OK, This is my sons laptop. The other day all of ours computers did the windows auto update. All were fine at restart except my sons laptop. It will not go on his desk top at all. I get an error ...

A problem has been detected and windows has been shut down to prevent damage to your computer.

UNMOUNTABLE_BOOT_VOLUME

If this is the first time you've seen this stop error screen, restart your computer. If the screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.If this is a new installation, ask your hardware or software manufacturer for any new updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.

Technical information:
*** Stop: 0x000000ED (0x812c5988, 0xC0000006, 0x00000000, 0x00000000)
I'm not sure if those "0"'s are supposed to be "Q"'s. They are all the same tho.

How do I fix this? Also. Please EASY computer english. Novice.

This post has been edited by Starwalker: Sep 18 2006, 01:48 PM

So far it failed a read test.

IDE Disk S/N=NN5JT4B177Y5-read test
No additional sense information
Test results:fail
Error Code 0F00:0244
MSG:Block 6428715: Uncorrectable data error or media.

Still running

Yes, that's the kind of "bad-sector" identification that CHKDSK is supposed to find.
It will also "flag" the found bad-sectors, so that the operating system will not try to use or store information there.

If you've ever installed an Operating System, like XP for instance, you will notice that the installation "pauses" early on in the process with a Message: "Installation is checking for available space on the hard drive" or something like that. It's doing that to make sure that there is "enough" space, and also mapping the "pot-holes" (bad-sectors) so it doesn't attempt to write over a bad-sector which would cause a failure the very first time XP tried to "read" that OS information.

Pretty good plan.

All Hard Drives have bad sectors, even direct from the manufacturer.
Initial "scan"of the hard drive notices and flags bad sectors to avoid, Yes, the "flags" hold, even if you re-format.

Let us know when the "chkdsk /r" and "fixboot" is finished.

Best Regards

lol...I don't know exactly how I did it but I am in Recovery Console. Doing the scan now. I'll post results. I had to go in thru F12 then hard drive.

Thanks for the Update, You're doing just fine.

chkdsk /r can take an "average" of about 40 minutes on small disks (40gig).
Unfortunately, chkdsk /r does not run any faster when the owner/user sits in front of the screen cheering it on.
When you're finished with the procedure I posted, try exiting to Normal boot and play around a bit to see what does and does not function.

When you post back with results, I suspect it will be to say that the "problem has been fixed".
Hope so.

Nice work so far.

Best Regards

ALRIGHT That worked! I'm in. Now I notice there is no adware etc scanners. Whats the adware/spyware scanners I should down load.? I down loaded Spybot. He's got a few different toolbars on here.

This post has been edited by Starwalker: Sep 18 2006, 07:26 PM

ToolBars???
give us a list please.

you need:
Firewall - One - software Firewall (ZoneAlarm, or Sygate are good and free)
AntiVirus - One - I run AVG (free) on all the machines I service
AntiSpyware - a few -
---Spybot Search & Destroy - version 1.4
---Ad-Aware SE Personal version 1.06
---Ewido (free) download at www.grisoft.com
Blocking - one or more
---SpywareBlaster from www.javacoolsoftware.com
---Spyware Guardian from www.javacoolsoftware.com (can be a resource hog and I actually don't run it)
---IE Spyad from - http://www.spywarewarrior.com/uiuc/main.htm (some people don't like this because it actually "blocks" alot of the "pretty adds" from being displayed that they like to look at)
---Host File - (actually SpywareBlaster does a good job and Host file can be "tricky" so you should read alot before installing.

Spam Filter - MailWasher - http://www.mailwasher.net/

How about "Paid Products" like Spy Sweeper, CounterSpy, Spyware Doctor, etc.?
I have run all of them and I'm very happy with each. Those three are regularly in the "Top Product" ratings.
I don't spend the money for alot of reasons. One of which is that the above list does the job very well, thank you very much. And....... Each of the above Paid Products can hog a ton of resources, especially when run in the background.

How about MS Malicious Software Removal Tool? Yeah, OK, you'll get it via Updates anyway.
How about MS Windows Defender? It does a good job on some machines. I don't like it. I don't run it.

Other questions? Ask away.

