Answers to your tech questions
Computer forums for help with removing malicious software (malware) and improving computer security

Welcome Guest to What the Tech! ( Log In | Register ) We specialize in the removal of malicious software (malware), but here you'll find free help and support for all your tech questions. We invite you to ask questions, share experiences, and learn. Explore our message boards, or register now to post messages of your own. Please Start Here. Register today (registration removes advertising)

 
Reply to this topicStart new topic
> USB Port doesn't recognise portable drives
Korpse
post Aug 19 2008, 01:44 AM
Post #1


New Member
*

Group: New Member
Posts: 3
Joined: 5-April 08
Member No.: 78,145
Operating System: Windows XP



I have a dual-boot XP and Vista system - the Vista side is fine, and the XP side was fine up until a couple of weeks ago, when the USB ports started acting up.

When I insert a USB device (flash drive, digital camera, MP3 player), the computer makes the "ba-doink" sound to say something's been plugged in, but autorun doesn't happen, and the device only appears in Explorer as "Removable drive", not the for instance "USB_DISK" which is what my USB pen drive is called.

If I click on the "Removable Drive" in Explorer, a message pops up saying "The disk in drive <whatever> is not formatted. Do you want to format it now?"

If I click on the "Safely remove hardware" icon, the flash drive shows up correctly as a "USB Mass Storage Device - Silicon Power USB Device" and can be stopped and removed from there.

If I boot into Vista, I don't have any problems at all - the music players, digital camera and flash drives are all detected correctly, and everything works as it should. I've checked Device Manager, and everything looks fine there - no exclamation marks, and no obvious problems. Nothing shows up in Event Viewer either.

Edit: There is a USB port in the card reader and two more USB ports on the front of the computer - they all exhibit this behaviour in XP, and not in Vista

Any clues/assistance/help would be gratefully received. Thanks in anticipation.

This post has been edited by Korpse: Aug 19 2008, 02:00 AM
Go to the top of the page
 
+Quote Post
paws
post Aug 19 2008, 02:28 AM
Post #2


SuperMember
Group Icon

Group: Tech Team
Posts: 1,857
Joined: 11-November 04
From: Lat' 51N, Long' not much East or West, (UK)
Member No.: 18,221
Operating System: Win XP (Pro & Home) Win 2000, Linux



Hi and welcome to the WTT forums.
welcome.gif
Sorry to hear of the problems with your machine.
A good first starting point is to use a System Restore Point made just before the problem started.
Then see how you go.
Start>All Programs>Accessories>System Tools>System Restore and follow on screen directions.
Regards
paws
Go to the top of the page
 
+Quote Post
PaPa-Smurf
post Aug 20 2008, 01:08 AM
Post #3


New Member
*

Group: Authentic Member
Posts: 15
Joined: 4-July 08
From: South Africa
Member No.: 80,038
Operating System: Windows 2000,2003,sbs,xp,vista
Linux fedora, ubuntu



Could be a registry entry that has become corrupt
Google it and check the values versus yours.
Go to the top of the page
 
+Quote Post
Korpse
post Aug 20 2008, 02:18 AM
Post #4


New Member
*

Group: New Member
Posts: 3
Joined: 5-April 08
Member No.: 78,145
Operating System: Windows XP



Thanks for the replies - unfortunately, System Restore isn't an option because it's been behaving like this for afew weeks, and I really don't want to System Restore back that far.

PaPa-Smurf, what registry keys would I be looking for? Ones for USB drives in general, or more specific ones?
Go to the top of the page
 
+Quote Post
paws
post Aug 20 2008, 02:34 AM
Post #5


SuperMember
Group Icon

Group: Tech Team
Posts: 1,857
Joined: 11-November 04
From: Lat' 51N, Long' not much East or West, (UK)
Member No.: 18,221
Operating System: Win XP (Pro & Home) Win 2000, Linux



Hi
QUOTE
unfortunately, System Restore isn't an option because it's been behaving like this for afew weeks, and I really don't want to System Restore back that far


This is obviously a matter of personal choice but don't forget that System Restore was designed not to interfere with your data.......

Regards
paws
Go to the top of the page
 
+Quote Post
PaPa-Smurf
post Aug 20 2008, 06:07 AM
Post #6


New Member
*

Group: Authentic Member
Posts: 15
Joined: 4-July 08
From: South Africa
Member No.: 80,038
Operating System: Windows 2000,2003,sbs,xp,vista
Linux fedora, ubuntu



QUOTE (Korpse @ Aug 20 2008, 10:18 AM) *
Thanks for the replies - unfortunately, System Restore isn't an option because it's been behaving like this for afew weeks, and I really don't want to System Restore back that far.

