I have trojan horse downloader virus on my computer and I am trying to follow the instructions for creating a Hi-jack this file log. When I down loaded the Malwarebytes' Anti-Malware file to my desktop, right click and select run as administrator then click on run, nothing happens. It does not start to scan my computer and I get no prompts to do anything.

I am running Vista Ultimate 32 bit system with service pack 1. I have already ran the ATF Cleaner on my system. and rebooted the computer.

What do I need to do to get a file log.

Just a little more information. TrendMicro didn't find any viruses so I went to the microsoft web site and ran the onecare live program. This ran and came up with the following:

Trojandownloader:Win32/Renos.gen!BE

When I tried to follow the removal process a pop up said this program is not compatible with Vista 64 bit systems. I am running the 32 bit system and that was what it was supposed to work with.
I went to What the tech and followed the steps for removing this virus. That is when I couldn't get the Malwarebytes Anti-Malware to work.

So I am waiting for someone to help me with the next step.
Thanks
David

Hi and Welcome,

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted.
• Please DO NOT run any scans or fix items without my direction.

Please do the following:

STEP #1

Please download DDS and save it to your desktop.

• Disable any script blocking protection
• Double click dds.pif to run the tool.
• When done, two DDS.txt's will open.
• Save both reports to your desktop.

---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.



STEP #2

(NOTE: If GMER won't run in normal mode, try it in safe mode)


Download GMER Rootkit Scanner from here or here.

• Extract the contents of the zipped file to desktop.
• Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
• If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
  
  
  Click the image to enlarge it
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following ...
  • Sections
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop, and attach it in reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries




.

I have attached the DDS.txt and the Attach.txt logs


DDS (Ver_09-06-26.01) - NTFSx86
Run by ensign at 10:11:22.18 on Tue 07/14/2009
Internet Explorer: 8.0.6001.18783
Microsoft® Windows Vista™ Ultimate 6.0.6001.1.1252.1.1033.18.2045.1213 [GMT -4:00]

AV: Trend Micro Internet Security *On-access scanning disabled* (Updated) {7D2296BC-32CC-4519-917E-52E652474AF5}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Windows\Explorer.EXE
C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
C:\Windows\system32\java.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskeng.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Maxtor\OneTouch Status\MaxMenuMgr.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
C:\Windows\system32\STacSV.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Users\ensign\Desktop\dds.pif
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: MJCore class: {d88e1558-7c2d-407a-953a-c044f5607cea} - c:\program files\jcore\Jcore2.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
mRun: [mxomssmenu] "c:\program files\maxtor\onetouch status\maxmenumgr.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [UfSeAgnt.exe] "c:\program files\trend micro\internet security\UfSeAgnt.exe"
mRun: [StartCCC] c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe
mRun: [SigmatelSysTrayApp] c:\program files\sigmatel\c-major audio\wdm\sttray.exe
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\progra~1\java\jre16~3.0_0\bin\ssv.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} - hxxp://support.dell.com/systemprofiler/SysProExe.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
STS: Windows DreamScene: {e31004d1-a431-41b8-826f-e902f9d95c81} - %SystemRoot%\System32\DreamScene.dll

============= SERVICES / DRIVERS ===============

R1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;c:\windows\system32\drivers\tmlwf.sys [2008-7-29 145424]
R2 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-1-15 204800]
R2 Maxtor Sync Service;Maxtor Service;c:\program files\maxtor\sync\SyncServices.exe [2007-9-28 156976]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2008-7-29 50192]
R2 TmPfw;Trend Micro Personal Firewall;c:\program files\trend micro\internet security\TmPfw.exe [2009-1-18 497008]
R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2009-3-19 36368]
R2 TmProxy;Trend Micro Proxy Service;c:\program files\trend micro\internet security\TmProxy.exe [2009-1-18 677128]
R2 tmwfp;Trend Micro WFP Callout Driver;c:\windows\system32\drivers\tmwfp.sys [2008-7-29 256528]

