 Updated drivers now blank screen (laptop), Must try & repair urgently as going abroad |
Welcome to What the Tech! ( Log In | Register ) What tech support ought to be... Fast, friendly and free! Once registered - you'll have the ability to post your question in the appropriate forum below. Additionally, if you can assist another member by sharing your tech knowledge, please post a reply! Best of all - Registration and all assistance is FREE! Once you've completed registration, simply choose the appropriate forum below, click on the "new topic" button, and post your question! What are you waiting for? Register today! *Registered users see NO ADVERTISING.
  |
 Apr 19 2009, 12:39 AM
Post
#1
|
|
|
Authentic Member  Group: Authentic Member Posts: 180 Joined: 10-February 04 From: Scotland Member No.: 3,121 Operating System: Win XP home, sp2. IE8,  |
My laptop (win xp home, Inspiron 1300) was working ok.
I used Drivermax to update my drivers. downloaded and installed a few. Tried to reboot laptop and so far the screen stays blank.(black) (been loading for ages) It does boot in safe mode. I have tried system restore but doesn`t appear to help (tried in safe mode) Tried last known good configuration ..no luck Please can anyone help as I am going abroad in 3 days and need my laptop. |
 |
 
|
|
Apr 19 2009, 01:26 AM
Post
#2
|
|
 Advanced Member  Group: Tech Team Posts: 784 Joined: 10-March 05 From: Key West Member No.: 27,393 Operating System: Win 7_64 Ultimate |
Greetings.
You might try Safe Mode with Networking so you can go online and try the Dell Video driver for your laptop: http://support.dell.com/support/downloads/...SPIRON1300/B130 In general it is not advisable to update drivers unless you are experiencing problems with particular hardware. But anyway see if the Dell video driver helps here. |
|
|
|
|
Apr 19 2009, 01:32 AM
Post
#3
|
|
|
Authentic Member Group: Authentic Member Posts: 180 Joined: 10-February 04 From: Scotland Member No.: 3,121 Operating System: Win XP home, sp2. IE8, |
I am using my PC at the moment and have downloaded the driver, I can transfer to my laptop via external hardrive.
Do I transfer say to desktop in safe mode and then just run it.? thanks |
|
|
|
|
Apr 19 2009, 01:36 AM
Post
#4
|
|
|
Advanced Member Group: Tech Team Posts: 784 Joined: 10-March 05 From: Key West Member No.: 27,393 Operating System: Win 7_64 Ultimate |
Yes. Try that and let us know how it goes.
|
|
|
|
|
Apr 19 2009, 01:46 AM
Post
#5
|
|
|
Authentic Member Group: Authentic Member Posts: 180 Joined: 10-February 04 From: Scotland Member No.: 3,121 Operating System: Win XP home, sp2. IE8, |
Its on my laptop desktop in safe mode I get the message when I try to run it...
`This self extracting zip file is part of a multidisc file. Please insert the lsat disc of the set.` `An error occured while unzipping.One or more files were not successfully unzipped. Error code is 110` |
|
|
|
|
Apr 19 2009, 01:57 AM
Post
#6
|
|
|
Advanced Member Group: Tech Team Posts: 784 Joined: 10-March 05 From: Key West Member No.: 27,393 Operating System: Win 7_64 Ultimate |
At the present moment I am having a hard time duplicating the error as the Dell driver site returns an error.
If you have successfully downloaded the driver I'd suggest un-zipping it on you PC prior to transferring to the laptop. Dell lists these instructions: QUOTE Hard Drive Installation (via WinZip) with Setup.exe File for R128346.EXE
Download 1.Click Download Now, to download the file. 2.When the File Download window appears, click Save (Windows XP users will click Save) this program to disk and click OK. The Save In: window appears. 3.From the Save In: field, click the down arrow then click to select Desktop and click Save. The file will download to your desktop. 4.If the Download Complete window appears, click Close. The file icon appears on your desktop. Install 1.Double-click the new icon on the desktop labeled R128346.EXE. 2.The Self-Extracting window appears and prompts you to extract or unzip to C:\DELL\DRIVERS\R128346. Write down this path so the executable (I.e. Setup.exe) file can be found later. 3.The Self-Extractor window appears. 4.Click OK. 5.After completing the file extraction, if the Self-Extractor window is still open, close it. 6.Click the Start button and then click Run. 7.Type C:\DELL\DRIVERS\R128346 in the Open textbox and then click OK. 8.Follow the on-screen installation instructions. |
|
|
|
|
Apr 19 2009, 02:20 AM
Post
#7
|
|
|
Authentic Member Group: Authentic Member Posts: 180 Joined: 10-February 04 From: Scotland Member No.: 3,121 Operating System: Win XP home, sp2. IE8, |
1.Double-click the new icon on the desktop labeled R128346.EXE.
[/size] [size="5"] The icon is labelled R128346, but not exe. Still keep getting the messages as in previous post, should I try and download direct on to laptop? see if this helps. |
|
|
|
|
Apr 19 2009, 02:27 AM
Post
#8
|
|
|
Advanced Member Group: Tech Team Posts: 784 Joined: 10-March 05 From: Key West Member No.: 27,393 Operating System: Win 7_64 Ultimate |
Yes that is a good idea.
