I keep getting this message and I do not know why or what to do.
16 bit MS-DOS Subsystem
C:\Windows\Temp\q21.exe
The NTVDM CPU has encountered an illegal instruction.
CS:05ca IP:01a6 OP:63 67 69 2d 62 Choose Close to terminate the application

Please help me and you will have to take baby steps with me, O.K?

This is the info from hijackthis, which I do not know if you need this or not, I just saw someone else did this.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:09:21 PM, on 9/25/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AT&T\AT&T Internet Security Suite\Fws.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Kodak\printer\center\KodakSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mc1801.mail.yahoo.com/mc/welcome...d=5rm3d4mrr714e
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\AT&T\AT&T Internet Security Suite\pkR.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - (no file)
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\RunOnce: [Uninstall_Survey] wscript //B
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1173581959176
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgfws8.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files\Kodak\Printer\Center\EKDiscovery.exe
O23 - Service: Kodak AiO Device Service (KodakSvc) - Eastman Kodak Company - C:\Program Files\Kodak\printer\center\KodakSvc.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: AT&T Internet Security Suite Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\AT&T\AT&T Internet Security Suite\rpsupdaterR.exe
O23 - Service: AT&T Internet Security Suite AT&T Firewall (RP_FWS) - AT&T - C:\Program Files\AT&T\AT&T Internet Security Suite\Fws.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

--
End of file - 6681 bytes

Hi von13,



My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

• I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for the issues on this machine.
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.

1. Download DDS and save it to your desktop from
2. Here
3. here or
4. here.
   
   • Disable any script blocking protection (How to Disable your Security Programs)
   • Double click DDS icon to run the tool (may take up to 3 minutes to run)
   • When done, DDS.txt will open.
   • After a few moments, attach.txt will open in a second window.
   • Save both reports to your desktop.
   
   
5. We Need to check for Rootkits with RootRepeal
   
   1. Download RootRepeal from one of the following locations and save it to your desktop.
      
      • Here
      • Here
        
      • or Here
   2. Open on your desktop.
   3. Click the tab.
   4. Click the button.
   5. In the Select Scan dialog, check
      
   6. Push Ok
   7. Check the box for your main system drive (Usually C:), and press Ok.
   8. Allow RootRepeal to run a scan of your system. This may take some time.
   9. Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt.
   
   
6. Copy/paste the log (that you've previously saved to your desktop) from RootRepeal onto your post.
   
   
7. Copy/paste the DDS.txt log (that you've previously saved to your desktop) onto your post.
   
   
8. Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.

Hello Tomk,

So good to hear from you. I am hopefully doing everything you told me to do, if not just let me know. I so very much appreciate your help.



ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/29 15:53
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF831C000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF9AC2000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF7564000 Size: 49152 File Visible: No Signed: -
Status: -

==EOF==





DDS (Ver_09-06-26.01) - NTFSx86
Run by User at 15:45:51.22 on Tue 09/29/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.5.0_12
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.247.93 [GMT -5:00]

AV: AT&T Internet Security Suite AT&T Anti-Virus *On-access scanning enabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}
FW: AT&T Internet Security Suite AT&T Firewall *disabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\AT&T\AT&T Internet Security Suite\Fws.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
svchost.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Kodak\printer\center\KodakSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\User\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://us.mc1801.mail.yahoo.com/mc/welcome?.partner=sbc&.rand=5rm3d4mrr714e
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: PopKill Class: {3c060ea2-e6a9-4e49-a530-d4657b8c449a} - c:\program files\at&t\at&t internet security suite\pkR.dll
BHO: Canon Easy Web Print Helper: {68f9551e-0411-48e4-9aaf-4bc42a6a46be} - EWPBrowseObject Class
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_12\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} -
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: &Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [EKIJ5000StatusMonitor] c:\windows\system32\spool\drivers\w32x86\3\EKIJ5000MUI.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Toolband.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Toolband.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_Print.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0012-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_12\bin\ssv.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1173581959176
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_12-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_12-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_12-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: igfxcui - igfxsrvc.dll

