I have a friend who just got an ipod on yesterdday. She somehow set a security code on it without knowing that was what she was doing. Now she can't listen to her music that she downloaded on it. Can the code be overwritten and reset?

Denise

Hello Denise 9012,

Here is a link that may help you.

kind regards,

Hi Denise9012

Sorry to hear about your troubles with the Ipod.

Tallin's advise is good and will get you your ipod back under your control. But there is a thing or two you may want to try that will not erase the data that a restore will do.

Snip

This support document also provides additional information on locking and unlocking the iPod.

According to Apple, if you have forgotten the code, you can unlock the iPod by doing the following:

Connect your iPod to the primary computer you use it with (the first one iPod synced with), and open iTunes. When you disconnect iPod from the computer, it will no longer be locked.

If you can't unlock iPod using either [the code or connecting it to the computer you use to manage its songs]. . . you can restore your iPod to factory settings using iPod Updater.

Please note that this will erase all data on your iPod. Afterwards, you can add your music and data back to your iPod.

If you want to change the primary computer that your iPod is associated with, do this:

1. Restore your iPod. Warning: The restore process cannot be undone. All of your songs and files will be deleted. Always make a backup of your important data.
2. Connect your iPod to the computer that you want to be the primary computer.
3. Open iTunes and synchronize.
Apple also notes that company "representatives cannot unlock an iPod if you forget your combination. If you can't unlock your iPod and you don't have access to the primary computer, your only option is to restore the iPod, which will erase all music and data."

End snip

Regards

Kaz

Thanks Tallin and Kaz for your help.

Denise

Hi, Tallin!

I didn't know if I should post a this question under another fourm or just continue here being it's relevant to this topic. Well what I did was copied/pasted the replies from Kaz and you to my friend by sending her an email. Was that ok for me to do? I was late for me and I wasn't going to see her for a while.

Denise

Hello Denise,

You were absolutely correct in what you did to help your friend to access her Ipod. After all we are here to help everyone that needs help with their machines.

Why not suggest to your friend that she join this wonderful forum and participate in all that is currently accessible to them as a member.

We will look forward to your further postings when you feel free to do so.

kind regards,

Thanks, Tallin!

I am glad I didn't violate any WTT terms. I have every intention of telling all of my family and friends about your forums.

Denise

Great, we will welcome all new Members

kind regards,