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Jul 3 2009, 07:14 PM
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Authentic Member ![]() ![]() Group: Authentic Member Posts: 83 Joined: 14-August 04 From: Pennsylvania Member No.: 12,467 Operating System: Windows XP Media Center Edition |
Copied Post from Malware Forum
"Hello, I hope someone here can help. I have been going nuts since Sunday with this situation. I used my computer just fine on Saturday. When I booted it up on Sunday morning I received the following error message: ""Windows cannot find C:\Program Files\Creative\Shared Files\dstsvc.exe" I could not understand this and assumed something must not have shut down properly on Sat night. I was able to click through it and continue on my way. After going through some basics, checked email, ran adaware, malwarebytes and my antivirus and found nothing I again just thought it was something from previous shut down, since I could still go online etc and the scans found nothing. So I rebooted. Again I received the same error. I tried to defrag the computer would not let me defrag the main drive only the external one. It stated that it could not start defrag. I then tried to restore the computer to a previous date. There were no previous restore points. I have been creating several along the way recently so I knew there should be at least one there. It also would not let me create a new point. Also my drive names have changed. My external drive used to be listed as drive F: now it is called drive G: (No change in where the usb is plugged into the system. My cd drive is now called drive E: AND drive drive F: it is listed twice in my computer window. I placed a dvd in the drive and it is recognized in both drive names and does play if I go into media center for example and click on play dvd. It did not autorun. Another instance that gives me pause is when I googled the dstsvc error the first item listed is a dell forum by the url listed but when I clicked on it it took me to some other site totally unrelated and it did so again when trying to use the back button. I use Firefox as my primary browser and still maintain Internet Explorer. One other thing, not sure it is related, when watching shows on Hulu.com they tend to stutter in picture but not sound. The audio track poves along fine and sometime the pictures will sputter or stop then jump to catch up with the audio. I have a Dell Inspiron E1505 with XP and Media Center (TV tuner) installed. The computer is about 3 years old. I was hit with an autorun virus several months ago which you all helped me with and I did have a system crash about a month ago. In which I had to re-image my machine. Everything was going so well especially after I took the machine to basically factory settings. Now this. Attached is a hjt log. Please let me know what may be hidden in there as the clean scans are diveing me nuts because I know something is wrong. Thank you. Mickey7" link: http://forums.whatthetech.com/Probable_Hij...596#entry574596 The above is the original post from the hjt forum. I have run all the tests and scans and my system looks clean. Ken545 suggests I post here to see if you all can be any assistance. As for the dstsvc.exe error , Ken suggestd I go into the msconfig and remove it from my start up. I could not locate it there. So it still appears on boot. But goes away when I click it. Also the system restore, defrag and drive name issues still exist. I don't seem to be having any browser issues any more, and my computer seems to function ok, but I am really concerned that I cannot perform a defrag or back up my system with a restore point. Please look at this and any insight would greatly be appreciated. Again thank you for you valuable time. Mickey7 |
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Ztruker Hi Mickey.
Several threads I found via Google sa... Jul 3 2009, 08:38 PM
mickey7 Ok will try that. But just to verify before I do:... Jul 4 2009, 07:20 AM
Ztruker When you uninstall it, on the next boot you will n... Jul 4 2009, 02:36 PM
mickey7 Ok before I do this here is what I found when I ex... Jul 4 2009, 04:04 PM
Ztruker I don't see any audio device listed there, nee... Jul 4 2009, 06:05 PM
Ztruker Mickey, sorry about the malware post. I did read y... Jul 4 2009, 06:46 PM
mickey7 ok here is the link:
http://www.pcpitstop.com/bet... Jul 4 2009, 07:43 PM
Ztruker Mickey, leave the sound stuff for a bit. Instead, ... Jul 4 2009, 08:22 PM
mickey7 Ok I unplugged my TV Tuner, the infared remote sen... Jul 5 2009, 06:05 AM
Ztruker Got some advice from a few of the other techs here... Jul 5 2009, 02:48 PM
mickey7 Ok now I am lost.