============= SERVICES / DRIVERS ===============

R2 KodakSvc;Kodak AiO Device Service;c:\program files\kodak\printer\center\KodakSvc.exe [2008-10-30 28672]
S2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\kodak\printer\center\EKDiscovery.exe [2008-10-10 274432]
S3 Radialpoint Security Services;AT&T Internet Security Suite;c:\windows\system32\dllhost.exe [2004-8-4 5120]
S4 Acpiavapp;Acpiavapp; [x]

=============== Created Last 30 ================

2009-09-26 09:13 <DIR> --d----- c:\docume~1\alluse~1\applic~1\McAfee Security Scan
2009-09-25 15:12 <DIR> --d----- c:\program files\Trend Micro
2009-09-25 14:49 <DIR> --d----- c:\windows\pss

==================== Find3M ====================

2009-08-05 04:11 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-17 13:55 58,880 a------- c:\windows\system32\atl.dll
2009-07-13 10:08 286,720 a------- c:\windows\system32\wmpdxm.dll
2008-05-13 15:32 70,528 ac------ c:\docume~1\user\applic~1\GDIPFONTCACHEV1.DAT
2001-11-22 23:08 712,704 ac------ c:\windows\inf\other\audio3d.dll

============= FINISH: 15:46:37.76 ===============

von13,

You did fine except for you attached the same file as you posted. I'd like to see attach.txt from DDS. Please rerun DDS to get it if you have to.

Then:

Download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link --> http://forums.whatthetech.com/How_Disable_...ams_t96260.html
  
  
• Double click on ComboFix.exe & follow the prompts.
  
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.





Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:




Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

I am sorry, but here is what I hope is the correct attachment. Then I will do the rest of what you said.

Thanks again.

Now, here is the combofix. I hope I did it right.

You did fine.

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

• Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
• Scroll down to where it says "JRE 6 Update 16".
• Click the "Download" button to the right.
• Select your Platform: "Windows".
• Select your Language: "Multi-language".
• Read the License Agreement, and then check the box that says: "Accept License Agreement".
• Click Continue and the page will refresh.
• Click on the link to download Windows Offline Installation and save the file to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
• Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u16-windows-i586-p.exe to install the newest version.

Now to Clean out the Java cache:

Go into the Control Panel and double-click the Java Icon.

• Under Temporary Internet Files, click the Settings... button
• click the Delete Files button.
• There are two options in the window to clear the cache - Leave both Checked
  
  Applications and Applets
  Trace and Log Files
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Temporary Files Settings
• Click OK to leave the Java Control Panel.

COMBOFIX-Script

• Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
  
  
  CODE
  Driver::
  Acpiavapp
  
  
• Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
  
  
  
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
• When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


Please go to Kaspersky website and perform an online antivirus scan.

• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  Spyware, Adware, Dialers, and other potentially dangerous programs
  Archives
  Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
• Please post this log in your next reply.

Also please let me know how things are running.

I do not see any java on my control panel other than the software I downloaded to download pictures to my lab. I have removed some of those but some of them will not come off. They do not say they are java, they just have the coffee mug.

von13,

Did you install JRE 6 update 16 per previous instructions?

No, I am sorry. I was not sure what to do when I did not find any java on my control panel. I will try to do that now and then I will have to do the other stuff tomorrow. Have to get my daughter to bed.

Kaspersky will not let me accept. That button is not highlighted. But here is the combofix info.


ComboFix 09-10-06.04 - User 10/07/2009 16:19.3.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.247.124 [GMT -5:00]
Running from: c:\documents and settings\User\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\User\Desktop\CFScript.txt
AV: AT&T Internet Security Suite AT&T Anti-Virus *On-access scanning disabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}
FW: AT&T Internet Security Suite AT&T Firewall *disabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22}
.

((((((((((((((((((((((((( Files Created from 2009-09-07 to 2009-10-07 )))))))))))))))))))))))))))))))
.