Best Regards

The utilities I want to download. Of course, free ware. I buy quite a bit. Mostly for my computer. I do work etc on mine. But the kids are another story. I have Norton. Norton to me just plain ole sucks. I ran Trend Internet House Call and it found what Norton couldn't. Also Norton causes me pains in the rear with allowing programs to run. I'd really like a better Virus scanner. My subscription is over in February. I'd love not to spend so much on utilities. I do appreciate developers that make free ware. I do donate when I can.

On my computer I have...
Norton 2005
Adware SE
Spybot Search and Destroy

What about these Registry Cleaners like CC Cleaner? Are they necessary? I get confused with CCC. What is a nice list of scanners that will help my computers run without so many problems and not boot out stuff I need? We have 4 desk tops and 3 laptops. So the free is great.

Hi Starwalker,
Thank you again for your PM confirming that the procedures posted above and your hard work, have been successful in restoring your "problem" computer to full functioning status. Good Work!
I'll also repeat here my recommendation that you consider a regular practice of "backup" of important documents, data, and files, and my suggestion that an External Hard Drive can be useful in that endeavor.

Another strategy for "backup" that does not require purchase of hardware is also available and commonly used. That is, that the computer owner/user divides the Hard Drive into "partitions" such that they appear as independant drives and are labled with their own drive letter, for instance: D:\, E:\, F:\, etc.
The owner/user then reserves drive C:\ for their Windows Operating System, Installs "application" programs on Drive D:\, Stores important Documents and Files on Drive E:\, and may have additional '"partitioned" Drives for such items as F:\ mpg/Tunes, Drive G:\ Games and gaming archives, and on and on.
The advantage of the above "partitioning" strategy is many-fold. Foremost, is that if the machine experiences operating system failure or infection, the independantly partitioned drive C:\ can be worked on, repaired, and even formatted and reinstalled, without damaging the separately partitioned drives for applications, data, tunes, games, etc.
A partitioned hard drive also assists in routine maintenance. For instance, Defragmenting C:\ is easier and faster than defragmenting the entire physical hard drive. Other routine maintenance benefits similarly.

Some folks us Norton Ghost, or Acronis to create a complete "iso image" of their hard drive or just of their "operating system". With an "image" saved the owner/user who runs into trouble with their system can simply Format and restore with minimal time and steps. I don't personally use iso image backups (maybe I should and will in the future) but I do have my Hard Drives partitioned for easier backup to CD for my documents and for easier maintenance/repair of my OS.
_________________________
As to Anti-Malware software to install onto your computer.
I listed various recommended products in the previous post.
All of the products that I listed with recommendaiton can be obtained in a (free) version.
The (free) versions of those products contain all of the protective functions and qualities that are contained in the (paid) version of the same product. I recommend, and run on my own machines, only the (free) versions of those products. I have been doing so, with the above list for years and on dozens of computers, both my own and those belonging to clients who entrust their computer's care to me. No grief so far.

Recommending specific products, like I have above, sometimes creates a storm of controvery. Somebody will say that Kerio or Sygate Firewall is better than Zone Alarm. Or somebody else will report that their machine got infected, even though they had AVG installed. Hey, there are no guarantees! And preparedness is better than just crossing your fingers and toes.

Bottom line:
use a Firewall
use an AV product
use a couple of AntiSpyware products
use a blocking (restricted zone) product

Bottom-Bottom Line: Use your intelligience when surfing.

Bottom-Line Technical consideration:......
Amazingly little thought of, but hugely important!!!
Create "Limited User Accounts" and do ALL of your online activites from Limited User Accounts!
The full explanation is rather wordy, but think of it this way. As a limited user account, one cannot "install applications", cannot make serious changes in the Operating System, and cannot make serious changes to the Registry. So if an owner/user is "surfing the net" while logged on as a "limited user account", and runs afoul of spyware/virus, the infection only has access to the limited level of "privilege" that the limited user account possesses. Therefore, the spyware/virus cannot install/activate its malicious payload, and any "damage" is limited to the limited user account and does not, in most cases, have the ability to spread to the entire machine, registry and operating system.

You'll get some "gripes" from your children. "Why can't I install this new nifty add-on that I want?!!!"
Oh well. If a new add-on or software is wanted or legitimately needed, then the owner/user can log-off and log-into the "password-protected" Administrative Account to download and install. Makes a person think first, before "clicking".

