Ver.3.54.02 Roxio Activation Module Roxio Central Audio Roxio Central Copy Roxio Central Core Roxio Central Data Roxio Central Tools Roxio Creator Business Edition Roxio Express Labeler 3 Roxio Media Manager Safari Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB969679) Security Update for CAPICOM (KB931906) Security Update for CAPICOM (KB931906) Security Update for Microsoft Office Excel 2007 (KB969682) Security Update for Microsoft Office PowerPoint 2007 (KB957789) Security Update for Microsoft Office system 2007 (KB969613) Security Update for Microsoft Office Word 2007 (KB969604) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB938127-v2) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 8 (KB969897) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB970238) SFR SHASTA skin0001 SKINXSDK Skype™ 4.0 Sonic CinePlayer Decoder Pack Sonic Icons for Lenovo staticcr System Update ThinkPad EasyEject Utility ThinkPad FullScreen Magnifier ThinkPad Modem Adapter ThinkPad PC Card Power Policy ThinkPad Power Management Driver ThinkPad Power Manager ThinkPad UltraNav Driver ThinkPad UltraNav Utility ThinkVantage Active Protection System ThinkVantage Fingerprint Software 5.8 ThinkVantage Productivity Center ThinkVantage Technologies Welcome Message tooltips TurboTax 2008 TurboTax 2008 WinPerFedFormset TurboTax 2008 WinPerProgramHelp TurboTax 2008 WinPerReleaseEngine TurboTax 2008 WinPerTaxSupport TurboTax 2008 WinPerUserEducation TurboTax 2008 wrapper Update for 2007 Microsoft Office System (KB967642) Update for Outlook 2007 Junk Email Filter (kb970012) Update for Windows Internet Explorer 8 (KB971180) Verizon Wireless BroadbandAccess Self Activation VPRINTOL Wallpapers Windows Driver Package - AuthenTec Inc. (ATSwpWDF) Biometric (10/02/2008 8.1.2.37) Windows Internet Explorer 8 Windows Live OneCare safety scanner Windows Live Toolbar Windows Live Toolbar Windows Media Connect Windows Media Format Runtime Windows XP Service Pack 3 WIRELESS XP Themes

[lolo]

anybody out there?

[Doug]

Hi lolo

Of your installed software these two would be the likely culprits.
ThinkVantage Active Protection System
ThinkVantage Fingerprint Software 5.8

Let's see if they are actually loading at startup and if the underlying services are running.

Please consider running this simple utility that will help you get control of programs and processes that you wish to have running active, or not.

CodeStuff-Starters
http://www.snapfiles...et/Starter.html

Download and install, agreeing to the licensing terms and allow to install with all of the default settings as preselected in the installation wizard.

When you finally allow CodeStuff-Starters to run
It will preselect StartUps Tab -

• Click on File
• Select - save as .HTML (name the report file - Startups June18.html)

Next:

repeat the same above sequence, this time from Services(tab)

(Change the tab selection to Services)
• Click on File
• Select - save as .html (name the report file - Services June18.html


________________

In your next reply, post the files as an attached file (use browse and upload buttons -- at the bottom-right corner of your topic posting window where you are typing your next reply)

Please do not make any changes with Code-Stuff Starters, until after you post the requested information above and receive recommendations from a helper here.

[lolo]

I have attached the two files.

Attached Files

•  startupstab.html   3.29KB   24 downloads
•  services.html   92.1KB   34 downloads

[lolo]

Here is the error message I get when logging on C:\DOCUME~\Laura\Locals~\Temp\WER57e.dir00\winlogon.exe.mdmp C:\DOCUME~\Laura\Locals~\Temp\WER57e.dir00\appcompat.txt

[paws]

Have a look at post 3 here:
http://www.hometheat...ng-me-nuts.html
see if this does the trick
Regards
paws

[lolo]

I have not heard back from anyone. Still same issues

[paws]

Hi, Have a look at my previous post Regards paws