=============== Created Last 30 ================

2009-07-13 07:12 <DIR> --d----- c:\programdata\Windows Genuine Advantage
2009-07-13 07:03 142,829,963 a------- c:\windows\MEMORY.DMP
2009-07-09 17:42 <DIR> --d----- c:\program files\WWShow
2009-07-09 17:37 <DIR> --d----- c:\program files\Jcore
2009-07-09 17:36 <DIR> --d----- c:\users\ensign\appdata\roaming\pridl
2009-06-23 17:53 30,568 a------- c:\windows\system32\mdimon.dll

==================== Find3M ====================

2009-06-10 22:35 86,016 a------- c:\windows\inf\infstrng.dat
2009-06-10 22:35 51,200 a------- c:\windows\inf\infpub.dat
2009-06-10 22:35 86,016 a------- c:\windows\inf\infstor.dat
2009-05-09 01:50 915,456 a------- c:\windows\system32\wininet.dll
2009-05-09 01:34 71,680 a------- c:\windows\system32\iesetup.dll
2009-04-30 08:37 293,376 a------- c:\windows\system32\psisdecd.dll
2009-04-30 08:37 428,544 a------- c:\windows\system32\EncDec.dll
2009-04-23 08:43 784,896 a------- c:\windows\system32\rpcrt4.dll
2009-04-23 08:42 636,928 a------- c:\windows\system32\localspl.dll
2009-04-21 07:55 2,033,152 a------- c:\windows\system32\win32k.sys
2008-06-14 23:38 665,600 a------- c:\windows\inf\drvindex.dat
2008-06-13 18:16 174 a--sh--- c:\program files\desktop.ini
2006-11-02 08:40 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:40 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:40 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:40 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2006-11-22 10:58 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 10:14:00.73 ===============

Any luck getting the GMER scan to run?

I downloaded the gmer and unzipped it but when I tried to run it I got the blue screen of death.

I have to run to work now so please leave me my next option and I will get back to work on it when I get home.

One or more of the identified infections is a backdoor trojan and password stealer.

This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.
It would also be wise to contact those same financial institutions to appraise them of your situation.
Please read this: How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?


Please do the following:

Download Combofix from either of the links below. You must rename it before saving it.
Save it to your desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

• If you are using Firefox, make sure that your download settings are as follows:
  
  • Tools->Options->Main tab
  • Set to "Always ask me where to Save the files".

Link 1
Link 2



During the download, rename Combofix to Combo-Fix as follows:





--------------------------------------------------------------------

• It is important you rename Combofix during the download, but not after.
• Please do not rename Combofix to other names, but only to the one indicated.

• Double click on Combo-Fix.exe & follow the prompts.
  
  • When finished, it will produce a report for you.
  • Please post the "C:\Combo-Fix.txt" for further review.
  
  **Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**
  
  
  
  -----------------------------------------------------------
  
  
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  
  -----------------------------------------------------------

I started to run combo-fix and all of a sudden the computer shut down and rebooted. A box popped up and said windows experienced a unexpected shutdown. Should I delete the combo-fix reinstall it then disconnect my computer from the internet while combo-fix runs. That way no one can take control of the computer and interrupt combo-fix.

Yes, please do, delete the copy you have download a fresh copy

make sure all your security programs are disabled so they do not interfere with combo-fix

here is the combo fix notepad file

ComboFix 09-07-14.07 - ensign 07/14/2009 21:19.3.2 - NTFSx86
Microsoft® Windows Vista™ Ultimate 6.0.6001.1.1252.1.1033.18.2045.1303 [GMT -4:00]
Running from: c:\users\ensign\Desktop\Combo-Fix.exe
AV: Trend Micro Internet Security *On-access scanning disabled* (Updated) {7D2296BC-32CC-4519-917E-52E652474AF5}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((( Files Created from 2009-06-15 to 2009-07-15 )))))))))))))))))))))))))))))))
.

