Hi Thnx to tom coyote they fixed my problem a couple of yrs back ...so here i am again and i know and appreciate the good you do .... i am an amateur but can get around on the computer fairly well ... what i've seen in this matter is the disabling of the MALWAREBYTES program and AVG ...so i cant scan ...hijack works and below is the latest file log after start up ...my EMAIL is [email=" topbandevents@yahoo.com"] topbandevents@yahoo.com[/email]

SYMPTOMS:
the computer will freeze ... it needs restarting which is not always successful the first time ... it will not allow CHROME or EXPLORER to activate any webpages ...i use FLOCK which works ... in the TASK MANAGER i see an iexplore process that I close and the flock starts to work without freezing, the load in is LOOOONG and the start up of FLOCK is also Looong .... when i go into a file with video the PROMPT comes up causing the screen to go to just the BACKGROUND screen w/o ICONS ... and then sometimes to the White Page that requires resetting the background page .... not all files with videos in them do this .... In the tsk mngr i also close dumprep and that moves thing on so i can use it ...the only FREEWARE scan stuff i can get to work so far is STINGER ...which located about 5 things on the first run and then FIXED TROJANS .... since then i have run it and nothing comes up in STINGER as a problem .... i downloaded and saved ERUNT as suggested and as mentioned the log below is done from a fresh start up ----the computer is slow but that is not the only problem I feel something worse is coming up with thing and I must get it fixed before it goes into crash .... thnx for your help and if i can think of other symptoms i'll add them on this log file

I Appreciate your help on this matter

John Hancock

HERE IS THE UPDATED RUN OF HIJACK THIS USING THE NEW VERSION
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:58:26 PM, on 3/1/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Microsoft SQL Server\MSSQL$RETSDATA\Binn\sqlservr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Flock\flock.exe
C:\Documents and Settings\HP_Administrator\Desktop\HJTInstall.exe
C:\Documents and Settings\HP_Administrator\Desktop\HJTInstall.exe
C:\Documents and Settings\HP_Administrator\Desktop\HJTInstall.exe
C:\Documents and Settings\HP_Administrator\Desktop\HJTInstall.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O4 - HKLM\..\Run: [26ffb988] rundll32.exe "C:\WINDOWS\system32\zelojive.dll",b
O4 - HKLM\..\Run: [CPM25cc8a14] Rundll32.exe "c:\windows\system32\sikizela.dll",a
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [rundll32.exe] rundll32.exe "C:\Documents and Settings\HP_Administrator\Application Data\Macromedia\Common\9e0840921.dll""
O4 - HKUS\S-1-5-19\..\Run: [rundll32.exe] rundll32.exe "C:\Documents and Settings\LocalService\Application Data\Macromedia\Common\9e0840921.dll"" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [reroramafi] Rundll32.exe "C:\WINDOWS\system32\poyimimu.dll",s (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [rundll32.exe] rundll32.exe "C:\Documents and Settings\NetworkService\Application Data\Macromedia\Common\9e0840921.dll"" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [rundll32.exe] rundll32.exe "C:\Documents and Settings\LocalService\Application Data\Macromedia\Common\9e0840921.dll"" (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [rundll32.exe] rundll32.exe "C:\Documents and Settings\LocalService\Application Data\Macromedia\Common\9e0840921.dll"" (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
O20 - AppInit_DLLs: c:\windows\system32\hulifeki.dll c:\windows\system32\sikizela.dll
O21 - SSODL: SSODL - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\hulifeki.dll
O22 - SharedTaskScheduler: STS - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\hulifeki.dll
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe
O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O24 - Desktop Component 0: (no name) - file:///C:/DOCUME~1/HP_ADM~1/LOCALS~1/Temp/msohtml1/01/clip_image005.jpg
O24 - Desktop Component 1: (no name) - file:///C:/DOCUME~1/HP_ADM~1/LOCALS~1/Temp/msohtml1/01/clip_image002.jpg
O24 - Desktop Component 2: (no name) - file:///C:/DOCUME~1/HP_ADM~1/LOCALS~1/Temp/msohtml1/01/clip_image001.jpg

--
End of file - 5595 bytes

In Connection Status
Hi OM here is the computer that connects


Address Type: Assigned by DHCP
IP Address: 192.168.1.66
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254



Physical Address: 00-15-58-23-46-BB
IP Address: 192.168.1.66
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Server: 192.168.1.254
Lease Obtained: 11/6/2009 8:58:15 PM
Lease Expires: 11/7/2009 8:58:15 PM
DNS Server: 192.168.1.254
WINS Server:

I followed the procedure twice and still sorry to say not yet

jh

Hi Topband,

On the computer that won't connect

Please note there are 2 steps to this, do not close the command window after step 1

Step 1

• Now go to Start > Run > type: cmd
• Press OK or Hit Enter.
• At the command prompt, type or copy/paste: cmd
• Hit Enter.
• In the command window, type, NSLOOKUP
• hit enter
• Please post the results

Step 2

• type yahoo.com
• hit enter
• Please post the results

Please post back with the both results.