Again Safe Mode with Networking should get you on line. |
|
|
|
|
Apr 19 2009, 02:44 AM
Post
#9
|
|
|
Authentic Member Group: Authentic Member Posts: 180 Joined: 10-February 04 From: Scotland Member No.: 3,121 Operating System: Win XP home, sp2. IE8, |
Nope can`t get online with laptop, tried network/safe mode.
The driver downloaded to my PC is 32-bit self extractor module. It has not downloaded as a zip file (at least I don`t think so) |
|
|
|
|
Apr 19 2009, 03:02 AM
Post
#10
|
|
|
Advanced Member Group: Tech Team Posts: 784 Joined: 10-March 05 From: Key West Member No.: 27,393 Operating System: Win 7_64 Ultimate |
Going back to the original download page there were two options and upon your error:
`This self extracting zip file is part of a multi disc file. Please insert the lsat disc of the set.` `An error occurred while unzipping.One or more files were not successfully unzipped. Error code is 110` I would suggest you might need both downloads. http://support.dell.com/support/downloads/...SPIRON1300/B130 If the error persists you might try the LAN driver from Dell first then try again with Safe Mode Networking. The LAN drivers are listed under: Communication. |
|
|
|
|
Apr 19 2009, 03:12 AM
Post
#11
|
|
|
Authentic Member Group: Authentic Member Posts: 180 Joined: 10-February 04 From: Scotland Member No.: 3,121 Operating System: Win XP home, sp2. IE8, |
Ok thanks I will try that.
I have been into windows defender (not that I know what it really is) and I came across this, don`t know if it helps. Programs & actions name unknown 18/04/2009 20.14 could be around the time I was updating drivers. Status...succeeded Description...This programme has potentially unwanted behavior Advice...Permit only if you trust the programme Resources...Driver:tv File...C:/windows\system\drivers\tv.sys Category...not yet classified |
|
|
|
|
Apr 19 2009, 03:44 AM
Post
#12
|
|
|
Authentic Member Group: Authentic Member Posts: 180 Joined: 10-February 04 From: Scotland Member No.: 3,121 Operating System: Win XP home, sp2. IE8, |
R128346.EXE OK managed to get this installed by downloading the 2 parts but still wont boot in normal mode.
Still booting ok in safe mode. |
|
|
|
|
Apr 19 2009, 04:12 AM
Post
#13
|
|
|
Authentic Member Group: Authentic Member Posts: 180 Joined: 10-February 04 From: Scotland Member No.: 3,121 Operating System: Win XP home, sp2. IE8, |
Just a thought by which you can probably tell my PC knowledge is poor, however.
would it be a solution to download all the drivers from the dell website (47 listed) and transfer them to my laptop and install? Or this just a silly desperate suggestion. Or this.? Step 2: Use the Roll Back Driver Use the device driver rollback feature to reverse the consequences of having installed an invalid, incorrect, or corrupted device driver by restoring the previously installed driver. To use the Roll Back Driver, follow these steps: Click Start, and then click Run. Copy and then paste (or type) the following command in the Open box, and then press ENTER: devmgmt.msc Expand the appropriate hardware category that contains the problematic device. Double-click the device for which you want to restore the driver. Click the Driver tab, and then click Roll Back Driver. Restart your computer. If you do not experience the issue after you restart, you have resolved the problem. If the issue remains, go to advanced troubleshooting step 3. This post has been edited by scudo: Apr 19 2009, 04:26 AM |
|
|
|
|
Apr 19 2009, 07:08 AM
Post
#14
|
|
 SuperMember Group: Tech Team Posts: 1,798 Joined: 16-January 08 From: Denmark Member No.: 76,005 Operating System: WinXP SP3 |
Hi Scudo
If you get the roll back driver option, it is worth a try. As for downloading and installing 47 drivers I wouldn't recommend under these or any other circumstances. As Jephree pointed out, only update drivers if you experience problems or a particular software / hardware needs it to operate correctly. Regards |
|
|
|
|
Apr 19 2009, 08:29 AM
Post
#15
|
|
|
Authentic Member Group: Authentic Member Posts: 180 Joined: 10-February 04 From: Scotland Member No.: 3,121 Operating System: Win XP home, sp2. IE8, |
Mmm tried the rollback, states some have not been `backed up` so that didn`t work.
|
|
|
|
|
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:
Similar Topics
| Topic Title | Replies | Topic Starter | Views | Last Action | |||
|---|---|---|---|---|---|---|---|
 |
37 | abu_jaaneb | 653 | Today, 02:50 PM Last post by: abu_jaaneb |
|||
|
14 | juibre | 179 | Today, 11:37 AM Last post by: ken545 |
|||
 |
1 | FCS | 17 | Today, 05:29 AM Last post by: CatByte |
|||
|
27 | Jim786 | 393 | Yesterday, 08:13 PM Last post by: jephree |
|||
|
Time is now: 7th November 2009 - 04:10 PM |
Member site: Alliance of Security Analysis Professionals | UNITE Against Malware
Memory Forums | Auto Repair Forum
© Geeks to Go, Inc. | All Rights Reserved | Privacy Policy
