[Resolved] Mysterious Program shutdowns and crashes

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What the Tech > Spyware / Malware / Virus Removal > HijackThis™ Logs and Infections Removal

[Resolved] Mysterious Program shutdowns and crashes

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Milena View Member Profile	Jun 15 2008, 01:10 AM Post #1
Authentic Member Group: Authentic Member Posts: 23 Joined: 15-June 08 Member No.: 79,657 Operating System: Windows XP Home Edition	Hello, i have been experiencing a multitude of program crashes on a daily basis also Explorer mysteriously shuts down as well as my instant messenger. Here is the log file. Thank you for any assistance you can grant me. Logfile of HijackThis v1.99.1 Scan saved at 2:09:47 AM, on 6/15/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe C:\WINDOWS\system32\RUNDLL32.EXE C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINDOWS\system32\nvsvc32.exe C:\WINDOWS\system32\slserv.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\Program Files\Windows Live\Messenger\usnsvc.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe" O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O17 - HKLM\System\CCS\Services\Tcpip\..\{9A18E55C-EF6F-4EDE-AC71-F9AA20E3644C}: Domain = domain.invalid O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing) O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing) O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe Also my comp recently began to Blue screen of death on me. Heres the specifics on that. IRQL_NOT_LESS_OR_EQUAL Technical information... STOP: 0x0000000A (0x0000000C, 0x000000FF, 0x00000000, 0x804D93BE) BAD_POOL_CALLER with an additional exception in code. Beginning dump of physical memory... Physical memory dump complete. This post has been edited by Milena: Jun 15 2008, 07:41 PM

Rorschach112 View Member Profile	Jun 26 2008, 09:16 AM Post #2
SuperMember Group: Visiting Teacher Posts: 2,196 Joined: 29-September 07 Member No.: 73,164 Operating System: Windows XP	Hello Please download Deckard's System Scanner (DSS) and save it to your Desktop. Close all other windows before proceeding. Double-click on dss.exe and follow the prompts. If your anti-virus or firewall complains, please allow this script to run as it is not malicious. When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply. Please do an online scan with Kaspersky WebScanner Click on Kaspersky Online Scanner and click Accept You will be prompted to install an ActiveX component from Kaspersky, Click Yes. The program will launch and then begin downloading the latest definition files: Once the files have been downloaded click on NEXT Now click on Scan Settings In the scan settings make that the following are selected: Scan using the following Anti-Virus database: Extended (if available otherwise Standard) Scan Options: Scan Archives Scan Mail Bases Click OK Now under select a target to scan: Select My Computer This will program will start and scan your system. The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected. Now click on the Save as Text button: Save the file to your desktop. Copy and paste that information in your next post.

Milena View Member Profile	Jun 27 2008, 12:50 AM Post #4
Authentic Member Group: Authentic Member Posts: 23 Joined: 15-June 08 Member No.: 79,657 Operating System: Windows XP Home Edition	just how long does Kaspersky run? Like two or more hours? I mean it seemed to run quick until it got to the 386.drivers then it started lagging my comp worse and worse until my mouse wouldnt even respond. the files scanned counter stopped when it hit those driver files and stayed that way for two hours and twenty mins. then i had a power outage here lol...just my luck. Thanks for taking the time to assist me by the way. Milena

Rorschach112 View Member Profile	Jun 27 2008, 06:38 AM Post #5
SuperMember Group: Visiting Teacher Posts: 2,196 Joined: 29-September 07 Member No.: 73,164 Operating System: Windows XP	Leave Kaspersky then Run DSS again, using these instructions: Click START> Run - then copy the following bold blue text and paste it into the Run box & click OK "%userprofile%\desktop\dss.exe" /daft Read the disclaimer and click OK. Click on Scan. Place a checkmark next to the entries displayed when the scan is finished then Click on Fix. Repeat the scan; you should get a message "All Associations OK!" Next, click Save Log, and post this log in your next reply. Please download the OTMoveIt2 by OldTimer. Save it to your desktop. Please double-click OTMoveIt2.exe to run it. Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy): CODE [kill explorer] HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\I I:\LaunchU3.exe purity EmptyTemp [start explorer] Return to OTMoveIt2, right click in the "Paste List of Files/Folders to Move" window (under the light Yellow bar) and choose Paste. Click the red Moveit! button. A log of files and folders moved will be created in the c:\_OTMoveIt\MovedFiles folder in the form of Date and Time (mmddyyyy_hhmmss.log). Please open this log in Notepad and post its contents in your next reply. Close OTMoveIt2 If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. Please run a free online scan with the ESET Online Scanner *Note*: You will need to use Internet Explorer for this scan Tick the box next to YES, I accept the Terms of Use Click Start When asked, allow the ActiveX control to install Click Start Make sure that the options Remove found threats and the option Scan unwanted applications is checked Click Scan (This scan can take several hours, so please be patient) Once the scan is completed, you may close the window Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt Copy and paste that log as a reply to this topic

