[Resolved] Help Please!

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What the Tech > Spyware / Malware / Virus Removal > Infections Removal

[Resolved] Help Please!, Infected?

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Bella75 View Member Profile	Apr 16 2008, 05:56 PM Post #1
New Member Group: New Member Posts: 4 Joined: 16-April 08 Member No.: 78,451 Operating System: Vista Home 32	In July I purchased a new Pc because I felt the old one had been damaged by Malware. When the new PC was setup. the tech did not change DSL modem password, and also setup Netgear wireless at that time. I believe I became reinfected because these passwords were not changed. My PC is running slow. I was unable to run Spyware Doctor until I recently updated to a newer version. Spyware Doctor found Trojan: Agentsd5. Also, I was unable to save my HJT log on my PC..... McAfee was messed with. I am afraid it's infected again.Thank you in advance for any help!!! Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 7:37:18 PM, on 4/16/2008 Platform: Windows Vista (WinNT 6.00.1904) MSIE: Internet Explorer v7.00 (7.00.6000.16643) Boot mode: Normal Running processes: C:\Windows\System32\smss.exe C:\Windows\system32\csrss.exe C:\Windows\system32\wininit.exe C:\Windows\system32\csrss.exe C:\Windows\system32\services.exe C:\Windows\system32\lsass.exe C:\Windows\system32\lsm.exe C:\Windows\system32\winlogon.exe C:\Windows\system32\svchost.exe C:\Windows\system32\svchost.exe C:\Windows\System32\svchost.exe C:\Windows\System32\svchost.exe C:\Windows\System32\svchost.exe C:\Windows\system32\svchost.exe C:\Windows\system32\SLsvc.exe C:\Windows\system32\svchost.exe C:\Windows\system32\svchost.exe C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\Windows Defender\MSASCui.exe C:\Windows\System32\igfxtray.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe C:\Program Files\Spyware Doctor\pctsTray.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\Windows\system32\dlbacoms.exe C:\Windows\system32\svchost.exe C:\Program Files\Spyware Doctor\pctsAuxs.exe C:\Program Files\Spyware Doctor\pctsSvc.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\Windows\system32\svchost.exe C:\Windows\System32\svchost.exe C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\DRIVERS\xaudio.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\wuauclt.exe C:\Program Files\Mozilla Firefox\firefox.exe c:\program files\windows defender\MpCmdRun.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Windows\system32\wbem\wmiprvse.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll O2 - BHO: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL (file missing) O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL (file missing) O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" O4 - HKLM\..\Run: [ECenter] c:\dell\E-Center\EULALauncher.exe O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Dell PC Fax\fm3032.exe" /s O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL O13 - Gopher Prefix: O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...230/mcfscan.cab O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: dlba_device - - C:\Windows\system32\dlbacoms.exe O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe -- End of file - 7460 bytes

Rorschach112 View Member Profile	Apr 27 2008, 07:54 AM Post #2
SuperMember Group: Authentic Member Posts: 3,651 Joined: 29-September 07 Member No.: 73,164 Operating System: Windows XP	Hello Please do an online scan with Kaspersky WebScanner Click on Kaspersky Online Scanner and click Accept You will be prompted to install an ActiveX component from Kaspersky, Click Yes. The program will launch and then begin downloading the latest definition files: Once the files have been downloaded click on NEXT Now click on Scan Settings In the scan settings make that the following are selected: Scan using the following Anti-Virus database: Extended (if available otherwise Standard) Scan Options: Scan Archives Scan Mail Bases Click OK Now under select a target to scan: Select My Computer This will program will start and scan your system. The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected. Now click on the Save as Text button: Save the file to your desktop. Copy and paste that information in your next post. Please download Deckard's System Scanner (DSS) and save it to your Desktop. Close all other windows before proceeding. Double-click on dss.exe and follow the prompts. If your anti-virus or firewall complains, please allow this script to run as it is not malicious. When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.

Rorschach112 View Member Profile	Apr 29 2008, 12:09 PM Post #4
SuperMember Group: Authentic Member Posts: 3,651 Joined: 29-September 07 Member No.: 73,164 Operating System: Windows XP	Hello 1. Please re-open HiJackThis and choose do a system scan only. Check the boxes next to ONLY the entries listed below(if present): O2 - BHO: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL (file missing) O3 - Toolbar: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL (file missing) 2. Now close all windows other than HiJackThis, including browsers, so that nothing other than HijackThis is open, then click Fix Checked. A box will pop up asking you if you wish to fix the selected items. Please choose YES. Once it has fixed them, please exit/close HijackThis. Reboot and tell me how your PC is running and if you are having visible problems

