Good Afternoon,

Earlier this week my PC was infected.

Tremendous assistance was provided by my tech savior JPSHORTSTUFF who patiently walked me through sanitizing my system.

Unfortunately, one nasty side effect of the infection still persists. I am unable to open any MS Office files. Even if I try to launch an MS Office app, a popup appears that seems to be trying to install the program again (as if it is not recognizing that the program is already installed).

jpshortstuff recommended that I post this issue in this forum.

You probably are familiar with and have seen this problem before but I was able to get a screen capture of the popup before installation (or whatever it was doing) continued and I cancelled the process.

I look forward to any assistance that can be provided. Let me thank you in advance for your help.

Mike

The best thing to do here is to reinstall office if you have the disc.

If you don't have the installation media, you could try the Windows Installer Cleanup Utility. Install it, and run it from your programs menu. Find the Microsoft Office 2007 entry and remove it.

This is not guaranteed to work, and you may just have to reinstall the software. If you have purchased it, but it came preinstalled on your computer you will probably have to contact Microsoft for replacement media.