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> Can NOT get dial tone.!, NO dial tone...
Ron.M
post Sep 6 2009, 02:03 PM
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Dear Person;.......... wavey.gif

I have 2 computers , 2 problems & now 2 threads...

This one is for my Dell Optiplex GX1 400L....It has Win Pro SP-3 with Avast! , MBAM etc...
My other computer (Dell GX280 SFF ) (The one I'm on now) will not accept MBAM updates OR Java installs....
SOOoooo I tried to get the Dell Optiplex online to see if it would take Java & MBAM updates....
Won't go online....Here's what happens & what I tried to do to fix it....

The symptom is NO dial tone....I have my modem UNmuted so I can hear it dialing out....(When it's working)...
I ran the modem troubleshooter & it says everything is OK....It produced a dial tone during one of the tests...
It also dialed a test phone number successfully...
My phone line IS OK....
I totally removed NetZero with Revo Uninstaller....(UNBELIEVEABLY it found OVER 7,000 (<< NOT a typo) remnants !!!)
I Reinstalled NetZero....I used their wizard & it says everything is OK....
I also restored to an earlier date....NONE of the above worked.... ranting.gif

So for quite awhile everything worked hunky dory , then I got that G.D. "Devil Monster" on my GX 280 & everything went to hell in a wicker basket.... pullhair.gif .....

In my layman terms , we're missing a piece of info to tell the modem to dial the damm phone #...
I'm 99% certain that the NetZero file IS OK....Reason is , I reinstalled it from a KNOWN good CD from Netzero.....So I don't think we can blame NetZero for the foul-up...
I also re-installed the modem driver & that's OK....The modem IS OK as I'm online with it now....

SOOOOooooo , What do I do now.....

BTW: THAT computer IS virus , trojan & malware FREE.....I've ran MBAM , Avast! , SpyBot & Windows Defender ....ALL show a clean computer....


Your help WILL be GREATLY appreciated......

Later....Ron.M.... popcorn.gif ..... cool.gif



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Doug
post Sep 6 2009, 02:43 PM
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Tell us more about your modem(s).

I'm not clear what your physical setup it.

1 internal PCI dial-up modem in each machine.

I internal PCI dial-up modem that you physically move and fit to whichever machine you want to use.

1 external dial-up modem either connected and switchable to both, or separate wire that you switch.
________________________-

In general...

Make sure your phone line is "live" by connecting a phone to the "same wire" and same jack outlet that you use for the modem.

Inspect the jack connection that inserts into the modem to assure that it is firmly in place.

Inspect the phone wire itself to assure no breaks or less obvious serious bends that could have compromised the wire.

Then go to Device Manager on the faulty machine to assure that there are no yellow or red warnings, particularly regarding modem. A black ! indicates that the device is in a "problem state" but may still function.

I would consider uninstalling the dial-up modem and reinstalling, including driver software installation.

Check your Internet Connection Options... To assure that you do not have "Never dial..." selected.
Be sure that the correct information is entered for the dial-up connection in Internet Connections.

If your machine has a Network Adapter - Disable it via Device manager.

Check your Regional Settings in Modem Properties
Particularly - Dialing Rules

It is sometimes possible to get a connection when dial-tone is available but interferring somehow by...
Disableing Dial Tone Detection

To disable dial tone detection:

1. Click Start, click Control Panel
2. Click Printers and Other Hardware, and then click Phone and Modem Options.
3. Click the Modem tab, click your modem on the list of installed modems, and then click Properties.
4. Click the Modem tab, click to clear the Wait for dial tone before dialing check box, and then click OK.

Hope one of the above features is helpful to you.
Otherwise, we will be looking forward to hearing from you about brand and model of your modem and your information about: one modem in each machine or internal swapped, or external hardware as per my opening above.

Best Regards
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Ron.M
post Sep 11 2009, 12:43 PM
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Doug;...

Thank you again for your reply....It seems like you are the ONLY one trying to help me out...
I'm sorry about the response delay....It seems we are having another email notification issue...
I just came back today to see what's going on with my threads...Glad I did... smile.gif

I can answer some of your questions...
The modem I use is;==>..""I internal PCI dial-up modem that you physically move and fit to whichever machine you want to use.""...It is made by Diamond , model # 56K PCI LE Supra Max...

