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> [Resolved] Can't remove Packed.Monder
railbob
post Sep 17 2009, 08:24 AM
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Posts: 16
Joined: 17-September 09
Member No.: 87,958
Operating System: Windows XP
Yesterday my computer was infected with the Packed.Monder trojan. I first tried Bitdefender (my normal anti-virus software) and it detected the virus but was unable to remove it. Then Bitdefender stopped working all together. Then, I tried installing AVG-free which detected the virus but couldn't remove it. Even worse, when I try using Malwarebytes' anti-malware software (which had been my never-fail go-to program for particularly nasty malware) I get a message saying "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." If I reinstall the software it will scan for about 5 seconds before shutting down and giving me the error message again.

As if all this wasn't bad enough, my computer now crashes everytime I try to boot into safe mode. Any help would be much appreciated! Thanks!

Railbob
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Posts in this topic
- railbob   [Resolved] Can't remove Packed.Monder   Sep 17 2009, 08:24 AM
- - CatByte   Please do the following: Download Inherit and s...   Sep 19 2009, 05:15 AM
- - railbob   Before the log, here's an update. I was final...   Sep 20 2009, 01:04 PM
- - CatByte   Please do the following: Please download DDS from...   Sep 20 2009, 01:23 PM
- - railbob   Ok, here are the logs: DDS (Ver_09-07-30.01) - N...   Sep 20 2009, 08:46 PM
- - CatByte   Hi, I notice you have two active antivirus progra...   Sep 21 2009, 02:38 AM
- - railbob   Right now I only have AVG installed. I uninstall...   Sep 21 2009, 08:30 AM
- - CatByte   Please do the following: Very Important! Temp...   Sep 21 2009, 08:45 AM
- - railbob   Ok, I haven't run ComboFix yet because I get a...   Sep 21 2009, 10:30 AM
- - CatByte   Go ahead and run it   Sep 21 2009, 10:43 AM
- - CatByte   Hi, I need you to run these additional scans as w...   Sep 22 2009, 11:13 AM
- - railbob   Ok, all 3 scans have been run. However, I made a m...   Sep 22 2009, 06:28 PM
- - CatByte   Hi, There are still traces of a rootkit on your s...   Sep 22 2009, 06:37 PM
- - railbob   Should I use the script from earlier or just run i...   Sep 22 2009, 06:39 PM
- - CatByte   Just run it... (just to confirm...you already ra...   Sep 22 2009, 06:40 PM
- - railbob   Yes indeed. I'll run it again now.   Sep 22 2009, 06:41 PM
- - railbob   Here is the new log. I renamed the file name when...   Sep 22 2009, 07:44 PM
- - CatByte   Hi, you have a new rootkit variant on board which...   Sep 22 2009, 08:25 PM
- - railbob   Ok, here are reports. RkUnhooker report generato...   Sep 24 2009, 08:56 AM
- - CatByte   Hi, Please do the following: Very Important...   Sep 24 2009, 09:05 AM
- - CatByte   Can you please run this tool as well, thanks Down...   Sep 24 2009, 09:44 AM
- - railbob   Ok, I just zipped all the logs, but the Combofix l...   Sep 24 2009, 02:40 PM
- - CatByte   Reboot your machine if you haven't already don...   Sep 24 2009, 02:49 PM
- - CatByte   Hi, Please do the following after running the GME...   Sep 25 2009, 02:20 PM
- - railbob   Before I follow these instructions, is there any c...   Sep 25 2009, 04:11 PM
- - CatByte   Hi, There is always a risk doing anything that ri...   Sep 25 2009, 04:16 PM
- - railbob   Ok, instructions followed. However, Malwarebytes ...   Sep 26 2009, 08:18 PM
- - CatByte   OK, thanks for your patience. can you please run ...   Sep 26 2009, 10:50 PM
- - CatByte   Hi, One of the experts working on this infection ...   Sep 28 2009, 04:57 PM
- - CatByte   One more to run if you would please: Please do th...   Sep 29 2009, 09:34 PM
- - CatByte   Hi, I haven't heard from you in a couple of d...   Oct 1 2009, 03:08 PM
- - railbob   Sorry, been really busy with work and haven't ...   Oct 2 2009, 11:43 PM
- - CatByte   Hi, Please delete the copy of ComboFix that you h...   Oct 5 2009, 06:54 PM
- - railbob   I think we have a success! No malware detecte...   Oct 7 2009, 08:31 AM
- - CatByte   That's great news Please do the following: ...   Oct 7 2009, 08:47 AM
- - railbob   Hey, sorry it took so long to respond. Here are t...   Oct 15 2009, 06:05 PM
- - CatByte   Hi, just a little bit of housekeeping to do now, ...   Oct 16 2009, 03:10 AM
- - CatByte   Since this issue appears to be resolved ... this T...   Oct 21 2009, 05:27 AM

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