Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Download Manager 2.0 (Remove Only)
Adobe Flash Player 10 ActiveX
Adobe Flash Player Plugin
Adobe Photoshop Album 2.0 Starter Edition
Adobe Reader 7.0.5
Adobe Shockwave Player 11
Ainsworth Keyboard Trainer 4
AOL Coach Version 1.0(Build:20030807.3)
AOL Coach Version 2.0(Build:20041026.5 en)
AOL Instant Messenger
AOL Pictures Tools (version 10.4.0.3)
AOL Spyware Protection
AOL Uninstaller (Choose which Products to Remove)
Apple Mobile Device Support
Apple Software Update
Bonjour
Canon Easy-WebPrint EX
Canon MP Navigator EX 3.0
Canon MP250 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
CardRd81
CCScore
Conexant D850 56K V.9x DFVc Modem
Conexant SmartHSFi V92 56K DF PCI Modem
Control Pad
Coupon Printer for Windows
CR2
Critical Update for Windows Media Player 11 (KB959772)
CueCard (remove only)
Dell ResourceCD
Dell Solution Center
Dell Support
DivX Player 2.1
DivX Pro Codec
DVDSentry
Easy CD Creator 5 Basic
ESET Online Scanner v3
ESSBrwr
ESSCDBK
ESScore
ESSCT
ESSEMAIL
ESSgui
ESShelp
ESSini
ESSPCD
ESSSONIC
ESSTOOLS
ESSTUTOR
essvcpt
ESSvpaht
ESSvpot
Eusing Free Registry Cleaner
Express Burn
Help and Support Customization
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HLPIndex
HLPSFO
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
HP Driver Diagnostics
hp instant support
HP Memories Disc
hp psc 1200 series
IBM Rapid Access Keyboard (III, IIIe)
Intel® PRO Network Adapters and Drivers
Intel® PROSet
iPod for Windows 2006-03-23
iTunes
Java™ 6 Update 17
Kodak EasyShare software
KSU
Malwarebytes' Anti-Malware
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Antimalware
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Encarta Encyclopedia Standard 2003
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2003
Microsoft Money 2003 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office PowerPoint Viewer 2003
Microsoft Picture It! Photo 7.0
Microsoft Publisher 2002
Microsoft Security Essentials
Microsoft Streets and Trips 2002
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft VC9 runtime libraries
Microsoft Windows Journal Viewer
Microsoft Word 2002
Microsoft Works 2003 Setup Launcher
Microsoft Works 7.0
Microsoft Works Suite Add-in for Microsoft Word
Move Networks Media Player for Internet Explorer
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Notifier
NVIDIA Display Driver
NVIDIA Windows 2000/XP Display Drivers
OfotoXMI
OTtBP
OTtBPSDK
Photo Viewer s2.5
Pixillion Image Converter
PowerDVD
Qualxserve Service Agreement
QuickTime
RealPlayer
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953155)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
SFR
Shareaza 2.3.1.0
SHASTA
Shockwave
SKIN0001
SKINXSDK
Sound Blaster Live!
StudioLine
Ulead PhotoImpact 8 ESD
Uninstall Dual Mode Camera
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973815)
Verizon Online DSL
Viewpoint Media Player
Visual IP InSight(Verizon Online)
VPRINTOL
WavePad Sound Editor
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows Resource Kit Tools - SubInAcl.exe
Windows XP Service Pack 3
WinZip
WIRELESS
Works Suite OS Pack

Hi,

Please do the following:

Visit ADOBEand download the latest version of Acrobat Reader (version 9.2)
Having the latest updates ensures there are no security vulnerabilities in your system.

The MS security Essentials is a good program.

If you wanted to invest in a good security program, i would go with Kaspersky, if you shop around you can get the whole suite for around $60.00 that includes a parental control feature.

Now we just need to clean up our tools:

Please do the following:

Follow these steps to uninstall Combofix

• Click START then RUN
• Now type Combofix /uninstall in the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

NEXT

Now to remove the rest of the tools that we have used in fixing your machine:

• Make sure you have an Internet Connection.
• Download OTC to your desktop and run it
• A list of tool components used in the Cleanup of malware will be downloaded.
• If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
• Click Yes to begin the Cleanup process and remove these components, including this application.
• You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

Note: If there are any other logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them
  Then consider a password keeper, to keep all your passwords safe.
  
• Keep Windows updated by regularly checking their website at :
  http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
• SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
  
  
• SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
  
  
• Make Internet Explorer more secure
  
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  
  
• ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  
  
• MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
  
  WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop
  WOT has an addon available for both Firefox, IE and chrome.
  
  
• Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
  secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
  blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
  Here
  
  
  If you choose to use Firefox, I highly recommend this add-on to keep your PC even more secure.
  
  • NoScript - for blocking ads and other potential website attacks
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
  Think Prevention.
  PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Wow! Thank you so much! All done! One more quick question, I will probably end up getting the Kaspersky Suite however I won't be able to do that until after Christmas sometime. Can you suggest a good free one until then?

Oh no, I may have another problem. I'm trying to install that printer and it wont install the drivers. It says a newer version on MD drivers is installed. Also, there are absolutely no divices in the Divice manager in the System Properties under Hardware. Am I doing something wrong?

Hi,

Try going to Start> Control Panel >printers and faxes


If the printer is there > delete it and try installing it again




Choose from one of these excellent free antivirus programs

Avira AntiVir
Avast

Note:

You may need to uninstall the related software as well, in order to start the installation over again.

The printer is not there but I uninstalled the old printer and still no go.

Also, it will not play sound. It says there is no sound device installed on my computer. :-(

Hi,

OK, couple of things to do:

Please do the following:

For the printer:

uninstall all Canon software and hp psc 1200 series in add/remove programs list - reboot then reinstall following the instructions carefully, some printers need to be attached during installation, some after.


For the Sound:

Go to Device Manager > Start > Right Click My Computer > Properties > Hardware Tab> Device Manager and right click on your sound driver and choose enable

also look to see if there are any errors being reported in Device Manager.

Next go to control panel > music or system sounds > sounds and audio devices > audio tab

see what is available for playback > choose an audio device for playback

if it is just system sounds that are not working ...select a sound theme while there

make sure your volume is up and not muted.

Hi,

Can you please verify something you mentioned earlier.

Is all of Device Manager empty?

Yes, all pf device manager is completely empty. This is bad...

Your Plug and Play service is probably turned off.

Please try the following:

set the startup type for Plug and Play to Automatic.
To do so, follow these steps:

1. Click Start, click Run, type services.msc and then click OK.

2. Double-click Plug and Play.
If you receive a Configuration Manager message, click OK.

3. In the Startup Type list, click Automatic, and then click OK.

4. Close Services.

5. Restart the computer.

You are an angel! We have sound, device manager is full, AND the printer is installed and working! Thank you SO much for your help! You have been super patient with me and I can't thank you enough!

Excellent!!!

I'm happy that's all it was.

If there are no outstanding issues, you should be good to go.


stay safe

~CB

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