I do not recall this sigmatel s... Jul 5 2009, 07:45 PM
Ztruker Sorry, I'm not providing you with very good di... Jul 5 2009, 09:15 PM
mickey7 Ok at work now but will do this when I get home. ... Jul 6 2009, 07:38 AM
mickey7 Ok I did the first two downloads from the dell sit... Jul 6 2009, 03:37 PM
Ztruker Mickey, forget Sonic and the duplicate drive lette... Jul 6 2009, 08:28 PM
mickey7 Problem: I could not run this. Do you have an al... Jul 6 2009, 08:51 PM
Ztruker Mickey, there is nothing wrong with the download a... Jul 6 2009, 09:15 PM
mickey7 Ok you were right I tried to run it again and it w... Jul 7 2009, 03:27 PM
Ztruker Mickey, both of those files should be in C:\W... Jul 7 2009, 04:40 PM
mickey7 I do not have any disks. They my have been acciden... Jul 7 2009, 05:44 PM
Ztruker If the other XP computer is at the same service pa... Jul 7 2009, 07:12 PM
mickey7 Stupid question, but how do I verify that? The ot... Jul 7 2009, 07:22 PM
Ztruker Yes, they are compatible. Copy the files then see ... Jul 7 2009, 07:56 PM
mickey7 Wow I am glad I didn't get rid of that old jun... Jul 7 2009, 08:17 PM
Ztruker The first thing I've noticed is you appear to ... Jul 7 2009, 08:31 PM
Ztruker You also seem to have a lot of stuff running out o... Jul 7 2009, 08:46 PM
mickey7 Done and rebooted. Message is still there. I was... Jul 7 2009, 08:47 PM
mickey7 Ok all of them are done. I have noticed that Fire... Jul 8 2009, 04:08 PM
mickey7 Ok all of them are done. I have noticed that Fire... Jul 8 2009, 04:10 PM
Ztruker That looks better, but you still have the error me... Jul 8 2009, 05:49 PM
mickey7 I do not see that file listed as you have stated i... Jul 8 2009, 05:57 PM
Ztruker No, don't delete it from C:\I386. Try th... Jul 8 2009, 06:02 PM
mickey7 I deleted the file from the directory given. I al... Jul 8 2009, 06:42 PM
Ztruker One step forward, two steps back!!!... Jul 8 2009, 08:16 PM
mickey7 well neutral news anyway.
After reinstalling the ... Jul 8 2009, 08:51 PM
mickey7 BTW the instructions on the link you gave for fixi... Jul 9 2009, 01:14 PM
Ztruker I have a CD-RW and a DVD-RW, both have Drive Type ... Jul 9 2009, 05:37 PM
mickey7 Ok here we go backwards again. When I attempt to ... Jul 9 2009, 08:42 PM
mickey7 Sorry the image(194KB) won't upload it just s... Jul 9 2009, 08:58 PM
Ztruker Sorry I've been gone so long. I had stuff to d... Jul 11 2009, 08:10 PM
mickey7 ! REG.EXE VERSION 3.0
HKEY_CURRENT_USER... Jul 11 2009, 08:30 PM
Ztruker Hmmm, looks like the registry entry for your DVD d... Jul 11 2009, 08:38 PM
mickey7 Ok did that and there were some changes.
I no long... Jul 11 2009, 08:56 PM
Ztruker Boot to Safe Mode, what does My Computer show?
I... Jul 11 2009, 09:21 PM
mickey7 Ok I did not mess with the the msconfig in safe mo... Jul 12 2009, 07:08 AM
Ztruker I agree, no point in running msconfig if it looks ... Jul 12 2009, 03:36 PM
mickey7 ok wait to hear from you
good hunting Jul 12 2009, 03:51 PM
Ztruker While waiting for some of the other folks to chime... Jul 12 2009, 08:25 PM
mickey7 Ok after disabling the first item you wanted done ... Jul 12 2009, 08:41 PM
Ztruker Okay, thanks Mickey. You can re-enable it if you w... Jul 12 2009, 08:54 PM
Ztruker Can you attach another StartupList please? I want ... Jul 12 2009, 09:00 PM
appleoddity You could try this:
click start -> run -> t... Jul 12 2009, 11:43 PM
Ztruker One other thing I'd like besides the StartupLi... Jul 13 2009, 10:34 AM
mickey7 Here is the results so far:
In the device manager... Jul 13 2009, 04:15 PM
appleoddity Hi Mickey.. If you can help me out.. Try posts #5,... Jul 13 2009, 08:13 PM
mickey7 Two out of three accomplished.
Post #5
There were... Jul 14 2009, 01:46 PM
mickey7 The attached for post #6 is on this post not enoug... Jul 14 2009, 01:52 PM
appleoddity Please look on your desktop Mickey... It has a fil... Jul 14 2009, 01:57 PM
appleoddity This drive management issue is a significant clue ... Jul 14 2009, 02:01 PM
mickey7 Ok Appeloddity, thank you for the clarification on... Jul 14 2009, 02:43 PM
appleoddity Hi Mickey... I have been in collaboration with col... Jul 14 2009, 06:04 PM
Ztruker Just to add some confusion to this thead the Star... Jul 14 2009, 06:36 PM
mickey7 I do not think they are actually there except mayb... Jul 14 2009, 08:28 PM
LDTate Topic re-opened.
http://forums.whatthetech.com/Pro... Jul 14 2009, 08:42 PM
mickey7 I think the combo fix fixed the situation -- will ... Jul 15 2009, 06:30 PM
mickey7 Situation is fixed and the computer cleared. This... Jul 18 2009, 09:43 AM![]() ![]() |
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