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Sep 11 2009, 06:34 PM
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#1
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New Member ![]() Group: Authentic Member Posts: 13 Joined: 11-September 09 Member No.: 87,868 Operating System: Windows 2002 (i think) |
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Sep 11 2009, 07:55 PM
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#2
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![]() Advanced Member Group: Tech Team Posts: 805 Joined: 10-March 05 From: Key West Member No.: 27,393 Operating System: Win 7_64 Ultimate |
Greetings.
Do you know the make and model of computer? And the Operating System? XP perhaps? If not go to start > Run... Type: winver Also is this a brand new problem? Were things all well yesterday or the day before? If so as a first response I would suggest a System Restore to a point/date prior to your problems as seen here (assuming XP): http://support.microsoft.com/kb/306084 |
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Sep 11 2009, 09:51 PM
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#3
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New Member ![]() Group: Authentic Member Posts: 13 Joined: 11-September 09 Member No.: 87,868 Operating System: Windows 2002 (i think) |
No the problems have been for a couple of days now.. The computer is a Dell inspiron 1501 and the program is Microsoft 5.1 2007.. Is that what you needed? Thanks so much..
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Sep 11 2009, 10:13 PM
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#4
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![]() Advanced Member Group: Tech Team Posts: 805 Joined: 10-March 05 From: Key West Member No.: 27,393 Operating System: Win 7_64 Ultimate |
That program is Microsoft Office which is an add on to your Operating System which I am still assuming is XP.
Even several days should not be an issue for System Restore and I would reiterate that option. Simply choose a date prior to any current problems. |
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Sep 12 2009, 12:33 AM
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#5
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New Member ![]() Group: Authentic Member Posts: 13 Joined: 11-September 09 Member No.: 87,868 Operating System: Windows 2002 (i think) |
That didn't work...Do you have any other suggestions? Thanks so much.
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Sep 12 2009, 10:57 PM
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#6
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New Member ![]() Group: Authentic Member Posts: 13 Joined: 11-September 09 Member No.: 87,868 Operating System: Windows 2002 (i think) |
I am still have a lot of difficulty trying to type and with the general speed my computer is moving at and it seems to be getting worse. Does anyone have suggestions???
Thank you |
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Sep 13 2009, 11:13 PM
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#7
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![]() Tech Team Group: Administrator Posts: 6,248 Joined: 15-May 05 From: California Member No.: 32,477 Operating System: Win98, Win2k Pro, XP Pro, XP Home |
Hi becca,
Jephree may be back to follow up with you. In the meantime, the problem you are experiencing can be caused by a few things, some easier to deal with than others. Let's explore a couple. Dell 1501 laptops seem to be giving this problem if PCMService.exe is running active. You can safely "disable" PCMService.exe using System Configuration Utility (MSCONFIG) Go to: Start - Run - (type)msconfig - press Enter System Configuration Utility will appear Select - StartUp(tab) Scroll through the Startups list. If PCMServices.exe appears - Remove the Checkmark/Tick from in front of that one item. Press - Apply - OK/Close to exit System Configuration Utility You will be prompted to Restart your machine -- please restart. Once your machine boots to Windows again, you will be presented with a warning screen that says some things have been changed in System Configuration Utility. Welll..... We know that. That's what we just did. You can safely Close that warning. _____________________ Give your typing a test drive. Did that resolve your problem? ______________________ If not, let's have a look at the other items that may be running actively. Please consider running this simple utility that will help you get control of programs and processes that you wish to have running active, or not. CodeStuff-Starters http://www.snapfiles.com/get/Starter.html Download and install, agreeing to the licensing terms and allow to install with all of the default settings as preselected in the installation wizard. When you finally allow CodeStuff-Starters to run It will preselect StartUps Tab -
In your next reply, post the file as an attached file (use browse and upload buttons -- at the bottom-right corner of your topic posting window where you are typing your next reply) Please do not make any changes with Code-Stuff Starters, until after you post the requested information above and receive recommendations from a helper here. Best Regards |
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Sep 14 2009, 10:29 PM
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#8
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New Member ![]() Group: Authentic Member Posts: 13 Joined: 11-September 09 Member No.: 87,868 Operating System: Windows 2002 (i think) |
Ok, I have attached the file and run the program as I didn't find anything on the first part of the suggestion..Thank you so much for your help..