2009-10-07 02:10 . 2009-10-07 02:10 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-09-30 20:33 . 2009-09-30 20:33 -------- d-----w- c:\program files\Raxco
2009-09-30 20:33 . 2009-09-30 20:33 -------- d-----w- c:\documents and settings\All Users\Application Data\Raxco
2009-09-26 14:19 . 2009-09-26 14:19 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee
2009-09-26 14:13 . 2009-09-26 14:13 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee Security Scan
2009-09-25 20:12 . 2009-09-25 20:12 -------- d-----w- c:\program files\Trend Micro

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-10-07 21:08 . 2009-01-30 18:10 664 ----a-w- c:\windows\system32\d3d9caps.dat
2009-10-07 02:10 . 2005-02-17 04:44 -------- d-----w- c:\program files\Java
2009-09-30 20:32 . 2008-01-30 00:43 53192 ----a-w- c:\windows\system32\drivers\rp_skt32.sys
2009-09-26 14:22 . 2009-08-01 15:44 -------- d-----w- c:\documents and settings\All Users\Application Data\avg8
2009-09-25 20:56 . 2005-02-20 22:00 70528 -c--a-w- c:\documents and settings\User\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-09-24 20:11 . 2009-04-16 01:33 -------- d-----w- c:\program files\TuneUp Utilities 2008
2009-08-23 08:19 . 2009-08-23 08:19 -------- d-----w- c:\program files\MSBuild
2009-08-23 08:19 . 2009-08-23 08:19 -------- d-----w- c:\program files\Reference Assemblies
2009-08-23 08:04 . 2009-08-23 08:04 -------- d-----w- c:\program files\MSXML 6.0
2009-08-05 09:11 . 2004-08-04 12:00 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-07-17 18:55 . 2004-08-04 12:00 58880 ----a-w- c:\windows\system32\atl.dll
2009-07-13 15:08 . 2004-08-04 12:00 286720 ----a-w- c:\windows\system32\wmpdxm.dll
.

((((((((((((((((((((((((((((( SnapShot@2009-09-30_21.14.30 )))))))))))))))))))))))))))))))))))))))))
.
+ 2005-01-25 17:58 . 2009-09-30 21:46 90112 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\xlicons.exe
- 2005-01-25 17:58 . 2009-08-06 12:29 90112 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\xlicons.exe
+ 2005-01-25 17:58 . 2009-09-30 21:46 45056 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\wordicon.exe
- 2005-01-25 17:58 . 2009-08-06 12:29 45056 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\wordicon.exe
+ 2005-01-25 17:58 . 2009-09-30 21:46 22528 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\unbndico.exe
- 2005-01-25 17:58 . 2009-08-06 12:29 22528 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\unbndico.exe
+ 2005-01-25 17:58 . 2009-09-30 21:46 30720 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\pptico.exe
- 2005-01-25 17:58 . 2009-08-06 12:29 30720 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\pptico.exe
- 2005-01-25 17:58 . 2009-08-06 12:29 16384 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\PEicons.exe
+ 2005-01-25 17:58 . 2009-09-30 21:46 16384 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\PEicons.exe
- 2005-01-25 17:58 . 2009-08-06 12:29 34304 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\misc.exe
+ 2005-01-25 17:58 . 2009-09-30 21:46 34304 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\misc.exe
- 2005-01-25 17:58 . 2009-08-06 12:29 81920 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\fpicon.exe
+ 2005-01-25 17:58 . 2009-09-30 21:46 81920 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\fpicon.exe
- 2005-01-25 17:58 . 2009-08-06 12:29 3584 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\opwicon.exe
+ 2005-01-25 17:58 . 2009-09-30 21:46 3584 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\opwicon.exe
+ 2005-01-25 17:58 . 2009-09-30 21:46 8192 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\mspicons.exe
- 2005-01-25 17:58 . 2009-08-06 12:29 8192 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\mspicons.exe
+ 2005-01-25 17:58 . 2009-09-30 21:46 2560 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\cagicon.exe
- 2005-01-25 17:58 . 2009-08-06 12:29 2560 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\cagicon.exe
+ 2009-10-07 02:10 . 2009-10-07 02:10 149280 c:\windows\system32\javaws.exe
+ 2009-10-07 02:10 . 2009-10-07 02:10 145184 c:\windows\system32\javaw.exe
+ 2009-10-07 02:10 . 2009-10-07 02:10 145184 c:\windows\system32\java.exe
+ 2009-10-07 21:12 . 2009-10-07 21:12 346624 c:\windows\Installer\417fa88.msp
- 2005-01-25 17:58 . 2009-08-06 12:29 114688 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\outicon.exe
+ 2005-01-25 17:58 . 2009-09-30 21:46 114688 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\outicon.exe
- 2005-01-25 17:58 . 2009-08-06 12:29 167936 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\accicons.exe
+ 2005-01-25 17:58 . 2009-09-30 21:46 167936 c:\windows\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\accicons.exe
+ 2009-10-03 15:44 . 2009-10-03 15:44 1735680 c:\windows\Installer\e58b83f.msp
+ 2009-10-02 06:42 . 2009-10-02 06:42 1753600 c:\windows\Installer\7422de9.msp
+ 2009-10-07 21:13 . 2009-10-07 21:13 1418240 c:\windows\Installer\417fa87.msi
+ 2009-09-30 21:40 . 2009-09-30 21:40 8711168 c:\windows\Installer\2bd82b.msp
+ 2009-10-07 00:50 . 2009-10-07 00:50 1688064 c:\windows\Installer\1fc04893.msp
+ 2009-10-07 02:10 . 2009-10-07 02:10 1757696 c:\windows\Installer\1e59e.msi
+ 2009-10-06 03:47 . 2009-10-06 03:47 1637888 c:\windows\Installer\1b3bc36c.msp
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-02-25 39408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EKIJ5000StatusMonitor"="c:\windows\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe" [2008-10-22 1310720]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-06-09 413696]
"-FreedomNeedsReboot"="c:\program files\AT&T\AT&T Internet Security Suite\ZkRunOnceR.exe" [2007-06-28 13552]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-10-07 149280]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ PDBoot.exe\0autocheck autochk *

