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> Why is support only offered via the forums?
Blair
post Sep 10 2008, 09:43 PM
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The only way to receive support at What theTech is through the forums. We often get requests for support via email and personal message. Unfortunately, due to the sheer number of these requests, they are often deleted without reply, or perhaps you received a link here. Why is support only offered via the forums?
  • More efficient. Instead of waiting for a specific person to respond to a request, many people have the opportunity.
  • Better support. We all have different strengths. Presenting a problem to everyone allows the person best able, a chance to respond.
  • Help others. A question posted and answered in the forums allows others with the same issue a chance to read and resolve it.
  • It's free. We ONLY offer free help. We do NOT offer on-site, toll-free or remote assistance. We're often confused with other 'geeks'.
  • Quick help with Live Chat. It's not meant for complex support issues, but may be able to help with an immediate need. It's especially useful for questions related to using the site, and/or forums.
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