A BIG thank you to Quietman7 for granting WTT permission to post his material. (Intro slightly edited to fit WTT requirements)

During the process of removing malware from a computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may at times be detected by the User's anti-virus or anti-malware scanner as a "RiskTool", "Hacking tool", "Potentially unwanted tool", a virus or a "Trojan" when that is not the case.

These tools have been carefully created and tested by security experts so if anti-virus or anti-malware programs flag them as malware, the detection is what's known as a "False Positive". Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. In these cases, the removal of these files can have "unpredictable results" and unintentional results.

To avoid any problems while using a specialized tool it is very important that the User temporarily disable their anti-virus and/or anti-malware programs before using them.

Quietman7 has compiled a list of common anti-virus programs and the relevant steps to disable their Real-time protection capabilities. After the system has been cleaned or when advised by the helper, it is important that the security programs be re-enabled to avoid re-infection. A special thanks also to Yourhighness for the diligent effort in compiling this list.

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How to Temporarily Disable your Anti-virus


AVAST
Right click on the avast! icon in system tray (looks like this: ) and choose (Stop On-Access Protection)




AVG
Please open the AVG Control Center program -> double-click on the "AVG Resident Shield" component (looks like this: ) -> deselect the "Turn on AVG Resident Shield" checkmark and save the setting.
When you need to enable the AVG Resident Shield, ( I will let you know when) just open the AVG Control Center program -> double-click on the "AVG Resident Shield" component -> select the "Turn on AVG Resident Shield" checkmark and save the setting.





AVG 8
Please open the AVG 8 Control Center, by right clicking on the AVG 8 icon on task bar.

Click on Tools.
Select Advanced Settings.
In the left hand pane, scroll down to "Resident Shield".
In the main pane, deselect the option to "Enable Resident Shield."
To re-enable AVG 8, please select "Enable Resident Shield" again.



AVIRA ANTIVIR
Please navigate to the system tray on the bottom right hand corner and look for an open white umbrella on red background (looks to this: )

• right click it-> untick the option AntiVir Guard enable.
• You should now see a closed, white umbrella on a red background (looks to this: )

You succesfully disabled the AntiVir Guard.





ESET NOD32 ANTIVIRUS
Please navigate to the system tray on the bottom right hand corner and look for a sign.

• click it -> click on the button.
• a popup will warn that protection will now be disabled. Click on "Yes" to disable the Antivirus guard.

You succesfully disabled the NOD32 Guard.





F-SECURE ANTIVIRUS
Please navigate to the system tray on the bottom right hand corner and look for a blue sign.

• right click it-> select Unload.
• The F-Secure sign should now be surrounded by a red striked through circle (looking like this: )

You succesfully disabled the F-Secure Guard.





KASPERSKY ANTIVIRUS
Please navigate to the system tray on the bottom right hand corner and look for a sign.

• right click it-> select Pause Protection.
• click on -> By User Request
• a popup will claim that protection is now disabled and a sign like this: will now be shown.

You succesfully disabled the Kaspersky Antivirus Guard.





MCAFEE ANTIVIRUS
Please navigate to the system tray on the bottom right hand corner and look for a sign.

• right-click it -> chose "Exit."
• a popup will warn that protection will now be disabled. Click on "Yes" to disable the Antivirus guard.

You succesfully disabled the McAfee Guard.





NORTON ANTIVIRUS
Please navigate to the system tray on the bottom right hand corner and look for a sign.

• right-click it -> chose "Disable Auto-Protect."
• select a duration of 5 hours (this assures no interference with the cleanup of your pc)
• click "Ok."
• a popup will warn that protection will now be disabled and the sign will now look like this:

You succesfully disabled the Norton Antivirus Guard.





SYMANTEC ENDPOINT PROTECTION
Right click on the icon in the taskbar notification area & select "Disable Symantec EndPoint Protection".

How to Temporarily Disable your Firewall


AntiVir Premium Suite
Please navigate to the system tray on the bottom right hand corner and look for this sign

• Right click it-> untick the option AntiVir Guard enable.
• You should now see a closed, white umbrella on a red background (like this: )

You succesfully disabled the AntiVir Premium Suite Guard.