My phone line IS perfect...This comp I'm on right now & the modem above , is on that phone line...

QUOTE
Then go to Device Manager on the faulty machine to assure that there are no yellow or red warnings, particularly regarding modem. A black ! indicates that the device is in a "problem state" but may still function
There are NO Red,Yellow , or a black! indicaters anywhere....The only thing I have is a disabled "LAN" device , which I do not use....


QUOTE
I would consider uninstalling the dial-up modem and reinstalling, including driver software installation
Been there,Done that !!!


The rest of your post I will print out , check the other comp & post the results....

THANKS again.....

Later....Ron.M...... cool.gif ....
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Doug
post Sep 11 2009, 01:07 PM
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QUOTE
I would consider uninstalling the dial-up modem and reinstalling, including driver software installation

QUOTE
Been there,Done that !!!


Obvious but just to be sure...

When you uninstall and reinstall the software/drivers for your internal modem...
You must actually have the modem physically installed in the machine.

Don't stress about "you're the only one trying to help".

We have been "very" busy. And up until yesterday we had a couple dozen (0) zero reply threads in Tech Forums.
Our volunteer staff (includes me) is working their/our proverbial buns off.

Doug
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Ron.M
post Sep 13 2009, 03:40 PM
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Doug;...


I'm NOT getting Email notifications once again...SOooo my reply times will be spotty...

QUOTE
Obvious but just to be sure...
When you uninstall and reinstall the software/drivers for your internal modem...
You must actually have the modem physically installed in the machine.
With ALL due respect:...I was born at night , but NOT last night... rofl.gif

Some updates for you...
I went to :
QUOTE
Check your Internet Connection Options... To assure that you do not have "Never dial..." selected.
Be sure that the correct information is entered for the dial-up connection in Internet Connections.
The info there was correct...However , to my amazement "Never Dial..." WAS selected....I unchecked it.... NO help !!!


I also went to "Nerwork Connections" & it showed that NetZero is "disconnected & Firewalled"...

I need to make a correction here:...==>
QUOTE
There are NO Red,Yellow , or a black! indicaters anywhere....The only thing I have is a disabled "LAN" device , which I do not use....
There IS a diamond shape with a "!" in it for a IDE controller...the info there says:..A6FZK6V0...
This I found in the "Device Manager" part of "My Computer"....
I used the "Wizard" to try to fix & it said : "can not find driver"....(SCSI/RAID Controller)..Have NO clue !!!

QUOTE
1. Click Start, click Control Panel
2. Click Printers and Other Hardware, and then click Phone and Modem Options.
3. Click the Modem tab, click your modem on the list of installed modems, and then click Properties.
4. Click the Modem tab, click to clear the Wait for dial tone before dialing check box, and then click OK
#'s 2 & 3 are confusing for me....Can you clarify a bit better...
What am I looking for there ???
I did #4 & I'm not sure that's what we want...
I would think that we DO want it to wait for a dial tone BEFORE it dials out...

Any hoo, nothing worked...Still no dial tone...
What I'm having a REAL hard time understanding is that the computer was NOT in use &
unplugged for 3 or 4 months & WAS working fine when I set it aside...

QUOTE
Our volunteer staff (includes me) is working their/our proverbial buns off.
ALL you Guys & Gals ARE TOP DRAWER !!!!



I hope you are having a GREAT weekend.....

Later....Ron.M.... popcorn.gif
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Doug
post Sep 13 2009, 08:27 PM
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QUOTE
I did #4 & I'm not sure that's what we want...
I would think that we DO want it to wait for a dial tone BEFORE it dials out...

Any hoo, nothing worked...Still no dial tone...


Getting to step #4 was the goal, so you got it right.
You can put it back to "wait for dial tone" if you wish.
It was just a problem-solving step, that does come up every now and again.
But since it didn't work for you....
_______

I do acknowledge that you arrived the same way most of us did, by bouncing off the cabbage truck.
And I do realize that it wasn't last night that the big bump in the road prompted your bounce.

But I do have one more "obvious and basic" to touch base with...

Since you have uninstalled and reinstalled your Modem, it would be useful to Reinstall your NetZero to assure that all the settings are correct.

OK, I realize that if you're not getting a dial-tone, no correct setup is going to get you anyplace.
But please just check to assure that you have renewed that NetZero setup.