Milena View Member Profile	Jun 27 2008, 01:25 PM Post #6
Authentic Member Group: Authentic Member Posts: 23 Joined: 15-June 08 Member No.: 79,657 Operating System: Windows XP Home Edition	DAFT Log saved on 2008-06-27 13:51:24 ----------------------------------------------------------------------- All associations okay!Explorer killed successfully < HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\I > Registry key HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\I\\ deleted successfully. File/Folder I:\LaunchU3.exe not found. < purity > < EmptyTemp > File delete failed. C:\DOCUME~1\User\LOCALS~1\Temp\~DF996A.tmp scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\User\LOCALS~1\Temp\~DF997F.tmp scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\User\LOCALS~1\Temp\~DFEFC7.tmp scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\User\LOCALS~1\Temp\~DFEFDE.tmp scheduled to be deleted on reboot. File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_500.dat scheduled to be deleted on reboot. File delete failed. C:\WINDOWS\temp\_avast4_\Webshlock.txt scheduled to be deleted on reboot. Temp folders emptied. IE temp folders emptied. Explorer started successfully OTMoveIt2 by OldTimer - Version 1.0.4.3 log created on 06272008_135629 Files moved on Reboot... File C:\DOCUME~1\User\LOCALS~1\Temp\~DF996A.tmp not found! File C:\DOCUME~1\User\LOCALS~1\Temp\~DF997F.tmp not found! File C:\DOCUME~1\User\LOCALS~1\Temp\~DFEFC7.tmp not found! File C:\DOCUME~1\User\LOCALS~1\Temp\~DFEFDE.tmp not found! File C:\WINDOWS\temp\Perflib_Perfdata_500.dat not found! File C:\WINDOWS\temp\_avast4_\Webshlock.txt not found! Eset scan came back clean and only took a few seconds. Followed instructions to the letter. After the scan was finished Explorer crashes before a log could be made. This post has been edited by Milena: Jun 27 2008, 01:35 PM

Rorschach112 View Member Profile	Jun 27 2008, 01:36 PM Post #7
SuperMember Group: Visiting Teacher Posts: 2,196 Joined: 29-September 07 Member No.: 73,164 Operating System: Windows XP	Your logs are clean Make sure you have an Internet Connection. Double-click OTMoveIt2.exe to run it. Click on the CleanUp! button A list of tool components used in the Cleanup of malware will be downloaded. If your Firewall or Real Time protection attempts to block OtMoveit2 to rech the Internet, please allow the application to do so. Click Yes to beging the Cleanup process and remove these components, including this application. You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes. Now we need to create a new System Restore point. Click Start Menu > Run > type (or copy and paste) %SystemRoot%\System32\restore\rstrui.exe Press OK. Choose Create a Restore Point then click Next. Name it and click Create, when the confirmation screen shows the restore point has been created click Close. Next goto Start Menu > Run > type cleanmgr Click OK, Disk Cleanup will open and start calculating the amount of space that can be freed, Once thats finished it will open the Disk Cleanup options screen, click the More Options tab then click Clean up on the system restore area and choose Yes at the confirmation window which will remove all the restore points except the one we just created. To close Disk Cleanup and remove the Temporary Internet Files detected in the initial scan click OK then choose Yes on the confirmation window. Below I have included a number of recommendations for how to protect your computer against malware infections. * Keep Windows updated by regularly checking their website at : http://windowsupdate.microsoft.com/ This will ensure your computer has always the latest security updates available installed on your computer. * To reduce re-infection for malware in the future, I strongly recommend installing these free programs: SpywareBlaster protects against bad ActiveX IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all Have a look at this tutorial for IE-Spyad here * SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program or there will be a conflict. Make Internet Explorer more secure Click Start > Run Type Inetcpl.cpl & click OK Click on the Security tab Click Reset all zones to default level Make sure the Internet Zone is selected & Click Custom level In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable". Next Click OK, then Apply button and then OK to exit the Internet Properties page. * MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future. * Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from Here * Take a good look at the following suggestions for malware prevention by reading Tony Klein’s article 'How Did I Get Infected In The First Place' Here Thank you for your patience, and performing all of the procedures requested.

Milena View Member Profile	Jun 27 2008, 02:10 PM Post #8
Authentic Member Group: Authentic Member Posts: 23 Joined: 15-June 08 Member No.: 79,657 Operating System: Windows XP Home Edition	Thank you for your help...it is truly appreciated

Rorschach112 View Member Profile	Jun 27 2008, 03:38 PM Post #9
SuperMember Group: Visiting Teacher Posts: 2,196 Joined: 29-September 07 Member No.: 73,164 Operating System: Windows XP	Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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