IE/Firefox does not load some web pages
Posted 01 March 2009 - 09:59 AM
Posted 01 March 2009 - 02:02 PM
First, try booting to Safe Mode with Networking then see if you can connect to these sites. You get to Safe Mode with Networking by pressing F8 (or F5) during boot when you see the computer manufacturers logo. Press it once a second until you get the Windows Advanced Option Menu, then select Safe Mode with Networking.
If you can then something is starting at boot time that is causing the problem.
Use msconfig to determine what is causing the problem.
These are good tutorials on using msconfig in XP or Vista:
How to use msconfig in Windows XP
How to use msconfig in Windows Vista
First, open Control Panel and click on Windows Firewall. If it's Off, turn it on because you will be disabling any other Firewall and Anti-virus in the following steps.
Click on Start then Run, type msconfig and press Enter.
Click on the Startup tab then the Disable All button.
Reboot and see how your browser works now.
If okay then use msconfig to enable several items at a time till you find the culprit.
If no different, start msconfig and click on the Services tab.
Check the Hide All Microsoft Services box then click the Disable All button.
Reboot and see if how your browser works now.
If yes then use msconfig to enable services till you find the culprit.
Once you've found the culprit, uninstall it or find out how to eliminate it from your system. Simply disabling it in msconfig is a temporary fix at best. Enable everything else you disabled.
Disable Windows Firewall if you enabled it at the start of this process.
Post back with your results please.
Posted 01 March 2009 - 03:17 PM
Posted 01 March 2009 - 09:04 PM
Also, please take a look at your hosts file, see if any of those sites are in there:
Click on Start then Run, type notepad %windir%\system32\drivers\etc\hosts and press Enter
That will open it in notepad.
Posted 04 March 2009 - 02:25 PM
Posted 04 March 2009 - 08:36 PM
Posted 04 March 2009 - 09:19 PM
If it does, then you know that some one of your add-ons is the culprit.
To open FireFox in Safe Mode:
There probably more, but I'm running out the door at the moment.
Posted 04 March 2009 - 09:20 PM
Posted 04 March 2009 - 09:27 PM
I had the same problem with one site on the net a few months ago and had to enable a Proxy
I found mine by clicking 'settings' after I enabled proxy server. I had no more problems after I did the above.
- Control Panel
- Internet Options
- LAN Settings
- Enable a proxy server
Edited by Ztruker, 04 March 2009 - 09:28 PM.
Posted 05 March 2009 - 04:30 PM
Secondly, if you are unable to access the web site, please go to the command prompt (click start -> run -> type 'cmd' and press ENTER (on XP) Or, start -> programs -> accessories -> command prompt (on Vista)). At the command prompt type ping www.msn.com and press ENTER. See what the results are. One of three things will occur when you type this ping command. It will either say "Ping request could not find host...", or you will get a series of 5 "request timed out" responsed, or you will get a series of 5 "reply" responses with a round trip time in milliseconds. I need to know which result you get.
EDIT: all the websites you listed block ping requests, so you will only get one of two responses from PING. It will say "could not find host." or it will give you 5 request timed out responses. Let me know.
Now, at the command prompt, type 'telnet www.microsoft.com 80' and press ENTER. (Use XP to do this, I think Vista axed the telnet command). you will get a blank flashing cursor. Type 'get' and press ENTER twice. You should get a response about a bad request and your connection should get terminated. What are you results?
EDIT again: You will only get 4 responses not 5 with the PING command. As often as I use this command you'd think I'd remember that.
Edited by appleoddity, 05 March 2009 - 04:49 PM.
Posted 08 March 2009 - 11:45 AM
Posted 08 March 2009 - 01:45 PM
The ping command returns "Request timed out" while the telnet, as you suggested, returns a bad response as follows:
HTTP/1.1 400 Bad Request
Content-Type: text/html; charset=us-ascii
Date: Sun, 08 Mar 2009 17:26:57 GMT
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR...l4/strict.dtd">
<META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>
<BODY><h2>Bad Request - Invalid Verb</h2>
<hr><p>HTTP Error 400. The request verb is invalid.</p>
Connection to host lost.
This signifies that your computer does connect to the website successfully.
Nothing fundamental is blocking your connection.
When I try to connect to the websites, the browser displays a "Waiting for www.msn.com..." and the page is blank. Same with www.microsoft.com. And the browser just stays there. I had tried to reinstall IE based of some steps listed in some forums. Now IE tries to go to "http://go.microsoft..../?LinkId=74005" and gets stuck trying to connect to the site. Status bar at the bottom says "Connecting to 220.127.116.11...". I also realised that the Vista is able to get the updates but I was not able to activate my windows. I had to use the automated phone support to register and activate my vista.
I checked my restricted sites and msn/microsoft are not part of the list.
The IP address you listed is a microsoft website. So that appears that DNS is functioning properly and there are no hosts file problems.
Please try the telnet command again using: telnet 18.104.22.168 80 type 'get' and press ENTER twice. You should get a similar connection response as previously. This will ensure that you are able to connect to the website that internet explorer is trying to connect to.
The tests you have run show that the connection is working properly. Although it is odd that the problem persists on two machines, one that was recently reformatted, it is likely that one of the programs you listed or another one is the culprit. This program is causing the same problem on both machines. What firewall software, if any, do you have installed?
It was suggested earlier that you try Firefox in safe mode. You didn't respond if that was successful or not. I have a similar suggestiong for IE. Click start -> run -> type iexplore -extoff and press ENTER. NOTE: You will have to be running Internet Explorer 7 or newer for this command to work as it is supposed to. Also, please, if you followed instructions to modify the proxy server settings please go back into control panel -> internet options -> connections -> LAN Settings and uncheck everything in that window before continuing. Once you have all proxy options turned off and you have run Internet Explorer with the -extoff command, try going to www.microsoft.com and see if you are able to access the website.
Edited by appleoddity, 08 March 2009 - 01:50 PM.
Posted 09 March 2009 - 04:31 PM
Posted 10 March 2009 - 03:51 AM
Posted 11 March 2009 - 08:39 AM
Do you use your wireless router or hard wire with the work pc?
I also have a windows XP machine from my office. From my home network, I am able to connect to all these sites using my office machine without any problems.
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