Beyond that, I'm back at my own cabbage patch, looking and researching to see if somebody else has discovered a solution that might help for you.

Best Regards
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Ron.M
post Sep 14 2009, 12:51 PM
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Doug;....

QUOTE
I do acknowledge that you arrived the same way most of us did, by bouncing off the cabbage truck.
And I do realize that it wasn't last night that the big bump in the road prompted your bounce.
.... rofl.gif ...... rofl.gif ......... rofl.gif ...


QUOTE
Since you have uninstalled and reinstalled your Modem, it would be useful to Reinstall your NetZero to assure that all the settings are correct...But please just check to assure that you have renewed that NetZero setup.
Been there,Done that at least 4,5,or 6 times....


QUOTE
Beyond that, I'm back at my own cabbage patch, looking and researching to see if somebody else has discovered a solution that might help for you.
That's 2 fer 2....

Good Luck....


Later....Ron.M.... whistling.gif ..... whistling.gif ....
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Doug
post Sep 14 2009, 01:22 PM
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Maybe switch the modem from the known-good machine, into the problem machine?
I realize you may have a "form-factor - slim line" problem.
However, "as an experiment" you can temporarily fit the known-good modem card without utilizing the bracket and screw.
Install the modem software/drivers and configure for your NetZero account.
Give it a test drive.

If that "works" then we may have narrowed it down to:
a hardware problem
a set of drivers gone missing
incompatibility with some obscure update of the operating system <-- this one doesn't narrow down anything, but lets us know what we're up against.

Again, I did read that the machine and modem "was functioning" and then sat idle for several weeks.
Then it didn't work.

Question:

When you first fired up the machine, after its "idle time", was it for a short period of time able to make connection to Internet.
And then maybe after some updates of firewall, anti virus, operating system, etc. it may then have ceased to function?

Ron M. I wish I had the magic bullet question to ask that would result in .... "Aha!" response.
But until we get to that point, we can take it one step at a time.

Best Regards
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Ron.M
post Sep 15 2009, 06:34 PM
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Doug;...

I have only one modem....It was installed & worked perfectly in BOTH computers...
If you recall this modem was the "standard" bracket....
It was originaly in the Optiplex that now has no dial tone....
After some chit-chat with you & jephree & others, I decided to remove the bracket & use it in this computer...(Slim line)
When this computer stopped updating MBAM , I put the modem back into the Optiplex & thats when I got NO dial tone....
Since I have MBAM on both units , I wanted to see if the Optiplex would update MBAM...


QUOTE
Install the modem software/drivers and configure for your NetZero account.
I have done this several times...NO help !!!



QUOTE
When you first fired up the machine, after its "idle time", was it for a short period of time able to make connection to Internet.
During it's "idle time" it DID work a couple of times...When it's "idle time" ended recently , the answer is NO....


QUOTE
And then maybe after some updates of firewall, anti virus, operating system, etc. it may then have ceased to function?
It was only online for about an hour or so max when it was online...I do not recall ANY Windows updates coming thru....Avast maybe....My firewall is Windows firewall...

In my novice laymans mind , it appears to me that it's not picking up the phone....Kinda like you or I answering a phone call...



QUOTE
Ron M. I wish I had the magic bullet question to ask that would result in .... "Aha!" response
WHAT!!!....WHAT !!!!... You mean you're NOT the "Lone Ranger"??....MAYBE I should go looking for "Tonto" .... ...... rofl.gif .....


Later....Ron.M.... popcorn.gif ..... whistling.gif

This post has been edited by Ron.M: Sep 15 2009, 06:39 PM
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Doug
post Sep 15 2009, 06:49 PM
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Illusions are hardest when they break. unsure.gif
Sorry. blush.gif
_________________-

If you were to fit the Modem card back into the other machine, would it function properly?
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Ron.M
post Sep 16 2009, 02:22 PM
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Doug;...


