I have a few problems with windows, Windows media will not open, when i attempt to open nothing happens also i cannot see my emails in hotmail and cannot delete them either, i cannot access my emails straight from the msn messenger i have to type hotmail.com in explorer. my clock wont work proberly either??? i think it may be something to do with me installing a different anti virus program i used to use kaspersky but have recently installed AVG these problems occured since then, idont know if i unistalled it properly, or i may have ADWARE??? please help!

Brand Name: DELL XPS 420

RAM: 3:00GB

Operating System: Windows Vista 64bit

Processsor: Intel® Core™2 Quad CPU Q6600 @ 2.40GHz 2.39 GHz

You may be correctly identifying (1) of your system problems when you describe that you have installed an antivirus application without being certain that you previously removed the first antivirus product correctly.

If you intend to "uninstall" the Kaspersky product, in favor of using AVG, then be sure you have removed Kaspersky successfully by uninstalling it via Control Panel - Add/Remove.

You can perform an additional check of whats running by looking in your System Configuration Utility (MSCONFIG)
GoTo:
Start - Run - (type)msconfig - (press)Enter
Select the StartUp(tab)
Browse the list of applications and processes that are listed there as running active.
If any items of Kaspersky are listed, be sure to "remove" the checkmark/tick from in front of that item.

Next:
Select - Services(tab)
Place a checkmark/tick in the box in front of "Hide all Microsoft"
Now browse this list of active Services, and remove the checkmark/tick from in front of any remaining Kaspersky items.
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Running (2) two AntiVirus products actively at the same time can create conflict that produce various types of problems, and may be the source of your present difficulty.
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Since you have decided to post in the Malware Removal Forum in addition to this Forum, we will necessarily need to wait before providing any additional assistance here in this Forum, until a Malware Expert has determined that you are free of any infection that could be the cause of your difficulty.

Please be patient with the very busy Malware Forum. Your post will be responded to in turn.

Best Regards

I uninstalled in control panel, i dont think i have msconfig as my computer cannot find it................

Kaspersky is an application utility program used as an AntiVirus and if you have other components of it, as an AntiSpyware as well.

It would be un-installed from control panel - Add/Remove.

System Configuration Utility (MSCONFIG) is a Windows component.

Start - Run - (type)msconfig - Enter

hello,

My computer seems to be clean off Malware, I still have problems my windows media player will not open, my flash player has stopped working, myspace will not work properly, i tried an online scan with kaspersky, when i click the link for the scan to start nothing happens, i try to delete emails in hotmail but am unable to and can also not read any emails.

i do not have start >>> run beacuse i am using vista, were can i find this msconfig.

Click on the start orb , then click all programs. Click on Accessories, then scroll down to 'Run'

kaspersky has been disabled it doesnt seem to be the cause?????????????????????????????

Start - all programs. Click on Accessories, then scroll down to 'Run'
at the entry line (type)cmd - Enter

In the dos-like box you will notice a "blinking Cursor"
At the Blinking Cursor - (type)ipconfig /flushdns - Enter

Allow time for the procedure to complete (usually less than one minute)
Then (type)Exit - Enter (to make the dos box disappear)
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Reboot your machine and tell us if your browsing and access is at all improved.
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With regard to "Flash" media, you may need to use the Adobe uninstall tool, then reinstall FlashPlayer.

With regard to the other access, you may benefit from "uninstalling" all JAVA via Control Panel - Add/Remove
Then install the latest JAVA Java Runtime Environment JRE 6.05

i uninstalled and then reinstalled the flash player and java runtime, still doesnt work and i typed the command in run and nothing has improved

im bumping this post since ive had no replys for a while please help. problems started since i installed AVG, i think maybe my brower settings have been changed for som reason????? the problems i have been experiancing are that windows media wont work, i am unable download some programs such as adobe products, real player, i am unable to send messages on facebook and accept friend requests, and other problems with my browser were som links do not work properly, and you tube doesnt work, ive reinstalled all the java programs (i had to re install the adobe java program off of another site since the offical one didnt work properly i installed off of major geeks i think i cant remember???). im confused?

This post has been edited by DannyBoy: May 6 2008, 03:11 PM

Let's get an overview of that machine, using PCPitstop Full Tests.
Here's my "old" canned speech for getting to the PCPitstop Full Tests.

With Vista, you will need to - Right-Click on Internet Explorer and select - Run as Administrator

When you are finished with the Full Tests and have posted the TechExpress link, don't forget to "Exit" Internet Explorer and re-start Internet Explorer with the usual "left click" to open the browser with the default UAC protections. (It's not a good idea to be browsing the internet in full Administrative account permission mode)


We can have a look at your Results and possibly isolate a contributing problem or two.

Best Regards

I can not run this test because javascript and active x are not running, i have turned off my firewall, no improvements, could be something to do with the security settings in my browser, i havent changed anything there and was working fine before????

i

when did you go to pcpitstops before?

running vista64bit?

I meant that javascript and active x were working fine before and i havent changed anything in the security settings, i am running vista 64bit

This post has been edited by DannyBoy: May 7 2008, 05:07 AM

did you install any extra resident protection software after or during your HJT thread?