Dear Person;..........

I have 2 computers , 2 problems & now 2 threads...

This one is for my Dell Optiplex GX1 400L....It has Win Pro SP-3 with Avast! , MBAM etc...
My other computer (Dell GX280 SFF ) (The one I'm on now) will not accept MBAM updates OR Java installs....
SOOoooo I tried to get the Dell Optiplex online to see if it would take Java & MBAM updates....
Won't go online....Here's what happens & what I tried to do to fix it....

The symptom is NO dial tone....I have my modem UNmuted so I can hear it dialing out....(When it's working)...
I ran the modem troubleshooter & it says everything is OK....It produced a dial tone during one of the tests...
It also dialed a test phone number successfully...
My phone line IS OK....
I totally removed NetZero with Revo Uninstaller....(UNBELIEVEABLY it found OVER 7,000 (<< NOT a typo) remnants !!!)
I Reinstalled NetZero....I used their wizard & it says everything is OK....
I also restored to an earlier date....NONE of the above worked....

So for quite awhile everything worked hunky dory , then I got that G.D. "Devil Monster" on my GX 280 & everything went to hell in a wicker basket.... .....

In my layman terms , we're missing a piece of info to tell the modem to dial the damm phone #...
I'm 99% certain that the NetZero file IS OK....Reason is , I reinstalled it from a KNOWN good CD from Netzero.....So I don't think we can blame NetZero for the foul-up...
I also re-installed the modem driver & that's OK....The modem IS OK as I'm online with it now....

SOOOOooooo , What do I do now.....

BTW: THAT computer IS virus , trojan & malware FREE.....I've ran MBAM , Avast! , SpyBot & Windows Defender ....ALL show a clean computer....


Your help WILL be GREATLY appreciated......

Later....Ron.M.... .....

Tell us more about your modem(s).

I'm not clear what your physical setup it.

1 internal PCI dial-up modem in each machine.

I internal PCI dial-up modem that you physically move and fit to whichever machine you want to use.

1 external dial-up modem either connected and switchable to both, or separate wire that you switch.
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In general...

Make sure your phone line is "live" by connecting a phone to the "same wire" and same jack outlet that you use for the modem.

Inspect the jack connection that inserts into the modem to assure that it is firmly in place.

Inspect the phone wire itself to assure no breaks or less obvious serious bends that could have compromised the wire.

Then go to Device Manager on the faulty machine to assure that there are no yellow or red warnings, particularly regarding modem. A black ! indicates that the device is in a "problem state" but may still function.

I would consider uninstalling the dial-up modem and reinstalling, including driver software installation.

Check your Internet Connection Options... To assure that you do not have "Never dial..." selected.
Be sure that the correct information is entered for the dial-up connection in Internet Connections.

If your machine has a Network Adapter - Disable it via Device manager.

Check your Regional Settings in Modem Properties
Particularly - Dialing Rules

It is sometimes possible to get a connection when dial-tone is available but interferring somehow by...
Disableing Dial Tone Detection

To disable dial tone detection:

1. Click Start, click Control Panel
2. Click Printers and Other Hardware, and then click Phone and Modem Options.
3. Click the Modem tab, click your modem on the list of installed modems, and then click Properties.
4. Click the Modem tab, click to clear the Wait for dial tone before dialing check box, and then click OK.

Hope one of the above features is helpful to you.
Otherwise, we will be looking forward to hearing from you about brand and model of your modem and your information about: one modem in each machine or internal swapped, or external hardware as per my opening above.

Best Regards