QUOTE
If you were to fit the Modem card back into the other machine, would it function properly?
I'm not sure how to answer that.....
ALL tests on the modem's functionality check OK in "the other machine"....
The computer's "Query modem" shows it's OK....NetZero's Wizard shows it's OK....
Even the modem's own "trouble shooter" shows it's OK....<== That one even gets a dial tone & DIALS a test phone number successfully !!!!
But when I click on the Netzero icon in the system tray (Next to clock ) OR desktop , I do NOT get a dial tone & get Error code 680...Hope that clears things up.... biggrin.gif

QUOTE
Illusions are hardest when they break.
Sorry.
NO offense intended....Just a weak funny.....NO "Sorry" needed...


Later...Ron.M..... popcorn.gif ...... whistling.gif ..... whistling.gif ....

This post has been edited by Ron.M: Sep 16 2009, 02:26 PM
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Doug
post Sep 16 2009, 03:24 PM
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hypothetically speaking.

Let's say you put the modem back into the other machine (not this one, which has been "idle")

Would it work?
The full meaning of my question is:
Would you actually get an internet connection and be able to successfully browse the internet and maybe even send/receive email?
_____________________

If the answer to the above is "yes":

and "if" the "idle" machine has:

the modem firmly inserted in PCI slot
Correct Modem driver installed
Correctly identified in Device Manager

Then:
The problem is in the configuration of NetZero.

Possibly NetZero updated or upgraded during the time the machine was "idle"
and now the old configuration no longer works.

The "good" machine connects to the internet because during the time of NetZero update/upgrade, the appropriate files were downloaded and configured in your "good" machine.
_______________________

One consideration:

It may be time to uninstall NetZero and do a fresh install of NetZero.

I anticipate your response that you have probably completed that uninstall/reinstall of NetZero multiple times. smile.gif
However, I recommend you contact NetZero to request the absolute most updated version of their installation files.
Then, even use NetZero support services if you have difficulty with the installation.

Note: Just to be sure. Do not change the installation of NetZero on the machine that "is" working.
At least not until your "idle" machine is correctly connecting to the internet via the new installation of NetZero.
__________________________________________

Alternate considerations.

You have already stated your reasons for using NetZero.
I am neither raising contention about your reasons, nor asking for you to restate your reasons.
What you use for your internet connection is 100% your choice.

However, it appears to me that NetZero is either very limiting in hours of use per month (10 hours, if free) or is very limited in the product and connectivity quality, if you are using the paid basic, and/or the accellerated dial-up.

AT&T offers $10 monthly for basic DSL
http://www.att.com/gen/general?pid=7681
It may be worth considering.

Best Regards


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Ron.M
post Sep 16 2009, 06:55 PM
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Doug;....

QUOTE
hypothetically speaking.
Let's say you put the modem back into the other machine (not this one, which has been "idle")
Would it work? The full meaning of my question is:
Would you actually get an internet connection and be able to successfully browse the internet and maybe even send/receive email?
REALISTICALLY speaking:==>>...NO , NO , & NO.....


QUOTE
the modem firmly inserted in PCI slot
Correct Modem driver installed
Correctly identified in Device Manager
Yes , Yes , & Yes....


QUOTE
Then:
The problem is in the configuration of NetZero.
Possibly NetZero updated or upgraded during the time the machine was "idle"
and now the old configuration no longer works.
It was IMPOSSIBLE for that machine to update ANYTHING....Reason: It WAS unplugged from the phone line & AC power....

Problem in the configuration of NetZero , SORRY to challenge you , is slim to none....Reason;...I have a bonefide CD from NetZero that worked before & was working up until this problem developed....



QUOTE
The "good" machine connects to the internet because during the time of NetZero update/upgrade, the appropriate files were downloaded and configured in your "good" machine.

NetZero does NOT download update / upgrades....If you need either , you have to go to their website & download them from there....


QUOTE
However, I recommend you contact NetZero to request the absolute most updated version of their installation files.
Then, even use NetZero support services if you have difficulty with the installation. (#1;..See below.. )

Note: Just to be sure. Do not change the installation of NetZero on the machine that "is" working. (#2:...)
#1:..The most recent version is AT their website....& Installation has NEVER been a problem with any of their files etc....
#2;...This one has the MBAM & Java problem , so have no fear, I won't change ANYTHING until I'm told to do so...


QUOTE
However, it appears to me that NetZero is either very limiting in hours of use per month (10 hours, if free) or is very limited in the product and connectivity quality, if you are using the paid basic, and/or the accellerated dial-up.
I have the basic package...I get unlimited hours free....The product & connectivity quality seem OK....I have NO way of knowing good from bad connectivity quality.....I get online quickly & clearly...


