Hello,

My XP desktop has been suffering from Malware issues which have been valiantly resolved by Bob4 in my topic "Start up programes show Bad Image warning" in the Hijack this Forum.

Thought the most of the symptoms have been cleared, I still don't have Internet access.

I am connecting to a wireless router with a USB adapter. When first booted up the icons show that the adaptor sees and connects well to the router but doesn't actually give me a connection to the internet. Neither does it let me access the router via it's IP address. When I try to repair the connection, I get the error "The following action cannot be connected: Connecting to the network"

• The USB adaptor works ok with my laptop
• A wireless PCI card has the same problem in my desktop
• A wired connection doesn't work either!
• I get an error 2 when I try to ping the router

reinstalling the network adaptor drivers doesn't help!

I've been struggling with this PC for nearly 2 months now, and I feel like my right arm has been cut off!

I would really appreciate some help.

Many thanks.

if you right-click on the wireless connection, and choose -status-, (not repair,) and the click the support tab.

look at the IP address.

It May say the below.

169.254.x.x (a number between 0-255 where the x are.)
and there is NO Gateway listed.


you likely can't access the wireless router from there because you are not getting a Lease from the DHCP server and it is assigning you an IP address as listed above.

did they have you run a Winsock fix or LSPfix ?

Tallon41

Hi Tallon41,

Thanks for the feedback.

Looking at the Status, it doesn't show any details. The IP Address, Subnet Mask etc. are blank.

We did run Winsockfix but not LSPfix. I've just tried it again, but there is no change!

Hoofer

none eh? Do you have a pc that you can copy the IP info that is working on the internet ?
goto that PC and:
start --- run---type "cmd" press [enter]

maximize the black dos window.

type "ipconfig /all"

record the :
IP address [e.g. 192.168.1.100 yours may vary, but usually the first 2 sections are the same if not the last 2.]
subnet mask [usually 255.255.255.0]
default gateway [your router's IP address]

then click -start-, -control panel-, double-click -network connections-.

right-click on the wireless network connection, choose -properties-
when the "wireless connection properties" window opens scroll down to the Internet Protocol (TCP/IP), click once and then the -properties- button
When the "Internet Protocol (TCP/IP) properties" window opens, click the "use the following IP address"
then put in the same first 3 sections of the IP address you wrote down, change the 4th to a different number say 150 [x.x.x.150 'x' being whatever you wrote-down previously.
then the 255.255.255.0 subnet mask. It should fill-in for you.
then the IP address for your router, the default gateway.

In the next section, use the same Router IP address for the Primary DNS server.

click [OK], then [close] it will take 10seconds or so, when it disappears, then the settings have been applied.

Try that and see what happens.

Tallon41

This post has been edited by Tallon41: Sep 4 2008, 04:04 PM

Look in Event Viewer and see if any errors are being logged (they will be in RED)

Click Start then Run, type eventvwr.msc and press Enter or click OK

Look in all three categories listed on the left. Double click on any error to look at the details. Use the arrows to move up and down in the events listed. Post the data here. If it's more than a couple, copy the data to notepad and save as a .txt file, then use the Browse and Upload buttons below the message input are to upload the txt file here, then click on the Manage Current Attachments box to paste a link to the upload file so we can look at it.

To copy data to notepad, you first have to copy it to the clipboard. You do this by clicking on the icon of two pages under the up and down arrows on the right side of the window. Then you paste the info into notepad.

Yes, but this didn't work. Sorry!

Hi Rich,

There seemed to be a lot of errors in there (20-30), so I just logged a few of each kind! I can up load them all if you need them.

Thanks

Simon

I'm not sure where to start with that. It looks like you have a host of problems, all network related. Required services are not starting, drivers are missing or corrupted. I did some searching but can't identify which comes first (chicken and egg thing).

At this point I'm going to recommend that you backup all your important data, just in case, then do a Repair Install. This will leave your data and most installed software alone but you will need to reinstall Windows Updates, firewall, Anti-virus and perhaps a few others.

This requires that you have a XP CD or a manufacturers recovery disc or hidden partition. If it's not a XP CD, please post the make and model of your computer here so I can check to see if their recovery software supports doing a non destructive restore (aka Repair install). If you have a users guide that came with your computer it should tell you how to use it and what it can and cannot do.

Anyone else have any suggestions for Hoofer?

CHKDSK /R from a command line

Start---Run, then type CHKDSK /R press[enter]

OR

open "my computer", right-click the c: drive, choose -properties-.
when the "Local Disk C: properties" window opens, click the -tools- tab.
Click the -check now- button, when the "check disk Local Disk c: " window opens, check BOTH boxes and, then start.