PaPa-Smurf, what registry keys would I be looking for? Ones for USB drives in general, or more specific ones?


Hey i did a bit of checking
Check these out they might not help but it should give you a better idea of what to look for
hope this helps sorry i'm a bit busy atm.
but see what you can find

http://support.microsoft.com/default.aspx?...kb;en-us;817900
http://ntcompatible.com/Desperately_need_h...zed_t32356.html
Go to the top of the page
 
+Quote Post
knuckledown
post Aug 27 2008, 03:59 PM
Post #7


New Member
*

Group: New Member
Posts: 3
Joined: 27-August 08
Member No.: 81,247
Operating System: Windows Vista



Korpse - are you still having this issue?

I am having the exact same issue except I am having it on Vista. (my machine is not a dual boot env like yours)

It suddenly started happening last week. I first noticed it with my iPod, and initially debugged it as an iTunes/iPod issue but have since hit the same problem with my SanDisk drive and a second iPod I tested.

All 3 devices work fine on my work PC (brought them into test)

I have not yet tested the registry change mentioned in the above links.

I have tried plugging the devices into all 6 ports with the same issue.

I have also tried reinstalling various USB drivers with no luck.
Go to the top of the page
 
+Quote Post
twins
post Aug 27 2008, 09:01 PM
Post #8


Authentic Member
**

Group: Authentic Member
Posts: 23
Joined: 17-August 08
From: Brunei
Member No.: 81,038
Operating System: Windows XP



I'm also having the same problem with my pendrives particularly the 1 GB and 2 GB, the 512 MB works just fine with my pc. It just shows that they are removable drives but doesn't show the name of the pendrive and when I try to access them, the contents is empty though there is something in it. The 1 GB and 2 GB pendrives works just fine on other desktops except mine.
Go to the top of the page
 
+Quote Post
knuckledown
post Aug 27 2008, 09:13 PM
Post #9


New Member
*

Group: New Member
Posts: 3
Joined: 27-August 08
Member No.: 81,247
Operating System: Windows Vista



Whats interesting is that I brought a Western Digital external HDD home from work to backup my system (considering a restore) and that worked fine. So its not all drives connected to the USB ports - but 3 different ipods and a SanDisk all of which work on other PCs and worked on mine until last week. Will keep digging.
Go to the top of the page
 
+Quote Post
Korpse
post Aug 28 2008, 04:53 AM
Post #10


New Member
*

Group: New Member
Posts: 3
Joined: 5-April 08
Member No.: 78,145
Operating System: Windows XP



Strangely enough, no I'm not having this problem any more. A couple of days ago it just fixed itself, don't ask me how or why. But now I can stick a USB flash drive into any USB port on the front of the computer and it's all OK again. I hadn't actually got around to trying any of the fixes linked here, but was going to try the registry one first (seemed like the least intrusive thing to do).
Go to the top of the page
 
+Quote Post
knuckledown
post Aug 28 2008, 07:30 AM
Post #11


New Member
*

Group: New Member
Posts: 3
Joined: 27-August 08
Member No.: 81,247
Operating System: Windows Vista



After a few nights battling with it I folded last night and did a Factory restore of my Dell laptop. Thankfully the problem was resolved as I was becoming a little worried it was a motherboard problem.

My gut instinct here is that it might have been caused by installing a HP wireless 3/1 printer last week. I will be reinstalling that soon and, if the problem reoccurs, I will update the thread.

Oh, and I tried the registry entry change before restoring but it did not solve my issue.
Go to the top of the page
 
+Quote Post
Tallon41
post Aug 28 2008, 09:59 AM
Post #12


Authentic Member
**

Group: Authentic Member
Posts: 232
Joined: 28-August 08
From: So. Calif.
Member No.: 81,253
Operating System: 98SE, ME, 2000, XP, XP-64, VISTA, Server 2000, 2003, SBS 2003.



QUOTE (knuckledown @ Aug 28 2008, 06:30 AM) *
After a few nights battling with it I folded last night and did a Factory restore of my Dell laptop. Thankfully the problem was resolved as I was becoming a little worried it was a motherboard problem.


not if the device "starts", this is a registry problem, and is usually caused by people disconnecting their devices WHILE windows is shutting-down.

Either unplugg it before initiating shut-down, or let it finish before removing it.

Tallon41


Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 


RSS Time is now: 1st December 2008 - 06:21 PM
Advertisements do not imply our endorsement of that product or service. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk.
Member site: Alliance of Security Analysis Professionals | UNITE Against Malware
© Geeks to Go, Inc. | All Rights Reserved | Privacy Policy