Rebecca
Attached File(s)
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Sep 15 2009, 12:00 AM
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#9
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![]() Tech Team Group: Administrator Posts: 6,248 Joined: 15-May 05 From: California Member No.: 32,477 Operating System: Win98, Win2k Pro, XP Pro, XP Home |
Becca,
Of most concern, is that no antivirus, nor antispyware appear in your list of running processes from Startup. Clean Access Agent.lnk is a feature I am not familiar with, but appears to be an access qualifier that is required of users who may be connected to a school or university internet access. <-- does that apply to you? Other than possibly the above, what security applications do you run? __________________________- Of your StartUp list "all" can be safely disabled and some possibly should be uninstalled. Disabling StartUp files using System Configuration Utility or simply using CodeStuff Starters (remove the checkmark/tick from in front of each item) can be done simply and safely. All those programs and processes will continue to be available to you to use whenever you decide to start them manually by clicking on their icon or listing in Start-All Programs. It is quite likely that having so much running from StartUp is consuming excessive system resources and particularly RAM memory to the point of lagging your keyboard. ___________________ Unless you are a serious user of Google Desktop Search, I would Uninstall it. Searching with My Computer/ Windows Explorer is more than enough for almost all users unless they have huge catalogs of inventory items they must search and keep track of. If you only have a few hundred saved documents and only several hundred tunes and/or media, you will be able to do just fine without the Google Desktop Search features. ___________________ QuickTime is a notorious resource consumer. QuickTime Alternative is a fully functional application with a much smaller resource footprint. Same with RealPlayer Realsched which is notorious frequent in "phoning home" to check on updates and media usage. You can replace both with K-lite Mega Codec Pack and have, In My Opinion, a better media experience ____________________ Many people are hesitant to disable the Dell Support "stuff" on their Dell machines. But in general it is bloatware and relatively un-used. ____________________ CTFmon.exe is a MS utility for special language features, mostly for special needs access and a few features for Thai and Mandarin languages. If not needed, you'll be happy to be done with it. GoTo - Control Panel - Regional and Language Options - Languages(tab) Press - Details(button) From the next Panel (Text Services and Input languages) - Select - Advanced(tab) Place a checkmark/tick in front of the System Configuration item: "Turn off advanced Text Services" Press - Apply - OK - OK to back out and then close your Control Panel ____________________ I happily recommend for you to disable "all" of the items listed in Startups list. If for some reason you later decide you need a specific item to run from StartUp, you can re-Enable using CodeStuff Starters, or MSCONFIG ______________________ Now I "seriously" inquire about Antivirus, AntiSpyware, and Firewall. Please let me know what you have in place, and put something in place for security if you do not have anything installed. Check here for an overview and suggestions: http://forums.whatthetech.com/Preventing_M...ing_t98700.html ___________________ Let us know how the machine is running after accomplishing the above. Best Regards |
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Sep 15 2009, 12:51 AM
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#10
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New Member ![]() Group: Authentic Member Posts: 13 Joined: 11-September 09 Member No.: 87,868 Operating System: Windows 2002 (i think) |
Hi there,
I did as you suggested and disabled those programs but I am still having trouble typing. I have sophos antivirus and I don't know why that didn't show up but I recently put on a trial version of norton anti virus hoping that perhaps some of the problems were a virus and the sophos wasn't working...anything else I could possibly try so I don't have to take it somewhere?? Thanks again.. |
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Sep 15 2009, 10:13 AM
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#11
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![]() Tech Team Group: Administrator Posts: 6,248 Joined: 15-May 05 From: California Member No.: 32,477 Operating System: Win98, Win2k Pro, XP Pro, XP Home |
Hi becca,