QUOTE
AT&T offers $10 monthly for basic DSL
THANK you VERY much for looking out fot my interests....I am giving serious thought to going wireless....Faster downloads etc...But , I can't qualify for AT&T as they do not service this area.....They do not have phone service here & you have to have AT&T home phone service to qualify.... The price is VERY good tho....


Hope this info helped....


Later...Ron.M.... popcorn.gif ...... whistling.gif ..... whistling.gif .....

This post has been edited by Ron.M: Sep 16 2009, 06:58 PM
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Doug
post Sep 16 2009, 07:18 PM
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Well, Darn!

By the way, how are you connected online at this moment?
Presumably not via either of the two machines described in your last post?
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Ron.M
post Sep 17 2009, 01:07 PM
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Doug;...

QUOTE
Well, Darn!
MY sentiments exactly.... pullhair.gif

QUOTE
By the way, how are you connected online at this moment?
Presumably not via either of the two machines described in your last post?
I am on dial-up with the Dell GX280 SFF (The one that has the MBAM & Java up-date problem ) ....I only have 2 computers....


Later....Ron.M.... popcorn.gif ....... whistling.gif .... whistling.gif


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Ron.M
post Oct 2 2009, 07:12 PM
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Dear People;....
An unabashedly blatant "bump".... mellow.gif .....

As of this post , there have been 194 of you reading this.... biggrin.gif ...That's good....BUT....
I STILL have the problem.... ranting.gif .....
The last post (Mine ) was on 9-17-09......
Today makes OVER 2 weeks without a reply.... sad.gif

I'm certain someone here can help....

THANK you VERY much for your anticipated help....

Later....Ron.M...... popcorn.gif ...... whistling.gif ..... whistling.gif .....
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paws
post Oct 3 2009, 03:27 AM
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Hi Ron,

1 Check that the cable from your modem to the wall socket is plugged into the "Line" connection socket of your modem (your modem has 2 sockets that look alike...one is labelled "phone" the other is labelled "line" and the cable must be plugged into the socket labelled "line" once you have checked this ..then check it again!
if you are happy that you are in the right socket (so to speak) then use a known good cable just as a double check.
Now try to connect and see how you go.
if no good then:

2 Next take an ordinary phone and plug it into the modem socket labelled "phone" you should be able to hear a dial tone through the phone...report back please on what you find.

3 Are you aware that there is a modem driver update issued on Aug 22 last year ? If you have not downloaded and installed this it might be worthwhile.

4 If you have a "call waiting" facility on your phone system you will need to disable this before you will be able to get a dial tone through your computer......
the usual way to do this is to insert a few commas,,, in front of the telephone number that you use to dial your Internet service Provider
More details available from here:
http://www.dmmsupport.com/index.php?action=kb&article=14
Regards
paws
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Ron.M
post Oct 4 2009, 04:07 PM
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paws:.... wavey.gif

In reply to your post:...

Your #1;....
From my post #1;..""The symptom is NO dial tone....""....
Let me explain this a bit further....The phone line coming in to the computer is OK....
I've ran "Modem Check" , Wizards , etc & ALL say everything is OK....
When I try to get online , I do NOT hear any dialing OR a dial tone (Modem IS unmuted )...
This IS a weird problem....

Your #2;...The modem IS OK.....IF that's what this part is about....I have only one Modem & switch it back & forth between the 2 computers as I need to.....I'm using it right now on the Dell GX280 SFF...When I need to use the Dell GX1, I merely take out the modem from this unit & put it into the GX1....No problems till recently....And , yes , I do hear a dial tone...

Your #3;....
QUOTE
Are you aware that there is a modem driver update issued on Aug 22 last year ? If you have not downloaded and installed this it might be worthwhile.
No , I'm not.....I'm willing to give it a shot....
Since both computers have the SAME driver installed , I'm not too hopeful for any miracle....
I "Googled" it & found it here;...

http://www.diamondmm.com/SM56PCILE.php

I will make a floppy & transfer to the GX1 later....I'll also post back with results...

Your #4;...
I do NOT have call waiting & tried the "comma" thing with no joy....

One thing I need to make perfectly clear here...==>..

