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> [Resolved] Not sure if I have malware or if my router is failing , Web pages stop loading and sometime never finish.
rpachon
post Jun 19 2009, 08:54 PM
Post #16


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OK, now it opened a new windows as it tried to scan the file but it returned an error: "ERROR: Can't find upload file!". I even tried to make a copy of the file and Windows also returned an error: "Cannot copy d50103b0: Cannot find the file specified. Make sure you specify the correct path and file name."

Any ideas?
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SpySentinel
post Jun 21 2009, 10:53 AM
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Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.





Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:




Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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rpachon
post Jun 21 2009, 11:48 AM
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So far so good! After combofix rebooted the PC I have not had any disconnections!! Attached are the logs.

Thanks again!

Attached File  log.txt ( 14.54K ) Number of downloads: 25

Attached File  ComboFix.txt ( 14.54K ) Number of downloads: 77

Attached File  ComboFix2.txt ( 13.51K ) Number of downloads: 51
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SpySentinel
post Jun 22 2009, 04:09 PM
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You're welcome. Looks like ComboFix took care of the problem.


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

QUOTE
File::
c:\windows\system32\214DDB9A7C.sys


Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
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rpachon
post Jun 22 2009, 08:53 PM
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Attached File  ComboFix.txt ( 28.53K ) Number of downloads: 70
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SpySentinel
post Jun 24 2009, 05:29 PM
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How is your computer running?
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rpachon
post Jun 24 2009, 06:24 PM
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Perfectly. I am pretty sure ComboFix got rid of the annoying malware. I appreciate the help you provided. I just wanted to know if I can now get rid of all the tools I installed during the last couple of weeks.

Regards,
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SpySentinel
post Jun 26 2009, 04:49 PM
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Hi rpachon, You're welcome.


Your log looks clean, Great Job thumbup.gif


Follow these steps to uninstall Combofix and tools used in the removal of malware
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.


Now for some cleanup..
Please download OTC and save it to Desktop.
  • Please make sure you are connecting to the Internet
  • Double-click OTC.exe
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes


Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.


  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    1. From within Internet Explorer click on the Tools menu and then click on Options.
    2. Click once on the Security tab
    3. Click once on the Internet icon so it becomes highlighted.
    4. Click once on the Custom Level button.
      1. Change the Download signed ActiveX controls to Prompt
      2. Change the Download unsigned ActiveX controls to Disable
      3. Change the Initialize and script ActiveX controls not marked as safe to Disable
      4. Change the Installation of desktop items to Prompt
      5. Change the Launching programs and files in an IFRAME to Prompt
      6. Change the Navigate sub-frames across different domains to Prompt
      7. When all these settings have been made, click on the OK button.
      8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

    • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    • Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    • Install SpywareGuard - SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program or there will be a conflict.

    • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    here are some additional utilities that will enhance your safety

    • McAfee Site Advisor <= McAfee Site Advisor protects your browser against malicious sites and warns you when you go to one.
    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software
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    SpySentinel
    post Jul 3 2009, 05:03 PM
    Post #24


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    Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

    If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

    Everyone else please begin a New Topic.

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