Hello,

the problem started some days ago. I have not done any updates or installed any programs lately. This problem started out of the blue.
When I start the computer everything seems fine, but as soon as I press the start button explorer hangs. But sometimes i can start IE, but when I then click the start button they both hang!! I can stil use firefox, but as soon as I then touch the start button with the mouse courser, explorer hangs.

Here is the information from vista:

Produkt
Windows Explorer

Problem
Sluttet å svare, og ble lukket

Dato
11.08.2008 11:38

Status
Rapport sendt

Beskrivelse
Det oppstod et problem som førte til at dette programmet sluttet å kommunisere med Windows.

Problemsignatur
Problemhendelsesnavn: AppHangB1
Programnavn: Explorer.EXE
Programversjon: 6.0.6001.18000
Tidsstempel for program: 47918e5d
Hengesignatur: 9117
Hengetype: 1
OS-versjon: 6.0.6001.2.1.0.768.3
ID for nasjonal innstilling: 1044
Tilleggshengesignatur 1: f7eeed9a7b6efec322de0c39516c7145
Tilleggshengesignatur 2: bbb6
Tilleggshengesignatur 3: 1cbede938adea58f996a91f99323cd7a
Tilleggshengesignatur 4: 9117
Tilleggshengesignatur 5: f7eeed9a7b6efec322de0c39516c7145
Tilleggshengesignatur 6: bbb6
Tilleggshengesignatur 7: 1cbede938adea58f996a91f99323cd7a

Ekstra informasjon om problemet
Minneområde-ID: 167802387


Any idea?

-Acer aspire 5610Z laptop, 2GB ram, T2080 @ dual 1.73GHZ
-Windows vista home premium


Thank you for any help!

It sounds like your computer's language is set on something other than English. Are you aware of that? Since I doubt many people who can help you speak that language, can you please go to Control Panel > Regional Language Options and change it to English (United States), then give us that information again, thank you.

Also, your saying every time you try to click the Start button to bring up the Start Menu, your computer freezes?

Not every single time. But almost. I can use firefox for surfing, but its very annoying. I can translate the error message, if anyone wants to help me.

Thanks.

Yes if you could translate the message that would help most people determine what the problem is (including me), go ahead and post the same error again but in English.

Product
Windows explorer

Problem
Stopped responding and was closed

Date
11.08.2008 11:38

Status
Raport sent

Description
A problem occoured who made windows stop communicating with the program

Problemsignature
Problemaccouringname: AppHangB1
Programname: Explorer.exe
Programversion: 6.0.6001.18000
Timestamp for the program: 47918e5d
Occouringsignature: 9117
Hangtype: 1
Os-version: 6.0.6001.2.1.0.768.3
ID for national settings: 1044
Extrainformationsignature 1: f7eeed9a7b6efec322de0c39516c7145
Extrainformationsignature 2: bbb6
Extrainformationsignature 3: 1cbede938adea58f996a91f99323cd7a
Extrainformationsignature 4: 9117
Extrainformationsignature 5: f7eeed9a7b6efec322de0c39516c7145
Extrainformationsignature 6: bbb6
Extrainformationsignature 7: 1cbede938adea58f996a91f99323cd7a

Extra information about the problem
Memoryarea-ID: 167802387


Any questions, just ask. Thanks.

This post has been edited by slasherkill: Aug 12 2008, 02:45 AM

Does this error occur only when your using Internet Explorer or does it happen even when our just going through files and folders. Also the same problem occurs when you use FireFox correct?

If you could tell me how much RAM and how much disc space you have left that would help.

This post has been edited by Vectris: Aug 12 2008, 07:53 AM

It occurs also when I'm using firefox. Like now it has been working for like 4 hours aprox. But I have not touched the start button in that time. So I bet if I press the start button now, it wil freeze.

I have 2GB ram and 10 GB free disk space.

Does it occur any time outside of IE or FF? Such as if your writing a Word Document and then you click the start button, does it work then? Also, if it works outside of your Internet programs, check your add-ons. If you have a lot of them try to remove an unnecessary ones and see if it decreases the amount of times the Start button freezes when you click it.

only when clicking the start button or when using IE. i will try to take a look at all the addons for IE. thanks.

Slasherkill,

Clear all of your Temporary Internet Files and Temporary Files in FireFox
Clear your JAVA Cache
Clear your DNS Server

The above may not "fix" your problem if it has invaded into your IE Application or system, but "will" remove the most likely sources of such problems.

Best Regards,
Doug

thank you! I have now done the above. Will see if it helps.

It seems as if the problem is gone. If it was the new updates from microsoft or the things we discussed above I don't know. But this thread can be closed.

Thank you for your help!

Slasherkill,

We're glad you got is sorted out.
If you eventually discover what caused the problem, please post back with that information to help other readers.

Best Regards