Thanks

NSLOOKUP---

Default Server: resolver1.opendns.com
Address: 208.67.222.222


yahoo.com

Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: yahoo.com.2wire.net
Address: 208.67.219.132

Hi Topband,

Let's see what it says when you use a different setting.

• Go to Start > Control Panel, and choose Network Connections.
• Right click on your default connection, usually Local Area Connection for cable and DSL and choose Properties.
• Click on the Internet Protocol (TCP/IP) item.
• Click Properties
• In the lower box, click the box beside Obtain DNS server addresses automatically
• Click OK

Now follow the previous instructions for running NSLOOKUP the same way you did before and please post both results again.

Thanks

first procedure completed than RUN cmd ...looks like the same as last time

NSLOOKUP---

Default Server: resolver1.opendns.com
Address: 208.67.222.222


yahoo.com

Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: yahoo.com.2wire.net
Address: 208.67.219.132

Hi Topband,

In the past did you attempt to install Service Pack 3?

I'd like to check something. You have Hijackthis on your computer

Please make an uninstall list

• Start HijackThis
• Click the Config button
• Click the Misc Tools button
• Click the Open Uninstall Manager button.
• Click the Save list button and save it to your desktop.

When you press Save, a notepad will open with the contents. Copy/paste the contents of the notepad file in your next reply.

Please tranfer this to your working computer and post it.

disregard the last transmission sorry i didnt click OKhere is the actuality:


NSLOOKUP

Default Server: home
Address: 192.168.1.254

yahoo,com
Default Server: home
Address: 192.168.1.254

DNS Request timed out.
timeout was 2 seconds.
*** Request to home timed-out


Sholuld I carry on with your last tranmission

I have installed Service Pack 3

Hi Topband,

When did you install SP3?

Yes please post the uninstall list.

the date is unknown unless the version number depicts it .... or close to it ..here is the prompt definition

"Use the following information to get technical support for Windows Service Pack 3

Version: 20080414.031525

support information: http://support.microsoft.com?kbid=936929"


here is the uninstall list requested ...

Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Illustrator 9.0
Adobe Photoshop 6.0
Adobe Reader 8.1.2
Adobe Shockwave Player 11
Adobe SVG Viewer
AgentOffice 8.5
AVI MPEG Video Converter
AviSynth 2.5
Azureus Vuze
Cleaner 5
Click'N Design 3D (V5)
Critical Update for Windows Media Player 11 (KB959772)
Data Fax SoftModem with SmartCP
DesignPro 5.4 Limited Edition
Director 8 Shockwave Studio
DirectXInstallService
DivX Codec
DivX Converter
DivX Player
DivX Plus DirectShow Filters
DivX Web Player
Enhanced Multimedia Keyboard Solution
FXhome CompositeLab Pro (remove only)
Google Desktop
Google Earth
Google Talk Plugin
Google Toolbar for Firefox
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Updater
Google Web Accelerator
High Definition Audio Driver Package - KB888111
HijackThis 2.0.2
Hollywood FX 5.5 Additional Effects
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB910393)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB893357)
Hotfix for Windows XP (KB906569)
Hotfix for Windows XP (KB912024)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB935448)
Hotfix for Windows XP (KB952287)
HP Boot Optimizer
HP DigitalMedia Archive
HP DVD Play 2.1
HP Extended Capabilities 4.7
HP Imaging Device Functions 7.0
HP Photosmart for Media Center PC
HP Photosmart Premier Software 6.5
HP PSC & OfficeJet 4.7
HP Update
HP Web Helper
Intellisync® for Yahoo!
IsoBuster 1.9
iTunes
J2SE Runtime Environment 5.0 Update 6
Java™ 6 Update 10
Java™ 6 Update 4
K-Lite Codec Pack 4.0.0 (Full)
LEADTOOLS ePrint 3.0
Macromedia Dreamweaver 4
Macromedia Extension Manager
Macromedia Flash 8
Macromedia Flash 8 Video Encoder
Malwarebytes' Anti-Malware
Maxthon2 Browser (remove only)
Maxtor Manager
Maxtor Manager
Microsoft .NET Framework 1.0 Hotfix (KB887998)
Microsoft .NET Framework 1.0 Hotfix (KB930494)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Live Meeting 2005 Replay Wrapper
Microsoft Office Standard Edition 2003 60 days trial
Microsoft Office XP Media Content
Microsoft Office XP Standard for Students and Teachers
Microsoft Silverlight
Microsoft SQL Server Desktop Engine (RETSDATA)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSN
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6 Service Pack 2 (KB954459)
muvee autoProducer 5.0
muvee autoProducer unPlugged 2.0
Nero 6 Ultra Edition
Nero PhotoShow Express
NeroMIX
NeroVision Express 2
Netscape Browser (remove only)
NVIDIA Drivers
PC-Doctor 5 for Windows
Picasa 3
Pinnacle Hollywood FX for Studio
Piolet 1.9.8
Piolet Toolbar
Placeholder for ULTRA 2 MSL installs
PowerISO
proDAD Heroglyph 1.0
Python 2.2 pywin32 extensions (build 203)
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Rhapsody
Roxio Activation Module
Roxio BackOnTrack
Roxio Central Audio
Roxio Central Copy
Roxio Central Core
Roxio Central Data
Roxio Central Tools
Roxio CinePlayer
Roxio CinePlayer Decoder Pack
Roxio Disc Gallery
Roxio Easy Media Creator 10 Suite
Roxio File Backup
Roxio MediaShare
Roxio Update Manager
SecondLife (remove only)
SecondLifeADITI (remove only)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
SmartSound Quicktracks Plugin
Sonic Express Labeler
Sonic MyDVD Plus
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Steinberg Cubase LE
STOIK Video Converter 2
Studio 9
Studio 9 Content CD/DVD
SUPER © Version 2007.bld.22 (Mar 14, 2007)
SWiSH Max2
TBS WMP Plug-in
TeleKast 1.0.0.9
TrueForms for AgentOffice
TubeTilla Free
ULTRA 2
ULTRA 2 Program Files
ULTRA Master Sets Library 1
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB912945)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB933360)
Update for Windows XP (KB938828)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Updates from HP (remove only)
VC80CRTRedist - 8.0.50727.762
Video Explosion Deluxe
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Media Player Firefox Plugin
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB883667
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB892050
Windows XP Hotfix - KB893066
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB925766
Windows XP Service Pack 3
WordPerfect Office 2002
Yahoo! Install Manager
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Toolbar

THNX OM

Hi TopBand,

Thanks for the log.

It looks like you may have made a typo when you ran NSLOOKUP the last time and accidently typed yahoo,com

Please run it again on the computer that won't connect and post the results.

Step 1

• Now go to Start > Run > type: cmd
• Press OK or Hit Enter.
• At the command prompt, type or copy/paste: cmd
• Hit Enter.
• In the command window, type, NSLOOKUP
• hit enter
• Please post the results

Step 2

• type yahoo.com
• hit enter
• Please post the results

Please post back with the both results.

Thanks

NSLOOKUP---

Default Server: home
Address: 192.168.1.254


yahoo.com

Server: home
Address: 192.168.1.254

Non-authoritative answer:
Name: yahoo.com
Addresses: 209.131.36.159, 209.191.93.53, 69.147.114.224

Hi Topband,

It looks like Service Pack 3 may not have installed correctly and may be the cause of your problems. Your logs show only SP2 being installed.

On the computer that will not connect.

Click Start, open Control Panel

• Double click Add/Remove programs
• Click to select the Show Updates check box
• Click Windows XP Service Pack 3, and then click Remove.
• Click Finish when prompted to, to restart the computer after the removal process is complete.

After the reboot can you connect?

Thanks

ultimate congratulations sir;

this email is from computer a ..thank you very much for sticking with this newer better system...i should install what anti viral protocols to keep this one clean and active ... i'll do pay pal so send me there for your deservant tip OM ..thank you again

john hancock top band

Hi Topband,

Good, Just you know this was a Team effort, I had some help.

Get the antivirus program installed and post a new OTL log. We'll see what we can do about keeping this computer safe.

Here's some freebies. Pick one and install it.

Avast
Help and support can be found here Avast Forum
AVG
Help and support can be found here AVG Forum
Antivir PersonalEditionClassic
Help and support can be found here Avira Personal Support Forum