There is NO audible dial tone when I try to connect online... mad.gif ....


paws;..
I will let you know the results in a day or two....

THANK you VERY much for your informative reply..... smile.gif ....



Later...Ron.M..... cool.gif .....

This post has been edited by Ron.M: Oct 4 2009, 04:12 PM
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Ron.M
post Oct 9 2009, 08:01 PM
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paws or ??? ...

pullhair.gif ......

Bad news... ranting.gif ...I found the modem update....
Could not get it all on a floppy....Put the ,exe file on the floppy.....
Opened & installed on this unit just fine......
Hooked up the other unit , inserted the floppy & could NOT open the file...


Would not install......Tinkered around with NetZero file....
Tried to uninstall , reinstall several times...
Used Revo uninstaller several times ...
Now NetZero is messed up....
Today when I first turned on that unit , I got a "New Hardware Found" graphic....
The unit then offered to install it with a "Wizard" & I let it attempt to do it....
That failed also....
I now have a driver (??) problem with "A6FZK6V0 IDE" controller....(SCSI & RAID Controler) ....Whatever the hell that is....
That may be part OR all of the problem ???


I'm real close to

It's just a simple little problem , he said.....

Any other ideas , folks ????


Later....Ron.M..... cool.gif .....
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paws
post Oct 10 2009, 01:44 AM
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Hi Ron

QUOTE
I now have a driver (??) problem with "A6FZK6V0 IDE" controller....(SCSI & RAID Controler) ....Whatever the hell that is....
That may be part OR all of the problem ???

This is most unlikely to be anything to do with the problem......
Let me check please on one thing:

You mentioned that you have two computers but only one 56k dial up modem, and each time you need to use a machine, that doesn't have the modem installed, you:

1 shut down both machines, disconnect, each from the mains
2 Disconnect all wires from both machines (hope you're got them all labelled correctly) and hold down the power button on each machine for 10 seconds.
3 Taking full ESD precautions (anti static) and full personal safety requirements, including bringing your self, the metal of the computers and the modem to the same V potential, having opened both computers, you carefully remove the modem, in the approved manner, placing it on an anti-static mat pending transfer to the other machine.
4 Constantly touching the other computer's metal casing and the modem, you fit the modem in the approved manner, close up the machine, reconnect all the wires and start it up.......

If this is the case Ron, then I take my hat off to you......

just touching for an instant, internal parts of your machine without the full ESD precautions could start a failure process in your machine that could take some time (many months even to come to "fruition")

I would strongly recommend that you do not adopt this method of transfering modem from machine to machine unless on one occasion only say, it becomes necessary.
Most repair shops have a "box of stuff" that will contain 56k modems, if you tell them what you have been doing they will probably fish one out of the box and give it to you free of charge...the repair shops in mky neck of the woods would do so anyway!

I know budget is tight..but strongly recommend you investigate a basic broadband connection...... maybe there are other ISP's in your locality that would provide an inexpensive service? You will get an Internet that is at least 10 times faster than you are getting on dial up and maybe 30 40 or a 100 times faster with a bit of luck...... just as an example if you managed to obtain a broadband service at an acceptable price to you and the speed was 60 times as fast as your current dial up then what now takes an hour to download would fly down in one minute, a page that loads now in one minute would load under BB in a second!

If the BB route is not available in your area then see if you can borrow a new modem or as a last resort buy one although they are very cheap...borrow one is best!.....and whilst you are at it as there are probably configuration errors on your machine...(The one that can't connect,) maybe its time to check that your back up is 100% accurate up to date and reproducible and then consider a fresh install of Windows and your applications especially if you have not done this within the last year or three.
Regards
paws
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Ron.M
post Oct 10 2009, 11:35 AM
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paws;....

THANK YOU VERY much for the VERY informative reply.... biggrin.gif ....

Of the 4 points you list , I do abouit 95% of the items....So just "tip" your hat...... smile.gif .....
As a retired TV tech , I know VERY well about ESD in certain areas on certain TV sets...

QUOTE
I would strongly recommend that you do not adopt this method of transfering modem from machine to machine unless on one occasion only say, it becomes necessary.
This is NOT a daily event....I did it to run a check on MBAM updates...(In another thread )....I was advised here by another WTT Tech that as long as cautions were observed that I could do it safely.....& I do.!!!
I use it as a back-up computer when this one screws up.....One computer is NOT enough these days....