2009-07-14 14:23 . 2009-07-14 17:38 -------- d-----w- c:\users\ensign\AppData\Local\Adobe
2009-07-12 00:54 . 2009-07-12 00:55 -------- d-----w- c:\program files\Windows Live Safety Center
2009-07-09 21:36 . 2009-07-12 03:50 -------- d-----w- c:\users\ensign\AppData\Roaming\pridl
2009-06-27 08:05 . 2009-06-27 08:05 746744 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll
2009-06-23 21:53 . 2008-11-04 07:30 30568 ----a-w- c:\windows\system32\mdimon.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-07-02 00:30 . 2009-06-03 21:54 -------- d-----w- c:\users\ensign\AppData\Roaming\Skype
2009-07-01 20:00 . 2009-06-03 22:01 -------- d-----w- c:\users\ensign\AppData\Roaming\skypePM
2009-06-23 21:54 . 2008-06-14 09:42 -------- d-----w- c:\programdata\Microsoft Help
2009-06-11 02:39 . 2009-06-11 02:39 -------- d-----w- c:\users\ensign\AppData\Roaming\ATI
2009-06-11 02:33 . 2009-06-11 02:33 -------- d-----w- c:\program files\SigmaTel
2009-06-11 02:33 . 2008-06-14 10:12 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-06-11 02:33 . 2009-06-11 02:33 -------- d-----w- c:\program files\Common Files\InstallShield
2009-06-11 02:30 . 2009-06-11 02:27 -------- d-----w- c:\program files\ATI Technologies
2009-06-11 02:27 . 2009-06-11 02:27 -------- d-----w- c:\program files\ATI
2009-06-11 02:17 . 2009-06-11 02:17 -------- d-----w- c:\program files\Intel
2009-06-03 22:01 . 2009-06-03 22:01 56 ---ha-w- c:\windows\system32\ezsidmv.dat
2009-06-03 21:53 . 2009-06-03 21:53 -------- d-----w- c:\program files\Common Files\Skype
2009-06-03 21:53 . 2009-06-03 21:53 -------- d-----r- c:\program files\Skype
2009-06-03 21:53 . 2009-06-03 21:53 -------- d-----w- c:\programdata\Skype
2009-05-31 21:23 . 2009-05-31 21:23 -------- d-----w- c:\users\ensign\AppData\Roaming\PeerNetworking
2009-05-25 17:51 . 2008-06-13 17:16 100256 ----a-w- c:\users\ensign\AppData\Local\GDIPFONTCACHEV1.DAT
2009-05-25 17:40 . 2008-06-14 09:46 -------- d-----w- c:\program files\Microsoft Works
2009-05-19 00:36 . 2009-05-19 00:36 -------- d-----w- c:\programdata\WindowsSearch
2009-05-16 00:25 . 2009-05-16 00:25 416128 ----a-w- c:\programdata\Microsoft\eHome\Packages\NetTV\Browse\NetTVResources.dll
2009-05-12 14:04 . 2009-05-12 14:04 34062 ----a-w- c:\users\ensign\AppData\Roaming\Move Networks\ie_bin\Uninst.exe
2009-05-09 05:50 . 2009-06-11 01:47 915456 ----a-w- c:\windows\system32\wininet.dll
2009-05-09 05:34 . 2009-06-11 01:47 71680 ----a-w- c:\windows\system32\iesetup.dll
2009-04-30 12:37 . 2009-06-13 21:27 293376 ----a-w- c:\windows\system32\psisdecd.dll
2009-04-30 12:37 . 2009-06-13 21:27 428544 ----a-w- c:\windows\system32\EncDec.dll
2009-04-23 12:43 . 2009-06-11 01:24 784896 ----a-w- c:\windows\system32\rpcrt4.dll
2009-04-23 12:42 . 2009-06-11 01:34 636928 ----a-w- c:\windows\system32\localspl.dll
2009-04-21 11:55 . 2009-06-11 01:44 2033152 ----a-w- c:\windows\system32\win32k.sys
2006-11-22 14:58 . 2006-11-22 14:58 8192 --sha-w- c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((( SnapShot@2009-07-15_00.26.56 )))))))))))))))))))))))))))))))))))))))))
.
+ 2008-06-13 21:17 . 2009-07-15 01:16 41004 c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
+ 2006-11-02 13:03 . 2009-07-15 01:16 62952 c:\windows\System32\WDI\BootPerformanceDiagnostics_SystemData.bin
- 2006-11-02 13:00 . 2009-07-14 23:49 16384 c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
+ 2006-11-02 13:00 . 2009-07-15 01:16 16384 c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
+ 2006-11-02 13:00 . 2009-07-15 01:16 81920 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
- 2006-11-02 13:00 . 2009-07-14 23:49 81920 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
- 2006-11-02 13:00 . 2009-07-14 23:49 16384 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
+ 2006-11-02 13:00 . 2009-07-15 01:16 16384 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
+ 2008-06-13 18:02 . 2009-07-15 01:16 9642 c:\windows\System32\WDI\{86432a0b-3c7d-4ddf-a89c-172faa90485d}\S-1-5-21-4225793217-963442044-4212106655-1000_UserData.bin
- 2009-07-14 14:55 . 2009-07-15 00:16 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
+ 2009-07-15 01:14 . 2009-07-15 01:14 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
+ 2009-07-15 01:14 . 2009-07-15 01:14 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
- 2009-07-14 14:55 . 2009-07-15 00:16 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
+ 2006-11-02 10:33 . 2009-07-15 01:22 598350 c:\windows\System32\perfh009.dat
- 2006-11-02 10:33 . 2009-07-15 00:23 598350 c:\windows\System32\perfh009.dat
+ 2006-11-02 10:33 . 2009-07-15 01:22 101988 c:\windows\System32\perfc009.dat
- 2006-11-02 10:33 . 2009-07-15 00:23 101988 c:\windows\System32\perfc009.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2009-02-06 3885408]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-19 1008184]
"Zune Launcher"="c:\program files\Zune\ZuneLauncher.exe" [2008-11-10 157312]
"mxomssmenu"="c:\program files\Maxtor\OneTouch Status\maxmenumgr.exe" [2007-09-06 169264]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
"UfSeAgnt.exe"="c:\program files\Trend Micro\Internet Security\UfSeAgnt.exe" [2009-04-01 995528]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2006-11-10 90112]
"SigmatelSysTrayApp"="c:\program files\SigmaTel\C-Major Audio\WDM\sttray.exe" [2007-05-06 405504]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AutoUpdateDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
"{C40920AC-DB07-490B-A8E4-6DE7D7E0ACA6}"= TCP:6004|c:\program files\Microsoft Office\Office12\outlook.exe:Microsoft Office Outlook
"{2E869305-F402-484B-8428-8479C7F1BD45}"= c:\program files\Windows Live\Sync\WindowsLiveSync.exe:Windows Live Sync
"{61B4DDB1-8E0D-44FD-AA5A-67CEB23870AE}"= c:\program files\Skype\Phone\Skype.exe:Skype
"{701BE77C-A7E0-459B-8896-C8196A6C630D}"= c:\program files\Skype\Phone\Skype.exe:Skype
"{1881B864-D50B-4410-A762-557DAE8B523A}"= c:\program files\Skype\Phone\Skype.exe:Skype
"{B98F6DC0-8441-46D7-AFED-6C0A38AC6EB5}"= c:\program files\Skype\Phone\Skype.exe:Skype
"{F0D0ED47-E81C-470F-A5C3-50B39C658885}"= c:\program files\Skype\Phone\Skype.exe:Skype