AVG Antivirus Plus Firewall
Please navigate to the system tray on the bottom right hand corner and look for this sign.

• Right click it-> select Quit Control Center.
• A warning will pop up, click "Yes"

You succesfully disabled the AVG Antivirus Plus Firewall Guard.





CA Personal Firewall
Please navigate to the system tray on the bottom right hand corner and look for the following sign.

• Right click it-> hover (mouse-over) over CA Personal Firewall menue option. A sub-menu will popup.
• Please chose "Disable CA Personal Firewall"
• Unfortunately the system tray icon does not change, so if you want to double-check whether or not you successfully disabled the Firewall, do the above steps again and look for "Enable CA Personal Firewall." If this is the case, then you succesfully disabled the CA Personal Firewall Guard.

Comodo Firewall Pro (free Personal)

• Right-click the system tray icon.
• Select Exit.
• On the Pop up window, Click the Yes button.

You succesfully disabled Comodo Firewall.






F-Secure Internet Security Suite
Please navigate to the system tray on the bottom right hand corner and look for a blue sign.

• Right click it-> select Unload.
• Select: "Unload and allow all network traffic"
• Select Unload to confirm deactivation of F-Secure Internet Security
• You will be asked to enter your Parental Control Password. Please enter it and click "OK."
• The F-Secure sign should now be surrounded by a red striked through circle (looking like this: )

You succesfully disabled the F-Secure Guard.






Jetico Personal Firewall
Please navigate to the system tray on the bottom right hand corner and look for this sign (the arrows could also be filled with green color instead of grey, indicating that the Firewall currently detects traffic).

• Right click it->click on the option Shutdown Firewall.

You succesfully disabled the Jetico Personal Firewall Guard.




Kaspersky Internet Suite
Please navigate to the system tray on the bottom right hand corner and look for a sign.

• Right click it-> select Pause Protection.
• Click on -> By User Request
• A popup will claim that protection is now disabled and a sign like this: will now be shown.

You succesfully disabled the Kaspersky Internet Suite Guard.





Lavasoft Personal Firewall
Please navigate to the system tray on the bottom right hand corner and look for either one of the following three (the sign varies depending on the settings you chose on your PC) / / signs.

• Right click it-> select Exit.
• You will be confronted with a popup saying that you are no longer protected and will disable the Firewall. Click on "Yes."

You succesfully disabled the Lavasoft Personal Firewall Guard.





Norton Internet Security

• Please have a look at this link and follow its instructions.
• Protection will now be disabled.

You succesfully disabled the Norton Internet Security Guard.





Agnitum Outpost Firewall Pro
Please navigate to the system tray on the bottom right hand corner and look for either one of the following three (the sign varies depending on the settings you chose on your PC) / / signs.

• Right click it-> select "Firewall Policy...".
• Chose "Disable."
• You will now see a sign like this in the systemtray.

You succesfully disabled the Agnitum Outpost Firewall Pro Guard.





Panda Internet Security Suite
Please navigate to the system tray on the bottom right hand corner and look for a sign that looks like a Pandabear head.

• Right click it-> select "Close automatic protection.".
• A message will pop up and warn you about disabling the protection. Chose "Yes."
• The above sign in the systemtray will now disapear.

You succesfully disabled the Panda Internet Security Guard.






PC Tools Firewall Plus
Please navigate to the system tray on the bottom right hand corner and look for this sign

• Right click it->click on the option Disable Firewall.
• You should now see a sign like this:

You succesfully disabled the PC Tools Firewall Plus Guard.






Radialpoint Security Services
Please navigate to the system tray on the bottom right hand corner and look for the following sign.

• Right click it-> select "Exit.".
• A message will pop up and warn you about disabling the protection. Chose "Yes."
• The above sign in the systemtray will now disapear.

You succesfully disabled the Radialpoint Security Services Guard.






Sygate Personal Firewall
Please navigate to the system tray on the bottom right hand corner and look for the following sign.

• Right click it-> select "Exit Firewall".
• A message will pop up and warn you about disabling the protection. Chose "Yes."
• The above sign in the systemtray will now disapear.

You succesfully disabled the Sygate Personal Firewall Guard.