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Jun 6 2009, 05:03 AM
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#1
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![]() Tech Team Group: Tech Team Posts: 326 Joined: 2-March 08 From: Gold Coast, Australia Member No.: 77,263 Operating System: Microsoft Windows 7 Ultimate 64-bit Signature Edition |
I recently had a trial of Nod32 antivirus program, and overall was reasonably impressed but there were a few niggling issues that lead me to uninstall the program. Now, every time I open Outlook I receive the following error message: When I open the Trust Centre and select Add-Ins, lo and behold there is no ESET plugin to remove. Just for reference, I am running: Microsoft Windows Vista Home Premium SP2 (32-bit) Microsoft Office 2007 Ultimate I would appreciate the correct response first go. Cheers Troy |
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Jun 6 2009, 06:32 AM
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#2
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![]() Classroom Administrator Group: Classroom Admin Posts: 9,670 Joined: 18-November 04 From: Canada Member No.: 18,614 Operating System: xp sp3 |
QUOTE I would appreciate the correct response first go OK - I'll be the first sucker to give it a go - I want bonus points if I get it right: seems like there is still reference to it in the registry - if you're OK with editing the registry (which I'm sure you are) check out the paragraph about halfway down: "To Remove the Registry Entries" http://support.microsoft.com/kb/204951 need to edit this key: HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Extensions (that article is for the old version Office 2000 - but I don't imagine it's different for 2007 ) If you want some help with that (which I don't imagine you will) we can export that key and I can do a fix for you cheers CB |
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Jun 6 2009, 07:54 AM
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#3
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![]() Tech Team Group: Tech Team Posts: 326 Joined: 2-March 08 From: Gold Coast, Australia Member No.: 77,263 Operating System: Microsoft Windows 7 Ultimate 64-bit Signature Edition |
I couldn't believe it when I found an ESET key at that location... I was ready to hand you the award then and there...
But sorry, no. The error is still annoying me, so instead of bonus points, you get bonus negative points. (But kudos for trying). While I was at it, I also completely deleted the ESET folder under software, but the error still comes up. So... next! Thanks CatByte |
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Jun 6 2009, 08:00 AM
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#4
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![]() Classroom Administrator Group: Classroom Admin Posts: 9,670 Joined: 18-November 04 From: Canada Member No.: 18,614 Operating System: xp sp3 |
well OK...
I am certainly not giving up that easily.... (no I am NOT stubborn - I'm tenacious - an endearing quality I'm told I'll do anything for bonus points.... so try this one: To delete the extend.dat file (Windows Vista): 1. Exit Outlook. 2. Click Start and then click Search. Click Advanced Search in the upper right corner. 3. Select the Include non-indexed, hidden, and system files (might be slow) check box on the left. On the right, type extend.dat in the Name field and click the Search button. 4. In the search results section, right-click on the extend.dat file and click Delete. NOTE: If Outlook is used by multiple profiles, an extend.dat file exists for each profile. Each extend.dat file must be deleted. By default this file is located in C:\Users\Username\AppData\Local\Microsoft http://kb.eset.com/esetkb/index?page=content&id=SOLN767 (if this works I want a box of chocolates too ) |
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Jun 6 2009, 06:34 PM
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#5
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![]() Tech Team Group: Tech Team Posts: 326 Joined: 2-March 08 From: Gold Coast, Australia Member No.: 77,263 Operating System: Microsoft Windows 7 Ultimate 64-bit Signature Edition |
Ah yes, I've already deleted the extend.dat file. I tried that and it didn't work, but since then I have tried your suggestion and deleted those ESET registry keys, I thought I'd give it another shot. Maybe this time it would work?
Sadly no, my extend.dat file no longer exists! It obviously wasn't rebuilt after deleting it the first time? Cheers, awaiting further guesses. |
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Jun 6 2009, 06:37 PM
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#6
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![]() Classroom Administrator Group: Classroom Admin Posts: 9,670 Joined: 18-November 04 From: Canada Member No.: 18,614 Operating System: xp sp3 |
Try a reinstall - then a complete uninstall with Revo uninstaller
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Jun 6 2009, 07:21 PM
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#7
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![]() Tech Team Group: Tech Team Posts: 326 Joined: 2-March 08 From: Gold Coast, Australia Member No.: 77,263 Operating System: Microsoft Windows 7 Ultimate 64-bit Signature Edition |
Ouch... I'm hoping to avoid that!