QUOTE
Most repair shops have a "box of stuff" that will contain 56k modems, if you tell them what you have been doing they will probably fish one out of the box and give it to you free of charge...the repair shops in mky neck of the woods would do so anyway!
IF this were the case in MY neck of the woods , I'd be as happy as a big "Lottery" winner....The shops around here are owned & operated by vultures....


I AM looking into a BB connection....


QUOTE
and whilst you are at it as there are probably configuration errors on your machine...(The one that can't connect,) maybe its time to check that your back up is 100% accurate up to date and reproducible and then consider a fresh install of Windows and your applications especially if you have not done this within the last year or three.
I feel certain there's a configuration error or 2 or 3 on that unit....
I have pretty much decided to give up trying to find & fix it as no one seems to know how or where it is....
I am leaning towards a Windows "Repair" rather than a fresh install....
Wouldn't that give me a better shot a fixing the problen & saving some if not all my files , etc ???.....
I had NO idea that you have to do a "fresh" install of Windows every 1 to 3 years.!!!...... ohmy.gif .....
Is that true ????

Best Regards.... thumbup.gif


Later...Ron.M.... cool.gif ....
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paws
post Oct 11 2009, 03:57 AM
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Hi Ron,
This post may bring a fusilade of "shots" at me for such heretical views.......so I will don my tin helmet, before replying!...

When a machine has a number or errors and hardware works in one machine but not in another, then generally, if its not a fault in other hardware items in the uncooperative machine, then a format and reinstall of Windows can be a quicker answer than detailed and time consuming troubleshooting in an attempt to fix it. Please notice the emphasis on the word "can" biggrin.gif

The generally accepted view (among a lot of people...but not everyone) is that Windows XP is a mature and stable operating system and does not need a format and reinstall at regular intervals merely as a prophylactic measure.......and in addition, when you do a format and reinstall, you don't actually learn about what the problem was and the method of fixing it........

If you do the format (rather than a repair installation) you wipe the disc,so everything on there will be gone, good stuff and bad stuff alike. Its important that folks understand this and ensure that their backup/copy/archive of everything that is important to them is 100% accurate up to date, reproducible, and kept safe on removable media before going ahead. This back up would also include product application serial keys, any downloadable installation files for favourite applications, and having looked out and put in a safe place all Windows installation discs, whether these be Microsoft ones or Manufacturer's ones and all driver discs. Having said that a format and reinstall can provide amazing performance enhancements as most folks are unaware of the slow but performance sapping accumulations of stuff including junk, that creeps in day by day and over a few years can have a bad effect on performance unless cleaned out regularly.

A repair installation (non destructive) doesn't wipe the disc (and doesn't normally provide a general performance improvement) but reinstall Windows on top of itself, so to speak, and this may do the trick (although I suspect not)..........however you should still make sure of your back up.......
one final point Ron is that whether you do a format and reinstall of windows or a Repair Install on top (non destructive) you will need to do the Windows updates including all service packs and critical updates that will be gone........ This is not therefore to be undertaken lightly.........

I would not even contemplate doing this on dial up Internet.......to my mind a BB connection is essential for downloading all the updates service packs etc

If there is anyway you can get BB at an acceptable cost then I would strongly recommend it.
Regards
paws
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Doug
post Oct 11 2009, 06:55 AM
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Comment to Paws:

No fusillade of shots will be coming your way. smile.gif

You have offered sensible advice in a very difficult situation. thumbup.gif

Doug
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Ron.M
post Oct 11 2009, 11:30 AM
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paws & Doug;....


Just to enlighten you all a bit , in my novice experience , I knew from the begining that the modem was / is NOT at fault....
I KNOW that something went south in the GX1 computer....Whether it be 1 , 2 , or more items , I have no clue...
It IS the bit of information that tells the modem to pick up the phone line so Netzero can dial out that is messed up......
Where that's at & how to fix it is anybodys guess....
What REALLY bothers me is "why" & "how" it happened....
Since the computer was unplugged & disconnected from the phone line , a virus , etc , is NOT the cause...

paws;....


QUOTE
and in addition, when you do a format and reinstall, you don't actually learn about what the problem was and the method of fixing it....
I totally agree...The cause & repair would have benefited us all...

