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Cd works but not DVD


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7 replies to this topic

#1 downtownchrisbrown

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Posted 02 April 2009 - 10:03 PM

My DVD player stopped working recently, but the CD player (same drive) still works. Any ideas as to what might be going on here? Thanks, Chris Brown

#2 DanielD

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Posted 02 April 2009 - 10:09 PM

What program do you use to play DVDs? What happens when you put a DVD into the computer? Does the DVD show up under My Computer but the Play option doesn't work? Or does the computer say that the drive is empty even though you put the DVD in it?

Edited by Vectris, 02 April 2009 - 10:10 PM.


#3 downtownchrisbrown

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Posted 02 April 2009 - 10:22 PM

The computer says that there is no disc in the computer when there is a dvd in it. It doesn't matter which program i try

#4 jephree

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Posted 02 April 2009 - 10:38 PM

My DVD player stopped working recently, but the CD player (same drive) still works. Any ideas as to what might be going on here?

Thanks,

Chris Brown

They are different reading devices so it is quite possible for one to fail without the other being affected.

Just for a try you might uninstall the drive and then re-start the computer.

This will force a re-detection and re-install of the drivers.

To do so right click My Computer then click Manage then Device Manager.

Then click the + next to DVD/CD-ROM drives.

Right click your drive and choose Uninstall.

Re-start your computer.

#5 downtownchrisbrown

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Posted 02 April 2009 - 11:02 PM

I tried that and it didn't work, but thanks.

#6 jephree

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Posted 02 April 2009 - 11:08 PM

As mentioned there are two different heads in a combo drive so it is quite possible the DVD head malfunctioned without any affect on the CD head.

You might also try this for the sake of "why not":

http://support.micro...kb/314060/en-us

You could also try a drive cleaner:

http://www.google.co...s...ner&spell=1



...

Edited by jephree, 02 April 2009 - 11:08 PM.


#7 downtownchrisbrown

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Posted 03 April 2009 - 05:07 PM

Thanks everyone, I guess I need to get a new player. Great forum, quick and good help.

#8 jephree

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Posted 04 April 2009 - 12:12 AM

Thanks for the update. Let us know how it goes, and or, if we can help further in the future.



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