About Ccleaner, and others like ATF Cleaner, and CleanUp!4.5.2
I use CleanUp!4.5.1 (haven't upgraded to 4.5.2, but probably will)

Here's the list of stuff that you should be mindful of cleaning off your machine on a regular basis:


So, the question is: "Do you want to do that Manually on all of your machines? Or would you prefer a safe, automated utility to do that for you with just a few clicks when you are finished with your machine for the night, or after a seriously intense session on the internet?"

I generally recommend that the owner/user do it Manually for a few times, just to get to know what is required. Then using an automated program "makes more sense".

Note: Clearing your JAVA Cache remains a separate operation via Control Panel - JAVA or JSRE - JAVA Control Panel - Delete Files.

Regarding Paid vs. Free utilities:

The AntiMalware community "is" a community. Research is constantly under development. One company may "discover" a threat, before other companies discover the same thing. One company may develop a "fix" before the others do. But then the research is shared, and rapidly, all the companies update their .dat files to accomodate the "fix". At any one time, XYZ Company may be more "up-to-date" than ABC Company, but both will have shared resources within a day or so and be back on a level playing field. If companies are "rated" on a day that "XYZ Company" has recently "made a discovery" then XYZ company is "better", right? No. They may be "Queen for the Day", but remember, it's a community. By and large, the same major companies remain in the top Ten and trade places in the priority of ratings, based on whose team made the most recent discovery or innovation. I suspect it will remain so for the foreseeable future.

If you want additional information or opinion, check around at the various Forums.
BleepingComputers.com
SWI.com
PCPitstop.com
Ahuma.com
PCWorld Magazine
CNET.com
etc.

And our very own Experts here at TC often provide information about their recommendations.
TomCoyote gives a full listing of the protective utilities he uses on his machine.
The various forums offer "security baseline" recommendations in their Malware pinned posts.
In general, the recomendations that you will find will not be terribly different from my suggestions above, though some alternatives and preferences will be added or prioritized differently.

I wish you well in your endeavors.

Best Regards

This post has been edited by dough: Sep 22 2006, 01:06 PM

Thank you for all the info. I am printing the whole thread! You wouldn't believe what happened this morning. MY COMPUTER did the same thing! Although I could access thru Safe Mode. Tony had a big problem with Yahoo toolbar. We had to uninstall it. I downloaded the new version of Adware SE just before I went to bed last night. My daughter tried to get on my pc and it did the same thing Tony's did. Same error page. I just uninstalled Adware SE. I'm going to reinstall and see if it works properly this time. I really like Adware SE. I hope I can install it without problems this time.

Do you mean that YOUR COMPUTER now displays the dread:
UNMOUNTABLE_BOOT_VOLUME

Dang!

Had you also just done a Microsoft Update?
hmmmm.

Also difficulty "updating" Ad-Aware SE Personal version 1.06?

any other "signs and symptoms"?

Problems browsing?

I wonder if there is a Malware in common amoungst your machines due to various users using various of the machines at different times and eventually visiting/clicking on the same infection site?

Any further information that could help?

Will you please Run the PCPitstop Full Test, and Post the TechExpress Link?
http://www.pcpitstop.com

one test each for
--Your Son's machine
--You own machine.

Please label which TechExpress link goes to which machine.

Hi, Sorry to reply so late. Bad winds here keep me running outside.

Yep, The same dreaded error. I haven't had any problems since. I do have a problem with pages loading. I've run virus scan, Adware SE and Spybot. Deleted all the stuff I'm supposed to like temp internet files etc. I ran the ATF cleaner. Pictures don't seem to load as quick as they used to.

When switch from page to page or clicking a link the pc looks like it's thinking about it going to the next page. It sets here with a blank page brought up or it takes forever for it to deside to bring it up. All 3 of us downloaded the updates but so far DD's has been behaving itself.

I'll run the PC Piystop in the later morn. It's 4 am and I haven't been to bed yet.

Hi, I just did a snoop mission on this thing. I found the old version of Adware SE. I tried to delete it from my program files. It's stuck. How can I get rid of this to download the new version?

When "Removing" application and security programs, always "uninstall" the program via:
Start - Control Panel - Add/Remove - Uninstall.