If you have Sophos installed and running, adding Norton will cause conflicts. While it is possible to have a security program like an antivirus installed on the machine and have its automated features completely disabled, it is still quite likely that a second security program of the same antivirus category "will" cause conflicts. Therefore, I recommend: 1 AntiVirus 1 AntiSpyware 1 software Firewall ______________________ Please have a look in Device Manager Right-Click on My Computer - Select Properties - Select Hardware(tab) - press Device Manager Scroll down the list, inspecting for any yellow or red warning and/or black exclamations points (!) If any of those appear, there is a problem with the device (usually a corrupted Driver) Report back with any warnings or errors. ____________________________ Next, Let's have a look at your machine's overall configuration and performance. Please Run the PCPitstop Full Tests and post your TechExpress link back here into this Thread. By doing so, we'll be able to check a wide variety of configuration, hardware and software issues that might give us a better idea of how to approach your situation http://www.pcpitstop.com help page to demonstrate how to post your TechExpress link back here to this Thread: http://www.pcpitstop.com/techexpress/howto1.asp Please post answers to the above suggestions plus your PCPitstop Full Tests link in your next reply. |
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Sep 15 2009, 11:10 AM
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#12
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New Member ![]() Group: Authentic Member Posts: 13 Joined: 11-September 09 Member No.: 87,868 Operating System: Windows 2002 (i think) |
There was nowhere to really scroll but I didn't see any exclamation points..Also I don't know an antivirus is but not the other two (firewall and spyware) Is sophos not a good one to use...should I get rid of the norton (free trial) or sophos? Here is the link I think you need for the pit stop
http://www.pcpitstop.com/betapit/sec.asp?conid=22683138 |
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Sep 15 2009, 11:23 AM
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#13
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![]() Tech Team Group: Administrator Posts: 6,248 Joined: 15-May 05 From: California Member No.: 32,477 Operating System: Win98, Win2k Pro, XP Pro, XP Home |
Sophos is fine.
I use some of their specialty products. But I've never used their installed/onboard AntiVirus. ________________ My Opinion.... I do not recommend Norton/Symantec products. I realize that they have supposedly cleaned up their tools recently, but I still haven't seen the benefit, nor advantage in using it. Get rid of one or both Sophos or Norton/Symantec ________________ I use Avira - (free) Also highly recommended is: Avast _______________________ Remember that you can only have (1) one Antivirus installed and active at any one time. To remove the Norton/Symantec, you can use Control Panel - Add/Remove but they also offer a very good uninstall utility to get rid of all remnants of Norton/Symantec http://service1.symantec.com/Support/tsgen...005033108162039 I'll have a look at your Pit Test Results and get back to you. |
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Sep 15 2009, 11:34 AM
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#14
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New Member ![]() Group: Authentic Member Posts: 13 Joined: 11-September 09 Member No.: 87,868 Operating System: Windows 2002 (i think) |
My only concern is that when I ran Norton it picked up some cookies but when I have run sophos in the past it never picks up on anything...Will Avia and how do I get rid of sophos? thanks
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Sep 15 2009, 11:51 AM
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#15
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![]() Tech Team Group: Administrator Posts: 6,248 Joined: 15-May 05 From: California Member No.: 32,477 Operating System: Win98, Win2k Pro, XP Pro, XP Home |
Each Security product has its own proprietary inclusion/exclusion list.
Some pickup on certain cookies, others don't. And while even tracking-cookies are more the province of Anti-Spyware, cookies themselves are not generally considered high risk. I clear my cookies using: ATF-Cleaner http://www.atribune.org/index.php?option=c...5&Itemid=25 or CleanUp 4.52 http://www.stevengould.org/index.php?optio...&Itemid=219 ______________-- You should be able to uninstall Sophos via Control Panel - Add/Remove Here's extra information is needed: http://www.sophos.com/support/knowledgebas...icle/11019.html |
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