WARNING !!!

DO NOT use any TOOLS such as Combofix, MBAM, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

The Tools we use change almost daily to keep up with new infections.

NEVER NEVER NEVER operate your computer with System Restore turned off.

We strongly suggest you do this first.

ERUNT - Download - Homepage
This ensures we have a valid registry backup. ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore if needed. Removing modern malware infections often requires making changes to the registry, and a corrupt registry can prevent a system from booting. Compatible with Windows NT, 2000, 2003, XP, Vista, 32 & 64-bit versions.

1. Download ERUNT
2. Double-click erunt_setup.exe to run.
3. Follow the prompts and install using the default configuration (setup language, install location, shortcuts...).
4. Say No to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later.
   
5. Start ERUNT
6. Choose a location for the backup
   The default location C:\WINDOWS\ERDNT\[today's date] is preferred
   
7. The first two check boxes are ticked by default (System registry and Current user registry).
8. Press OK
9. When prompted, click YES to create a new folder.
10. Progress bars will show backup status.
11. A confirmation window will popup when complete. Click OK to close.

You can use our "Self Help" topics at your own risk.

Keep this in mind:

1. No two computers are the same
2. No two infections are the same

Our "Trained Helpers" go through months of classroom training before they are allowed to help you.
They go through extensive training with the tools we use.


Please try to be patient. The free help sites are all very busy.

DO NOT "bump" your topic.
We look for post with 0 replies, so when you post to your own log, we assume you are being helped.

Moved to top.