How to use the ping command to check your network connection

1. Click on Start then Run
2. Type cmd and press Enter or click OK
3. Type ping www.mozilla.org and press Enter
4. Right click on the command prompt window title bar, select Edit then Mark
5. Use the mouse to select all the output from the ping command, them click the right mouse button. This will copy the data to the clipboard.
6. Start a new post here and paste the data you copied into it.

The output of the ping command should look something like this:

Pinging www-mozilla-org.glb.mozilla.com [63.245.209.11] with 32 bytes of data:

Reply from 63.245.209.11: bytes=32 time=97ms TTL=236
Reply from 63.245.209.11: bytes=32 time=88ms TTL=236
Reply from 63.245.209.11: bytes=32 time=87ms TTL=236
Reply from 63.245.209.11: bytes=32 time=89ms TTL=236

Ping statistics for 63.245.209.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 97ms, Average = 90ms

If ping works (you get responses from mozilla.org) then you have a working internet connection and name resolutions (DNS or Domain Name Server) is also working correctly.

If the ping doesn't work, try pinging the IP address I show in my sample response, since Mozilla.org's IP address should be very stable.

ping 63.245.209.11

If this works then you have a working internet connection but you have a DNS (Domain Name Server) problem. Contact your ISP for assistance. A workaround would be to give OpenDNS a try. Directions are here: https://www.opendns.com/homenetwork/start,

If it doesn't work then your internet connection is defective.

This post has been edited by Ztruker: Mar 12 2009, 07:20 PM