R1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;c:\windows\System32\drivers\tmlwf.sys [7/29/2008 12:06 PM 145424]
R2 LinksysUpdater;Linksys Updater;c:\program files\Linksys\Linksys Updater\bin\LinksysUpdater.exe [1/15/2008 10:28 AM 204800]
R2 tmevtmgr;tmevtmgr;c:\windows\System32\drivers\tmevtmgr.sys [7/29/2008 12:06 PM 50192]
R2 TmPfw;Trend Micro Personal Firewall;c:\program files\Trend Micro\Internet Security\TmPfw.exe [1/18/2009 10:34 AM 497008]
R2 tmpreflt;tmpreflt;c:\windows\System32\drivers\tmpreflt.sys [3/19/2009 9:23 AM 36368]
R2 TmProxy;Trend Micro Proxy Service;c:\program files\Trend Micro\Internet Security\TmProxy.exe [1/18/2009 10:34 AM 677128]
R2 tmwfp;Trend Micro WFP Callout Driver;c:\windows\System32\drivers\tmwfp.sys [7/29/2008 12:06 PM 256528]

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\>{60B49E34-C7CC-11D0-8953-00A0C90347FF}]
"c:\windows\System32\rundll32.exe" "c:\windows\System32\iedkcs32.dll",BrandIEActiveSetup SIGNUP

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{7070D8E0-650A-46b3-B03C-9497582E6A74}]
%SystemRoot%\system32\soundschemes.exe /AddRegistration
.
.
------- Supplementary Scan -------
.
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-07-14 21:27
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2009-07-15 21:28
ComboFix-quarantined-files.txt 2009-07-15 01:28

Pre-Run: 149,629,210,624 bytes free
Post-Run: 149,609,496,576 bytes free

135 --- E O F --- 2009-06-24 07:00

Hi,

Please do the following:

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
• They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".

Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')



Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:

1.Click File;
2.Click Save As... Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save ...

• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
• When finished, it shall produce a log for you.
• Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


NEXT

Download TFC to your desktop

• Close any open windows.
• Double click the TFC icon to run the program
• TFC will close all open programs itself in order to run,
• Click the Start button to begin the process.
• Allow TFC to run uninterrupted.
• The program should not take long to finish it's job
• Once its finished it should automatically reboot your machine,
• if it doesn't, manually reboot to ensure a complete clean

It's normal after running TFC cleaner that the PC will be slower to boot the first time.

NEXT

Please download Malwarebytes' Anti-Malware

• Double Click mbam-setup.exe to install the application.
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected. <-- very important
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT

**Vista users - right click on the IE icon and run as administrator

Run an on-line scan with Kaspersky

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:

• Close any open programs
• Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.

• Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View scan report at the bottom.
  
  
  
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

In your next reply please include

• ComboFix Log
• MBAM Log
• Kaspersky report

Here are the three reports

Hi,

Please do the following:

It appears from the Kaspersky log that the C:\Users\ensign\AppData\Local\Microsoft\Windows\WER directory is infected.

Please navigate to that directory and delete it and all the files contained within it (use windows explorer (windows key +E), right click the folder > delete).

(the other items found by Kaspersky are in quarantine, which we will be clearing up now)


Next

Visit ADOBEand download the latest version of Acrobat Reader (version 9.1)
Having the latest updates ensures there are no security vulnerabilities in your system.


NEXT


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6 and save it to your desktop.
  
• Scroll down to where it says "Java SE Runtime Environment (JRE) 6 Update 14. The Java SE Runtime Environment (JRE) allows end-users to run Java applications."
• Click the "Download" button to the right.
• Select the Windows platform from the dropdown menu.
• Read the License Agreement and then check the box that says: " I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh.
• Click on the link to download Windows Offline Installation and save the file to your desktop.
• Close any programs you may have running - especially your web browser.

• Now go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
• Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.

• After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    Applications and AppletsTrace and Log Files
  • Click OK on Delete Temporary Files Window
    
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

NEXT

Follow these steps to uninstall Combofix

• Click START then RUN
• Now type Combofix /u in the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

NEXT

Now to remove the rest of the tools that we have used in fixing your machine:

• Make sure you have an Internet Connection.
• Download OTC to your desktop and run it
• A list of tool components used in the Cleanup of malware will be downloaded.
• If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
• Click Yes to begin the Cleanup process and remove these components, including this application.
• You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

NEXT

Below I have included a number of recommendations for how to protect your computer against malware infections.

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe.
  
  
• Keep Windows updated by regularly checking their website at :
  http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
• SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
  
  
• SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
  
  
• Make Internet Explorer more secure
  
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  
  
• ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  
  
• MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
  
  WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop
  WOT has an addon available for both Firefox and IE
  
  
• Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
  secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
  blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
  Here
  
  
  If you choose to use Firefox, I highly recommend this add-on to keep your PC even more secure.
  
  • NoScript - for blocking ads and other potential website attacks
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
  Think Prevention.
  PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

I went to my C drive and can't find the exact file listed in the Kaspersky log.
I can find C:\Users\ensign and that is all.

When I search my computer for the exact directory. I type in the directory just as it is shown and it comes up with ERC

What am i doing wrong?

I'm not exactly a computer guy.

Hi,

Please do this:

Please download OTM by OldTimer.

• Save it to your desktop.
• Please click OTM and then click >> run.
• Copy the lines inside the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

• Return to OTM, right click in the "Paste Instructions for items to be Moved" window (under the yellow bar) and choose Paste.
• Click the red Moveit! button.
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
• Close OTM

Note: If an item cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.