Good Afternoon,

Earlier this week my PC was infected.

Tremendous assistance was provided by my tech savior JPSHORTSTUFF who patiently walked me through sanitizing my system.

Unfortunately, one nasty side effect of the infection still persists. I am unable to open any MS Office files. Even if I try to launch an MS Office app, a popup appears that seems to be trying to install the program again (as if it is not recognizing that the program is already installed).

jpshortstuff recommended that I post this issue in this forum.

You probably are familiar with and have seen this problem before but I was able to get a screen capture of the popup before installation (or whatever it was doing) continued and I cancelled the process.

I look forward to any assistance that can be provided. Let me thank you in advance for your help.

Mike

Yes, it occurrred several times. I've tried to open an Office application or an application's file several times over the past week.

The last time I tried was yesterday-just after assitance in cleining my system (that's when I posted my initial message with screen capture in this forum).

While waiting for a reply, I perforemd a Windows Update and since then, it seems to work fine.

I don't know if the Updatewas the reason but I'm glad it's working now because my school smester just started!

Thanks again.