It will complain and ask if you want to do it on next start, say yes.

I've also seen systems that were so infected the registries needed to be defragged and compacted
and Free Windows Registry Repair - to delete missing file references ect.
I use AusLogics Registry Defrag is good. - to compact it

This post has been edited by Tallon41: Sep 12 2008, 04:55 PM

Have you looked in to Internet options to make sure that the obtain settings automatically is checked?
This is under the LAN button in connections (in Internet options)

Hi Hoofer,

Lots of good suggestion have been given. I had a few questions that I think will help everyone that's interested in helping answer and diagnose the problem(s) better.

Of course a system restore, format re-install will fix it. But this could be a very good learning experenice (for me any way) to fix rather than wipe out and start over. (I use reformat as an absolute last resort)

From what I gather from your 1st message you do have two computers, a desktop and a laptop. The desktop was or is trying to use the USB wireless adaptor, (which works with the laptop). You also have a wireless PCI card you can use for the desktop, and I think you also have a eithernet connection.
Those details are important I believe. Could be any number of things because of so many drivers etc, what needs to be fixed uninstalled etc.

• The USB adaptor works ok with my laptop
  With the router that all others can't connect too?
  
• A wireless PCI card has the same problem in my desktop
  Is it in the desktop all the time or did you just put it in and remove it?
  
• A wired connection doesn't work either!
  From both the laptop and the Desktop?
  
• I get an error 2 when I try to ping the router
  too lazy to look up the error code right now LoL sorry.

Some basic steps I always take with my home network is to "power cycle" everything down and then back up one piece at a time.
Also try working with just the laptop (I recommend) and then move on to the desktop.
Using the laptop which I hope is able to connect and check the configuration of the router, Btw make and model of the router would also help, and maybe make and model of ALL network cards and driver versions (we can wait some for that I think)

Tonka


This post has been edited by tonka001: Sep 19 2008, 07:53 AM

Hi,

My Desktop is a HP Pavillion 404.uk which has a recovery partition at drive "D" . There is also application recovery software, and a recovery CD creator. I don't have any manuals that help further with this.

This post has been edited by Hoofer: Sep 19 2008, 11:59 PM

No changes here. Thanks for the suggestions

Hi Tonka,

Thanks for the interest in my plight. Here are my answers:

From what I gather from your 1st message you do have two computers, a desktop and a laptop. The desktop was or is trying to use the USB wireless adaptor, (which works with the laptop). You also have a wireless PCI card you can use for the desktop, and I think you also have a eithernet connection.

This is correct.
The laptop also has a a PCI wireless card, but also works OK with the USB adaptor I have on the Desktop.
The Desk top has a PCI card but I have used the USB adaptor, as I get a faster connection. The PCI card is normally disabled.
Both have ethernet ports. But only the laptop has internet connection (any configuration).

[*]The USB adaptor works ok with my laptop
With the router that all others can't connect too?

Both machines are connecting to the same router

[*]A wireless PCI card has the same problem in my desktop
Is it in the desktop all the time or did you just put it in and remove it?

This has been installed for a couple of years, but disconnected. (I have tried reinstalling the drivers for both devices).

[*]A wired connection doesn't work either!
From both the laptop and the Desktop?

On the Desk top a wired LAN connection to the router can't see it! Laptop connects perfectly well - No issues here.

The router is: ZyXEL Prestige P-660H/HW and the USB adaptor is aZyXEL G202.

Hoofer

ok then it's probably not a file corruption then.

open "system information"

Start-->All programs--->Accessories---->System Tools--->System Information

takes a min to open and populate the summary page. (maximize window.)

click -components-, then -network-, then -protocol-

look at the first two sections, they SHOULD look like this:

Name MSAFD Tcpip [TCP/IP]
Connectionless Service No
Guarantees Delivery Yes
Guarantees Sequencing Yes
Maximum Address Size 16 bytes
Maximum Message Size 0 bytes
Message Oriented No
Minimum Address Size 16 bytes
Pseudo Stream Oriented No
Supports Broadcasting No
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data Yes
Supports Graceful Closing Yes
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD Tcpip [UDP/IP]
Connectionless Service Yes
Guarantees Delivery No
Guarantees Sequencing No
Maximum Address Size 16 bytes
Maximum Message Size 63.93 KB (65,467 bytes)
Message Oriented Yes
Minimum Address Size 16 bytes
Pseudo Stream Oriented No
Supports Broadcasting Yes
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting Yes

if not, then highlight and copy here.

also click on -adapter- in the "network" section and copy-paste everything here.