Can you give me a definitive yes or no to my quote below, please.???....
QUOTE
paws==>..then consider a fresh install of Windows and your applications especially if you have not done this within the last year or three.

QUOTE
Ron.M==>.. I had NO idea that you have to do a "fresh" install of Windows every 1 to 3 years.!!!...... .....
Is that true ????
OR is this your answer.???
QUOTE
paws==>..The generally accepted view (among a lot of people...but not everyone) is that Windows XP is a mature and stable operating system and does not need a format and reinstall at regular intervals merely as a prophylactic measure




QUOTE
one final point Ron is that whether you do a format and reinstall of windows or a Repair Install on top (non destructive) you will need to do the Windows updates including all service packs and critical updates that will be gone........ This is not therefore to be undertaken lightly.........
I would not even contemplate doing this on dial up Internet....
I intend to do a "Repair Install" first....
Then try it out to see if that takes care of the problem....
If not , we go for the jugular & do a complete wipe & install....
As for the updates . I have been there , done that on dial-up....
I have learned to tolerate the length of time & slowness of dial-up...
As I said earlier , I'm checking into BB...


Doug & paws;...

Even tho we/you did not nail this problem to surgically correct it, I want you BOTH to know I REALLY appreciate your efforts.....

THANK you BOTH for ALL your efforts & advice....


Later....Ron.M...... cool.gif ..... popcorn.gif
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Ron.M
post Oct 17 2009, 05:00 PM
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Dear Doug , paws , & anyone who has gotten this far on the thread !!!

This will probably be my last post on this thread....(Updateing)...

I started with a "Repair Install" first....
During the install a graphic popped up with an error code for "Com + Setup error"....Could not be found , failed to load the library in yada,yada....
After that error there were 5 more slightly different error graphics reffering to "Windows Update Errors"...
I clicked "OK" on every one & allowed the process to proceed.....When it was done , I had to install my modem & Netzero programs... AND when I tried to go online , NO dial tone !!!....
SOOooo I went for the jugular & did a raw total re-install.... NO dial tone !!!
It was then that I noticed another modem was installed , so there was 2 modems in one computer....
I took out the unknown modem , did some re-installs & re-boots & Waaa Laaaa , got not only a dial tone , BUT it dialed a number & got online !!!...
I put the 2nd modem (Lucent ??) back in to confirm if it was the fault & it still dialed a number & went online !!!
After ALL this BS , I/we STILL don't know if it was the errors OR the 2nd modem causeing the problem...

xxx xxx xxxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxxx xxx xxx xxx xxx xxx xxx xxx xxx

Doug & paws; PLEASE reply to what I have below....


Just a theory on what "may" have happened..
The OS somehow got corrupted with those 6 errors over time...
The computer somehow shifted default from the SuperMax modem to the Lucent , similar to the way you pick a default printer....
I "may" have turned on the computer without the SuperMax modem installed & Windows may have made what it saw as the default modem...ie; the Lucent...
Since I was hooking up the phone line to the modem I thought was the default modem (the SuperMax ) , is why I couldn't get a dial tone...
During the re-installs , the SuperMax was NOT in the computer...
So after the re-installs , the SuperMax was NOT seen by Windows...Just the "Lucent"...
When I removed the Lucent , Windows saw the SuperMax & made it the default modem...
I hope you're not as confused as I was typing that...
Anywhoo , What are your thoughts on this theory ???



Again , THANK you BOTH for ALL your help...

Later...Ron.M....

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Doug
post Oct 17 2009, 05:14 PM
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I'm certainly not going to argue THEORY with a guy who has the power to be beamed up into an UFO! rofl.gif

But yes, your thoughts make sense. smile.gif

Glad you got this one sorted.
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Ron.M
post Oct 21 2009, 03:16 PM
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Doug & paws;,....

Doug;...
Apparently paws is on vacation......Thanks for your reply...
Anyway this IS my last post on this thread...



Thanks again for ALL your help.... thumbup.gif .......

Catch ya later sometime.....Ron.M.... popcorn.gif ......... adios.gif
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Doug
post Oct 21 2009, 04:08 PM
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Paws taking another holiday caravan? .... well good for him.
He works so hard, he deserves it!
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