Or you mean try Revo Uninstaller to see if it picks up any ESET programs? |
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Jun 6 2009, 07:37 PM
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#8
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![]() SuperMember Group: Malware Team Posts: 2,148 Joined: 15-March 09 From: Antarctica Member No.: 84,696 Operating System: Vista |
@CatByte
I hope you don't mind me jumping in and throwing my two cents in.. @ Troy Correct me if I'm wrong but you've already gone ahead and uninstalled ESET Nod32 Anti-Virus? |
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Jun 6 2009, 08:02 PM
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#9
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![]() SuperMember Group: Malware Team Posts: 2,148 Joined: 15-March 09 From: Antarctica Member No.: 84,696 Operating System: Vista |
@ Troy
Have you tried to do the following yet?? In Outlook, click on Tools > Options > Other > Advanced Options > Add-In Manager. Uncheck "NOD32 Emon" and click 'OK' until you are back in Outlook. This should resolve that message that you are receiving upon opening Outlook. I think CatByte was suggesting that you reinstall the ESET Anti-Virus Trial and then uninstall it using Revo Uninstaller. |
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Jun 6 2009, 10:10 PM
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#10
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![]() Tech Team Group: Tech Team Posts: 326 Joined: 2-March 08 From: Gold Coast, Australia Member No.: 77,263 Operating System: Microsoft Windows 7 Ultimate 64-bit Signature Edition |
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Jun 6 2009, 10:25 PM
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#11
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![]() Tech Team Group: Tech Team Posts: 326 Joined: 2-March 08 From: Gold Coast, Australia Member No.: 77,263 Operating System: Microsoft Windows 7 Ultimate 64-bit Signature Edition |
When I open the Trust Centre and select Add-Ins, lo and behold there is no ESET plugin to remove. Actually it is hiding in there, a tiny drop-down menu and a "Go" button hide down the bottom of the box. Here's where I found it:So, I guess then I get the extra bonus points and the box of chocolates? Cheers for the extra thoughts! Troy |
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Jun 6 2009, 10:52 PM
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#12
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![]() Tech Team Group: Administrator Posts: 6,941 Joined: 15-May 05 From: California Member No.: 32,477 Operating System: Win98, Win2k Pro, XP Pro, XP Home |
Nice work Troy.
Better eat those Chocolates at home. If you bring Chocolates to class, you have to bring enough for everyone. |
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Jun 6 2009, 11:14 PM
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#13
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![]() SuperMember Group: Malware Team Posts: 2,148 Joined: 15-March 09 From: Antarctica Member No.: 84,696 Operating System: Vista |
@Troy
QUOTE So, I guess then I get the extra bonus points and the box of chocolates? Well I think that this was a collaboration between Myself, You, and CatByte. If we didn't all put our ideas together then we wouldn't of been able to help you reach a solution for your issue. and I think we'd have to also share some of the chocolates with Doug; because he is an all and mighty administrator who can perform magic tricks. (a.k.a. make any of us disappear and make a bunny rabbit reappear). I should also remind you of the all so famous kindergarten rule that you learned as a kid and that rule is: "Sharing is Caring". |
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Jun 6 2009, 11:28 PM
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#14
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![]() Tech Team Group: Administrator Posts: 6,941 Joined: 15-May 05 From: California Member No.: 32,477 Operating System: Win98, Win2k Pro, XP Pro, XP Home |
I would never make Troy disappear.
He's the master of off-topic comments. |
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Jun 6 2009, 11:42 PM
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#15
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![]() Tech Team Group: Tech Team Posts: 326 Joined: 2-March 08 From: Gold Coast, Australia Member No.: 77,263 Operating System: Microsoft Windows 7 Ultimate 64-bit Signature Edition |
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