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run-]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" -atboottime

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"9322:TCP"= 9322:TCP:EKDiscovery

R2 KodakSvc;Kodak AiO Device Service;c:\program files\Kodak\Printer\Center\KodakSvc.exe [10/30/2008 11:58 AM 28672]
S2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\Kodak\Printer\Center\EKDiscovery.exe [10/10/2008 1:33 PM 274432]
S3 Radialpoint Security Services;AT&T Internet Security Suite;c:\windows\system32\dllhost.exe [8/4/2004 7:00 AM 5120]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - JAVAQUICKSTARTERSERVICE

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
UxTuneUp
.
Contents of the 'Scheduled Tasks' folder

2009-10-07 c:\windows\Tasks\1-Click Maintenance.job
- c:\program files\TuneUp Utilities 2008\OneClickStarter.exe [2008-06-20 14:09]

2009-10-06 c:\windows\Tasks\Kodak AiO Scheduled Maintenance.job
- c:\program files\Kodak\Printer\Center\Kodak.Statistics.exe [2008-10-30 16:57]

2009-10-07 c:\windows\Tasks\_qbotfeskke.job
- c:\windows\system32\cscript.exe [2004-08-04 12:00]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://us.mc1801.mail.yahoo.com/mc/welcome?.partner=sbc&.rand=5rm3d4mrr714e
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-10-07 16:26
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10c.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10c.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
@Denied: (A 2) (Everyone)
@="IFlashBroker3"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
Completion time: 2009-10-07 16:30
ComboFix-quarantined-files.txt 2009-10-07 21:30
ComboFix2.txt 2009-10-07 19:50
ComboFix3.txt 2009-09-30 21:18

Pre-Run: 5,950,136,320 bytes free
Post-Run: 5,942,882,304 bytes free

160 --- E O F --- 2009-10-04 08:01

von13,

Let's try a different online scan.

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

• Please go here then click on:
  
  QUOTE
  Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
  All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
• Select the option YES, I accept the Terms of Use then click on:
• When prompted allow the Add-On/Active X to install.
• Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
• Now click on Advanced Settings and select the following:

• Scan for potentially unwanted applications
• Scan for potentially unsafe applications
• Enable Anti-Stealth Technology
• Now click on:
• The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
• When completed the Online Scan will begin automatically.
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
• When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
• Now click on:
• Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
• Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

I did not see a log file. But the scan did not find anything.

von13,

What symptoms are you having at this point?