Bella75 View Member Profile	Apr 29 2008, 07:24 PM Post #5
New Member Group: New Member Posts: 4 Joined: 16-April 08 Member No.: 78,451 Operating System: Vista Home 32	HI: I followed your last steps and ran a new HJT log: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:44:14 PM, on 4/29/2008 Platform: Windows Vista (WinNT 6.00.1904) MSIE: Internet Explorer v7.00 (7.00.6000.16643) Boot mode: Normal Running processes: C:\Windows\System32\smss.exe C:\Windows\system32\csrss.exe C:\Windows\system32\csrss.exe C:\Windows\system32\wininit.exe C:\Windows\system32\services.exe C:\Windows\system32\lsass.exe C:\Windows\system32\lsm.exe C:\Windows\system32\winlogon.exe C:\Windows\system32\svchost.exe C:\Windows\system32\svchost.exe C:\Windows\System32\svchost.exe C:\Windows\System32\svchost.exe C:\Windows\System32\svchost.exe C:\Windows\system32\svchost.exe C:\Windows\system32\SLsvc.exe C:\Windows\system32\svchost.exe C:\Windows\system32\svchost.exe C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\Windows Defender\MSASCui.exe C:\Windows\System32\igfxtray.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe C:\Windows\system32\taskeng.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\Windows\system32\dlbacoms.exe C:\Windows\system32\svchost.exe C:\Program Files\Spyware Doctor\pctsAuxs.exe C:\Program Files\Spyware Doctor\pctsSvc.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\Program Files\Spyware Doctor\pctsTray.exe C:\Windows\system32\svchost.exe C:\Windows\System32\svchost.exe C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\DRIVERS\xaudio.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" O4 - HKLM\..\Run: [ECenter] c:\dell\E-Center\EULALauncher.exe O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL O13 - Gopher Prefix: O15 - Trusted Zone: http://www.kaspersky.com O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/d...can_unicode.cab O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...230/mcfscan.cab O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: dlba_device - - C:\Windows\system32\dlbacoms.exe O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe -- End of file - 7591 bytes ------------------------------------------------------------------- Still having problems with: Spyware Doctor with AV: The following exclusions keep being added to AV scan: DBX, OST, MBX, DBT, BAK, ISO, TTF, and PST. This program quarantined : Trojan Agent!sd5. Windows update keeps listing "Office XP Service pack 3" as an important update but fails repeatedly to install. AdAware 2007:will not update definitions. Error message SSL function failed. Spybot S&D: cannot setup fullly and run: Error sending request connection with server could not be established. Under Control Panel User accounts: ASP.NET Machine Account-password protected. I'm not sure what this account is. I had NETGEAR set up on my pc and I am not sure if this is related to the router or not. I also have 4 internet explorer Icons on my desktop....they seem to be multiplying... Thanks again, Bella

Rorschach112 View Member Profile	Apr 30 2008, 06:21 AM Post #6
SuperMember Group: Authentic Member Posts: 3,651 Joined: 29-September 07 Member No.: 73,164 Operating System: Windows XP	Your problem doesn't seem to be malware related Download RootAlyzer to your desktop. Unzip it to a folder on your desktop, close all windows, and run RootAlyzer.exe Click Ok to the two prompts and let the program run it's Quick Scan automatically, this should only take a few seconds Click the Deep Scan tab, check all the boxes and click Ok. Let the scan run un-interrupted, it will take a few minutes. When it is finished scanning, a Log tab will appear at the top, click that. Highlight all the text, right-click on it and press Copy. Paste that information back here by pressing Ctrl + V, or right-click and press Paste. Also mention if you had any problems.

Rorschach112 View Member Profile	May 2 2008, 05:42 PM Post #8
SuperMember Group: Authentic Member Posts: 3,651 Joined: 29-September 07 Member No.: 73,164 Operating System: Windows XP	That means they are in use Your logs are clean ! We need to do a few things You can delete the tools that we used You now need to update your Java and remove your older versions. Please follow these steps to remove older version Java components. * Click Start > Control Panel. * Click Add/Remove Programs. * Check any item with Java Runtime Environment (JRE) in the name. * Click the Remove or Change/Remove button. Download the latest version of Java Runtime Environment (JRE), and install it to your computer from here Below I have included a number of recommendations for how to protect your computer against malware infections. * Keep Windows updated by regularly checking their website at : http://windowsupdate.microsoft.com/ This will ensure your computer has always the latest security updates available installed on your computer. * To reduce re-infection for malware in the future, I strongly recommend installing these free programs: SpywareBlaster protects against bad ActiveX IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all Have a look at this tutorial for IE-Spyad here * SpywareGuard offers realtime protection from spyware installation attempts. Make Internet Explorer more secure Click Start > Run Type Inetcpl.cpl & click OK Click on the Security tab Click Reset all zones to default level Make sure the Internet Zone is selected & Click Custom level In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable". Next Click OK, then Apply button and then OK to exit the Internet Properties page. * MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future. * Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from Here * Take a good look at the following suggestions for malware prevention by reading Tony Klein’s article 'How Did I Get Infected In The First Place' Here Thank you for your patience, and performing all of the procedures requested.

Rorschach112 View Member Profile	May 7 2008, 07:01 PM Post #9
SuperMember Group: Authentic Member Posts: 3,651 Joined: 29-September 07 Member No.: 73,164 Operating System: Windows XP	Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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